{"id":3548117,"url":"https://alion.io/job/wpp-workplace-services-lead","title":"Workplace Services Lead","company":{"id":5467,"name":"WPP","domain":"wpp.com","url":"https://alion.io/company/wpp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":33,"ghost_share":0,"stale_share":0.485,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States","Kansas City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":230000,"currency":"USD","period":"year","gross":null,"usd_annual":230000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-30T19:49:43Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T01:36:52Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"WPP is the trusted growth partner for the world’s leading brands. \nWe unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. \n\nWe work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.\n\nOur people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. \n\nFor more information, visit WPP.com.\n\nPurpose of Role:\nServe as WPP's senior Workplace Services representative across an assigned portfolio, with overall responsibility for stakeholder relationships, workplace outcomes, financial stewardship and alignment with WPP & REWS standards, providing client-side operational governance.\nTranslate business priorities into workplace requirements and ensure outsourced service providers deliver against WPP standards, financial objectives and contractual commitments. \nIndividual Accountabilities:\nWPP Stakeholder & Business Partnership: Serve as the primary REWS relationship lead for assigned businesses and senior stakeholders, translating business priorities and employee needs into workplace requirements and outcomes.\nWorkplace Strategy & Experience: Ensure workplace services, space and experience align with WPP strategy, utilization objectives, employee needs and global standards. Oversee space planning activities and portfolio optimization initiatives to support effective workplace outcomes.\nFinancial Stewardship: Work with Finance stakeholders to prepare annual budgets and quarterly forecasts for the assigned portfolio, monitoring variances and savings opportunities. Challenge service-provider proposals and ensure spend aligns with approved WPP priorities.\nService Provider Governance: Hold outsourced providers accountable for contractual commitments, SLAs/KPIs, financial targets and service outcomes. Challenge performance gaps and ensure corrective action is taken by provider leadership.\nRisk & Operational Governance: Ensure assigned properties comply with WPP and REWS risk, governance and operational excellence standards. Lead the identification, oversight, management and escalation of material resilience and service risks and incidents, ensuring appropriate governance, incident management and timely resolution across the assigned portfolio.\nHSSE & Business Continuity Compliance: Compliance with WPP & REWS Health, Safety, Security and Environmental policies and Business Continuity certification process, and other operational standards, partnering with relevant WPP functions and service providers as required.\nPerformance & Insights: Use service-provider reporting, workplace data and stakeholder feedback to assess performance, identify continuous improvement opportunities and inform WPP decision-making.\nRole Boundary:\nThe assigned portfolio may comprise a mix of campus and non-campus locations, requiring the AWSL to apply a flexible and adaptive approach to oversight, governance and stakeholder engagement in line with the evolving REWS operating model.\nThis is a WPP client-side leadership and governance role.\nDay-to-day operational delivery and the direction, supervision and management of service-provider personnel remain the responsibility of the applicable service provider.\nOnsite/In office role at one the larger campus locations within respective region.\nCompetencies, Knowledge and Experience:\nCompetencies:\nStrategic Service Provider Relationship: Proven ability to build and maintain strong, collaborative relationships with suppliers.\nStakeholder Leadership and Business Partnership: Excellent communication and interpersonal skills to build strong relationships with stakeholders and understand their needs.\nCommercial and Contract Governance: Understand contractual commitments, SLAs/KPIs and commercial models to govern provider performance, contract compliance and support WPP decision-making.\nLeadership: Ability to lead through influence, establish clear client expectations to include stakeholder needs and hold service-provider leadership accountable for agreed outcomes.\nDigital Dexterity: Ability to leverage workplace data, reporting and technology apply critical thinking to evaluate performance, inform decisions and challenge service-provider outcomes and provide accurate data to the central REWS team as required\nCollaboration: Excellent ability to work collaboratively with internal teams, service providers, and stakeholders to achieve common goals.\nChange Management: Lead WPP stakeholder engagement and business adoption associated with workplace change, partnering with service providers and REWS teams on implementation.\nStrategic Business Acumen: Understanding of the business context and how workplace services contribute to overall organizational goals.\nResponsible Procurement: Partner effectively with WPP Procurement to support responsible and sustainable supplier governance.\nContinuous Improvement: Ability to identify opportunities to improve workplace performance through data innovation and best practice.\n Adaptability and Continuous Learning: Commitment to continuous learning, professional development and the adoption of industry best practices to support the evolving REWS operating model.\nKey Shared Accountabilities:\nWorking with Global REWS Coe teams to implement global standards and initiatives.\nCollaborating with ET to ensure seamless technology integration in the workplace.\nPartnering with HR to support employee well-being and engagement programs.\nWorking with Security to ensure a safe and secure environment.\nWorking with Procurement to ensure any changes or new contracts are routed through to this team.\nKey Interfaces:\nRegional Director REWS (Reporting Line)\nRegional Procurement\nRegional PMO\nOutsourced FM Provider Leadership\nFood & Beverage Providers\nGlobal REWS COE Team\nET Department\nPeople Department\nBusiness Unit Leaders\nEmployees\nLandlords\nSub-Contractors\nKey Metrics and Targets:\nFinancial Performance: Performance against approved budgets and savings/value commitments.\nService Provider Performance: Performance against agreed contractual SLAs/KPIs.\nStakeholder Experience: Business and employee satisfaction with workplace services.\nPortfolio Effectiveness: Space utilization and alignment with WPP workplace objectives.\nGovernance & Risk: Effective oversight and escalation of material operational , resilience and service risks.\nHSSE & Business Continuity Compliance : Compliance with WPP and REWS Health, Safety, Security & Environmental (HSSE) standards, Business Continuity Planning (BCP) requirements and associated certification processes across the assigned portfolio.\nSustainability: Performance against agreed WPP and REWS sustainability targets across the assigned portfolio, including energy consumption and other applicable environmental commitments.\nCritical Knowledge & Experience:\nExcellent communication and interpersonal skills, with the ability to influence stakeholders, build trusted relationships and drive alignment across a complex environment.\n5-7+ years in corporate workplace, CRE, workplace experience or outsourced-service governance, preferably within a complex global organization.\nBachelor's degree in Facilities Management, Business Administration, or a related field. Relevant professional certifications in workplace, facilities management, corporate real estate or related disciplines are desirable.\nDemonstrated experience operating as an intelligent client within an outsourced FM environment and holding strategic service partners accountable for performance.\nStrong financial and commercial acumen, with experience of budget development and forecasting and governing complex service-provider relationships through budgets, contracts, SLAs/KPIs and performance frameworks.\nUnderstanding of workplace management systems, reporting and data analytics, with the ability to interpret outputs and use insights to support decision-making, performance management and service-provider governance.\nIn-depth knowledge of HSSE regulations and best practices\nStrong understanding of workplace strategy, space planning principles and portfolio optimization practices.\nExperience leading complex workplace, transformation or change initiatives across multiple locations and stakeholder groups.\nKnowledge of sustainability principles and practices.\nWho you are:\nYou're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.\nYou're optimistic: We believein the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.\nYou're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.\nWhat we'll give you:\nPassionate, inspired people - We aim to create a culture in which people can do extraordinary work\nScale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.\nChallenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?\n#LI-Hybrid \nThe base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details. \n.\n$100,000—$230,000 USD\nWe believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.\nWPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.\nPlease read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.","description_format":"text","description_chars":10945,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Creative Agencies","Digital Marketing","Media & Audience Measurement"],"lifecycle":[{"event":"open","at":"2026-10-30T21:33:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":57,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":230000,"is_top_pay":true},"html_url":"https://alion.io/job/wpp-workplace-services-lead","json_url":"https://alion.io/job/wpp-workplace-services-lead.json","meta":{"generated_at":"2026-11-03T04:19:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5876,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5467},"rest":"https://alion.io/mcp/rest/get_company?id=5467"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwpp-workplace-services-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwpp-workplace-services-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwpp-workplace-services-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wpp-workplace-services-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwpp-workplace-services-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3548117}},{"tool":"search_jobs","arguments":{"company":"wpp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3548117},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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