{"id":1353937,"url":"https://alion.io/job/wpunj-edu-associate-director-student-accounts","title":"Associate Director, Student Accounts","company":{"id":1770247,"name":"William Paterson University","domain":"wpunj.edu","url":"https://alion.io/company/wpunj","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"D","score":49,"open_postings":39,"ghost_share":0.846,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paterson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":82500,"max":128800,"currency":"USD","period":"year","gross":null,"usd_annual":128800},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-11-02T13:24:15Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":81},"description":"Thank you for your interest in working at William Paterson University.\nWilliam Paterson University is a purpose-driven, proudly diverse community-designated as both a public Hispanic-Serving Institution and Minority-Serving Institution-committed to creating transformative academic, professional, and personal experiences as a powerhouse of progress. We foster a workplace that values growth, flexibility, and community, and we are recognized as a 2024 and 2025 Forbes’ Best Employers by State, 2025 Great College to Work For, and honored with the NJBIZ Empowering Women Award.\nOur 1,000 dedicated staff members enjoy competitive benefits, a four-day summer workweek, tuition support, and strong opportunities for internal promotion. Situated on a scenic suburban campus just 20 miles from New York City, WP offers a diverse, inclusive environment where your contributions fuel student success, economic and social mobility, and community engagement. Together, we empower our students through intentional, holistic support within flexible, innovative, and inclusive settings-preparing graduates to thrive professionally and personally, and to lead with a commitment to progress in New Jersey and beyond.\nJOB SUMMARY\nUnder the leadership of the Director of Student Accounts, the Associate Director assists in the overall management and administration of the Office of Student Accounts, including billing, receivables, collections, cashiering, payment processing, refunds, tax reporting, and related technologies. The Associate Director is responsible for the day-to-day supervision of the Collections, Customer Service, and Cash Processing units, consisting of five staff members, and ensures the efficient and effective operation of each functional area.\nThe Associate Director shares responsibility for maintaining Banner fee assessment rules, student refunds, and payment processing systems while ensuring compliance with applicable federal, state, and University policies. The position assists in the development and implementation of operational improvements, oversees critical technology resources including Banner and TouchNet, and works collaboratively with campus partners to improve student financial services and operational efficiency.\nPRINCIPAL RESPONSIBILITIES\nAssists in the overall management and administration of the Office of Student Accounts by supporting departmental planning, implementing operational improvements, establishing internal controls, and ensuring compliance with University policies and applicable federal and state regulations.\n\nAdministers and maintains Banner Student Accounts and related technologies, including TouchNet and other student financial systems. Coordinates system testing, validates upgrades, investigates system issues, recommends enhancements, and assists with implementation of new technologies and business processes.\n\nOversees the University's tuition and fee assessment processes, including Banner billing rules, detail codes, tuition structures, and fee assessment for Main Campus, WP Online, High School, and other specialized student populations. Ensures data integrity and accuracy of student billing.\n\nManages student refund and payment processing operations, including Banner auto-refunds, TouchNet refund files, direct deposit, paper check processing, payment plans, credit card refunds, Marketplace/uPay administration, user access, and related payment technologies.\n\nPerforms and oversees financial reconciliations related to student accounts, financial aid, bookstore deferments, payment processing, and other accounts receivable activities. Investigates and resolves discrepancies and prepares adjusting and closing journal entries as required.\n\nCoordinates regulatory reporting and compliance activities, including annual IRS Form 1098-T reporting, Nursing Faculty Loan Program reporting, and other required federal, state, and institutional reporting requirements.\n\nDevelops, analyzes, and distributes operational, financial, collection, and management reports to support departmental operations, strategic planning, decision-making, and compliance requirements.\n\nAssists with internal and external audits by preparing work papers, responding to auditor inquiries, providing supporting documentation, and implementing recommendations as appropriate.\n\nSupervises the daily operations of the Collections, Customer Service, and Cash Processing units, including assigning work, establishing schedules, approving leave, monitoring productivity, evaluating performance, coaching staff, and ensuring appropriate office coverage.\n\nProvides leadership and guidance to staff by fostering collaboration, accountability, customer service excellence, professional development, and continuous process improvement while promoting a positive and inclusive work environment.\n\nInterprets and applies University policies and procedures related to student accounts, billing, collections, payment plans, tuition refunds, and other financial processes. Resolves complex student account issues requiring independent judgment and managerial decision-making.\n\nServes as a primary liaison with Financial Aid, Business Services, Information Technology, the Registrar, Residence Life, Admissions, auditors, vendors, banking partners, and other internal and external stakeholders to coordinate student financial operations and improve cross-functional processes.\n\nAssists the Director in developing departmental policies, procedures, strategic initiatives, and operational goals designed to improve efficiency, strengthen internal controls, enhance customer service, and support the University's strategic objectives.\n\nRepresents the Office of Student Accounts and the University on committees, professional organizations, conferences, training programs, and other meetings as assigned.\n\nPerforms other duties as assigned that are appropriate to the scope and responsibilities of the position.\n\nREQUIRED QUALIFICATIONS\nBachelor's degree in Accounting, Finance, Business Administration, Higher Education Administration, or a related field.\n\nFive (5) years of progressively responsible experience in student accounts, bursar operations, accounts receivable, or higher education finance, including at least two (2) years of supervisory experience.\n\nExperience with student financial systems and student account operations, including billing, receivables, collections, payment processing, and refunds.\n\nKnowledge of applicable federal and state regulations, accounting principles, internal controls, and student account compliance requirements.\n\nStrong leadership, analytical, organizational, communication, and customer service skills.\n\nPREFERRED QUALIFICATIONS\nMaster's degree in a related field.\n\nExperience working in a public college or university.\n\nExperience with Ellucian Banner Student Accounts and TouchNet.\n\nExperience managing Banner fee assessment, tuition structures, 1098-T reporting, or other complex student account system administration.\n\nExperience leading system implementations, process improvements, or major technology initiatives.\n\nSalary - NAL - $82,500 - $128,800\nThis position may be eligible for a comprehensive benefits package, which includes health and dental insurance and retirement plans. To learn more, please visit: Benefits Package Pamphlet (NAL)\nInvitation to apply\nInterested candidates will be prompted to complete an application and submit a cover letter and resume/CV.\nSubmission of all documents listed is required for consideration and all documents should be uploaded where prompted to upload your resume/cv.\nGeneral questions related to this application process, please contact:\n.\nPlease include with your inquiry the Job Requisition number beginning with R as well as the job title and department.\nSalary Range:\nPlease see posting.\nTotal Rewards and Benefits:\nClick here to view the total rewards of working at WP\nWilliam Paterson University is committed to protecting your privacy and will not sell your personal information.\nEEO Statement\nWilliam Paterson University is dedicated to providing equal opportunities and equal access to all individuals regardless of race or ethnicity, sex/gender (including pregnancy), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, civil union status, familial status, religion, national origin or citizenship, military service status, or any other category protected by law. William Paterson University does not discriminate on the basis of any category stated above or as prohibited by applicable law. Individuals from historically underrepresented backgrounds are encouraged to apply.\nFor more information, visit University Facts","description_format":"text","description_chars":8732,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-27T21:27:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":107500,"route":null,"cap_exempt":true,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.471,"p_room":0.28,"age_days":81,"expected_fill_days":29,"reasons":["conf:2","stale_co","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":128800,"is_top_pay":false},"html_url":"https://alion.io/job/wpunj-edu-associate-director-student-accounts","json_url":"https://alion.io/job/wpunj-edu-associate-director-student-accounts.json","meta":{"generated_at":"2026-11-02T14:00:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19177,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770247},"rest":"https://alion.io/mcp/rest/get_company?id=1770247"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwpunj-edu-associate-director-student-accounts"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwpunj-edu-associate-director-student-accounts"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwpunj-edu-associate-director-student-accounts"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wpunj-edu-associate-director-student-accounts\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwpunj-edu-associate-director-student-accounts"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1353937}},{"tool":"search_jobs","arguments":{"company":"wpunj.edu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1353937},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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