{"id":2126289,"url":"https://alion.io/job/wrencareers-customer-care-advisor-contracts","title":"Customer Care Advisor - Contracts","company":{"id":4372537,"name":"Wren Kitchens","domain":"wrenkitchens.com","url":"https://alion.io/company/wrencareers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":{"grade":"B","score":76,"open_postings":23,"ghost_share":0,"stale_share":0.957,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Harrogate, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T09:11:01Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-06T18:08:59Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"About The Role\nDue to our continued success and our rapid expansion plans in 2026, we are looking for a Contracts Customer Care Advisor to support our growth within Wren Contracts and Social Housing.\nIn this role, you will manage post-completion aftercare for housebuilders and homeowners, coordinating with internal and subcontracted installers to ensure timely resolutions, meet SLAs, and deliver high levels of customer satisfaction.\nKey Responsibilities:\nTake ownership of aftercare cases from start to resolution\nCommunicate clearly and empathetically with housebuilders and homeowners\nSchedule and coordinate aftercare works with installers\nUpdate customer portals and internal CRM systems within SLA requirements\nRaise and process purchase orders and subcontractor invoices\nComplete general administrative tasks\nBuild strong relationships with customers and installation partners\nIdentify opportunities to support team and operational growth\nIn addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS)Responsibilities document.\nWhat Wren offer?\nLife Assurance after 2 years' service\nAccess to Benenden health and discount platform after 1 years of continuous service\nPersonalised progression plan with clear career opportunities\nIndividual training budget for personal development\nEE discount\nStaff discount on purchasing a kitchen/bedroom after 1 year of continuous service\nEye Care Vouchers\nRefer a Friend Scheme\nFree onsite gym\nAbout You\nTo be successful, you will need:\nThrives in a fast-paced, customer-focused environment\nCalm under pressure with strong problem-solving skills\nHighly organised with excellent time management\nConfident written and verbal communicator\nStrong attention to detail\nCustomer care or kitchen industry experience (desirable)\nAbout The Company\nWren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms,and winning multiple awards including the UK’s Number 1 place to work!This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!\nSkills\nKitchen Designer - Sales, Kitchen Designer - Designer, AGM - manager","description_format":"text","description_chars":2504,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T00:33:32Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-06T06:20:25+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.414,"p_room":0.55,"age_days":30,"expected_fill_days":23,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/wrencareers-customer-care-advisor-contracts","json_url":"https://alion.io/job/wrencareers-customer-care-advisor-contracts.json","meta":{"generated_at":"2026-11-06T18:44:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1447,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4372537},"rest":"https://alion.io/mcp/rest/get_company?id=4372537"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwrencareers-customer-care-advisor-contracts"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwrencareers-customer-care-advisor-contracts"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwrencareers-customer-care-advisor-contracts"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wrencareers-customer-care-advisor-contracts\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwrencareers-customer-care-advisor-contracts"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2126289}},{"tool":"search_jobs","arguments":{"company":"wrenkitchens.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2126289},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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