{"id":1908164,"url":"https://alion.io/job/wrike-scale-customer-success-manager","title":"Scale Customer Success Manager","company":{"id":784,"name":"Wrike","domain":"wrike.com","url":"https://alion.io/company/wrike","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":53,"ghost_share":0.302,"stale_share":0,"repost_share":0.038,"time_to_fill_p50_days":75,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":5000000,"max":null,"currency":"INR","period":"month","gross":null,"usd_annual":633960},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false},{"name":"Wrike","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2025-01-29T09:51:17Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-26T05:43:13Z","board_verified":true,"closed_at":null,"days_open":634,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":634},"description":"Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.\nWrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.\nOur vision: A world where everyone is free to focus on their most purposeful work, together. \nAbout the Role:\nYou'll own your outcomes, from the strategies you run to the conversations that shape what we build next. As a Scaled Customer Success Manager on our Wrike Self Service team, you will drive platform adoption, retention, and account expansion across a high-volume customer portfolio. By combining scalable digital initiatives with targeted 1:1 touchpoints, you will ensure our customers maximize the value of Wrike while embedding a digital-first approach across our Customer Success organization.\nYour Impact:\nExecute Scaled Strategies: Design and deliver digital engagement campaigns -including webinars, automated email flows, and in-app messaging-balanced with strategic 1:1 customer interactions.\n Drive Adoption & Retention: Boost product utilization and customer satisfaction across a high-volume account tier, directly impacting Gross Retention Rate (GRR) and Net Retention Rate (NRR).\nUncover Growth Opportunities: Leverage digital health metrics and interaction data to identify, nurture, and transition expansion opportunities to growth teams.\nMonitor Customer Health at Scale: Analyze telemetry and customer usage trends to proactively identify risks and implement retention tactics.\nAdvocate a Digital-First Approach: Help establish best practices and scale standard operating procedures across the broader Customer Success team.\nYour Qualifications:\n2+ years of experience in Scaled Customer Success, Account Management, or customer-facing roles, ideally in B2B SaaS.\nProven track record of planning and executing digital-first customer engagement strategies.\nStrong business acumen with a data-driven approach to evaluating health metrics and growth potential.\nFluent oral and written English communication skills.\nStandout Qualities:\nExceptional organizational discipline to balance high-volume automated campaigns with priority 1:1 client needs.\nHigh curiosity and continuous learning agility to quickly adapt to evolving platform features and customer workflows.\nStrong foundation in enterprise business processes, account management, and value-based negotiations.\nTeam Dynamics:\nYou will join the Wrike Self Service team, a forward-thinking group dedicated to innovating how we engage with customers at scale. You will work closely with digital strategy leads, customer marketing, and expansion teams. Reporting to the Scaled CS Lead/Manager, you’ll operate in a highly collaborative environment that values experimentation, data insights, and customer advocacy.\nOur Work Style:\nWe embrace a modern, digital-first engagement model leveraging customer success platforms, product analytics, automated messaging engines, and Wrike’s own work management ecosystem. Unlike traditional CS roles focused solely on dedicated account lists, this position places you at the intersection of marketing, operations, and customer success-giving you the leverage to impact thousands of users simultaneously while honing hybrid digital/human strategy skills.\nBenefits & Perks:\n18 calendar days of paid vacation\n12 days of National & Festival holidays (10 fixed, 2 flexible)\nSick Leave Compensation (5 Paid Uncertified Sick Days)\nMenstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month.\nParental Leave: 26 Weeks Maternity / 4 Week Paternity \n2 Volunteer Days\nGroup Medical Insurance (Employees + Dependents)\nTerm Life Insurance (Rs 50,00,000)\nPersonal Accident Insurance (Rs 50,00,000)\nMonthly Broadband / Internet Reimbursement (INR 1500)\nHybrid Working Model + Complimentary Lunch & Snacks\nYour recruitment buddy will be Nandini Singh, Senior Recruiter\nWho Is Wrike and Our Culture\nWe’re a team of innovators and creators who solve the complex work problems of today and tomorrow.\nHybrid work mode\nWrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs - Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States - offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.\nWhile flexibility looks different across teams and regions, employees located near certain hubs - particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) - are generally expected to collaborate in person around 2-3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.\nOur persona \n Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.\n Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!\n Approachable: We're friendly, easy to get along with, considerate, and helpful. \nOur culture and Values \nCustomer-Focused\nWe care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.\nCollaborative\nWe work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.\nCreative\nWe strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. \nCommitted\nWe believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.\nCheck out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.","description_format":"text","description_chars":6905,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning","Growth opportunities","Health insurance","Hybrid work","Internet reimbursement","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"India","iso":"IN","kind":"country"},{"name":"Japan","iso":"JP","kind":"country"},{"name":"France","iso":"FR","kind":"country"},{"name":"Australia","iso":"AU","kind":"country"},{"name":"Cyprus","iso":"CY","kind":"country"},{"name":"Czech Republic","iso":"CZ","kind":"country"},{"name":"Ireland","iso":"IE","kind":"country"},{"name":"Costa Rica","iso":"CR","kind":"country"},{"name":"Estonia","iso":"EE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Project & Work Management Software"],"lifecycle":[{"event":"open","at":"2026-10-05T13:37:33Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.133,"p_room":0.28,"age_days":634,"expected_fill_days":75,"reasons":["conf:0","velocity","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":633960,"is_top_pay":true},"html_url":"https://alion.io/job/wrike-scale-customer-success-manager","json_url":"https://alion.io/job/wrike-scale-customer-success-manager.json","meta":{"generated_at":"2026-10-26T07:17:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9737,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":784},"rest":"https://alion.io/mcp/rest/get_company?id=784"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwrike-scale-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwrike-scale-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwrike-scale-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wrike-scale-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwrike-scale-customer-success-manager"}]}