{"id":3967122,"url":"https://alion.io/job/wrike-sr-professional-services-consultant","title":"Senior Professional Services consultant","company":{"id":784,"name":"Wrike","domain":"wrike.com","url":"https://alion.io/company/wrike","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":58,"ghost_share":0.379,"stale_share":0,"repost_share":0.155,"time_to_fill_p50_days":59,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":103000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Instagram","optional":false},{"name":"Jira","optional":false},{"name":"Kanban","optional":false},{"name":"LinkedIn","optional":false},{"name":"Power BI","optional":false},{"name":"Salesforce","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"Tableau","optional":false},{"name":"Wrike","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2025-01-15T17:39:15Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-15T07:00:44Z","board_verified":true,"closed_at":null,"days_open":669,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":667},"description":"Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.\nWrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.\nOur vision: A world where everyone is free to focus on their most purposeful work, together. \nReady to become a Wriker?\nAbout the Role\nAs a Sr. Professional Services Consultant, you'll guide customers across the entire lifecycle-from shaping their initial onboarding to partnering on multi-year, transformational engagements as their business and the Wrike platform evolves. You will serve as a strategic advisor and hands-on solution builder: diagnosing business workflows, educating teams on modern work management practices, and designing creative solutions in Wrike. When engagement requires connecting tools or importing historical data, you'll leverage user-friendly, low-code tools like Wrike Integrate and modern AI capabilities to deliver complete solutions. \nWho You Are\nYou are likely a strong fit for this role if you identify with one of the following backgrounds:\nSaaS Implementation & Advisory Consulting: You come from a customer-facing professional services practice where you guided clients through software adoption, change enablement, and solution design.\nInternal Business Process & Workflow Leadership: You have led internal business process improvement, workflow redesign, or digital transformation initiatives across cross-functional teams, serving as an internal advisor and systems builder.\nProject Management & Communication: You have strong project management acumen and excel at clear customer communication, including next steps, recaps, and status updates, while proactively keeping internal Account Teams and leadership informed.\nYour Impact\nManage an active, concurrent portfolio of approximately 10-15 customer engagements, balancing recurring advisory, mentoring, and \"hands-on-shoulder\" sessions with dedicated behind-the-scenes configuration and solution building.\nLead individual customer engagements and take part in or lead larger global customer rollouts.\nDrive end-to-end customer onboarding, including Discovery, Solution Design, Configuration, Rollout, Education and Adoption Monitoring.\nPartner with enterprise customers on ongoing, multi-year transformational engagements-continually diagnosing new business needs, introducing emerging platform capabilities, and expanding Wrike adoption.\nDiagnose existing customer workflows and apply change management principles to educate teams and accelerate adoption of better collaboration practices.\nDesign and build creative solutions within Wrike to solve complex operational challenges, using standard configuration, automated rules, and reporting dashboards (including Wrike Analyze).\nExpand solution value when needed by connecting Wrike to external systems using Wrike Integrate (our low-code integration tool powered by Workato) and guiding basic data migrations into Wrike.\nLeverage leading AI tools to accelerate consulting delivery and operational efficiency, while coaching customers on how to adopt Wrike's embedded AI capabilities to automate and elevate their own workflows.\nSupport the sales team with scoping and discovery on more complex engagements, positioning the strategic value of Wrike's Professional Services.\nManage personal billable utilization and project delivery milestones to achieve key operational and customer success targets, while maintaining accurate engagement records in Wrike, Salesforce, and related systems.\nAdvocate for the customer and collaborate with Wrike's Product and Customer Success teams to influence roadmap priorities and resolve operational bottlenecks.\nEnsure smooth handoffs before and after Professional Services engagements by collaborating closely with sales, customer success, and support teams.\nContribute reusable templates, best practices, and use-case blueprints to the internal knowledge base so delivery quality stays high and consistent.\nMentor junior members of the consulting team and participate in team learning sessions.\nYour Qualifications\n5+ years of client-facing experience in SaaS professional services, business consulting, or solutions implementation, combining strategic business process analysis with hands-on platform configuration.\nProven ability to understand complex business processes quickly and translate client pain points into practical, well-architected solutions.\nExperience comfortably managing multiple customer accounts at once, with the organization and adaptability to switch gears smoothly across diverse client teams, industries, and use cases.\nComfort working in a professional services environment with accountability for billable delivery, project pacing, and tracking engagement milestones.\nWorking knowledge of modern project management and collaborative work methodologies (such as Agile, Scrum, Kanban, or Lean) and how cross-functional teams structure their work.\nFamiliarity with the common business workflows, operational challenges, and terminology of core enterprise teams, such as Marketing/Creative, PMO, IT, Professional Services, or Operations.\nComfort with technology and data, including the ability to learn low-code tools like Wrike Integrate to configure basic automations, and working with structured spreadsheets (CSV / Excel) for data imports and field mapping.\nDemonstrated ability to use AI productivity tools to accelerate day-to-day work, streamline project delivery, and optimize customer workflows.\nStrong facilitation and communication acumen, with the ability to lead engaging customer workshops, drive stakeholder alignment, and present credibly to executive sponsors.\nStandout Qualities\nPrior experience implementing, administering, or consulting on Collaborative Work Management (CWM), Project Portfolio Management (PPM), Professional Services Automation (PSA), or workflow management platforms.\nFamiliarity with common enterprise application ecosystems (e.g., Salesforce, Jira, ServiceNow, or Workday) and how they connect into collaborative business workflows.\nExposure to business intelligence, data visualization, or reporting tools (such as Power BI, Tableau, or advanced platform analytics) to support operational metrics and executive visibility.\nExperience partnering with stakeholders to define measurable success criteria, operational KPIs, or value realization metrics tied to technology adoption.\nRelevant professional certifications or credentials, such as PMP, Scrum Master (CSM/PSM), Prosci / Change Management, or similar industry accreditations.\n\nPerks of working at Wrike \nAt Wrike, our people drive our success. Join a community of over 900 innovative Wrikers, trusted by 20,000+ businesses worldwide, and experience benefits designed to empower every aspect of your life.\nEmpowered Living: \nComprehensive Health Coverage: Enjoy medical, dental, and employer-paid vision insurance.\nSecurity & Support: Benefit from life insurance and employer-paid short- and long-term disability.\nFinancial Well-Being: Build your future with our 401(k) plan featuring an employer match along with FSA/HSA benefits.\nNurturing New Beginnings:\nGenerous Parental Leave: Cherish every moment with 18 weeks of leave for birth mothers and 4 weeks for non-birth parents.\nCommunity Connections: Engage with our vibrant Wrike Employee Resource Communities (WERC) to connect, grow, and thrive.\nWork & Life Enrichment:\nFlexible Time Off: Our flexible time off (FTO) policy empowers you to balance work, personal matters, and well-being on your own schedule.\nHome Office Support: Enjoy a $500 Working-from-Home stipend to create a comfortable and productive home office.\nCelebration & Service: Enjoy 11 paid holidays and 2 volunteer days to rest, recharge, and give back.\nGlobal Impact:\nJoin a team recognized worldwide for leading by example and delivering collaborative work management solutions that empower businesses across the globe.\nYou will stand out with:\nRelevant Master’s degree (MBA or similar) \nExperience working in a SaaS environment\nAbility to position Wrike into an existing integrated ecosystem\nYour recruitment buddy will be Aziza Talhi, Senior Recruiter.\nThe range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process.\nTotal compensation pay range\n$103,000—$150,000 USD\nWho Is Wrike and Our Culture\nWe’re a team of innovators and creators who solve the complex work problems of today and tomorrow.\nHybrid work mode\nWrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs - Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States - offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.\nWhile flexibility looks different across teams and regions, employees located near certain hubs - particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) - are generally expected to collaborate in person around 2-3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.\nOur persona \n Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.\n Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!\n Approachable: We're friendly, easy to get along with, considerate, and helpful. \nOur culture and Values \nCustomer-Focused\nWe care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.\nCollaborative\nWe work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.\nCreative\nWe strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. \nCommitted\nWe believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.\nCheck out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.","description_format":"text","description_chars":11827,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Home office","Hybrid work","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United 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