{"id":2146617,"url":"https://alion.io/job/wrisk-customer-care-team-leader","title":"Customer Care Team Leader","company":{"id":4898,"name":"Wrisk","domain":"wrisk.com","url":"https://alion.io/company/wrisk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rainham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":321},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"closed","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-19T12:45:37Z","board_verified":false,"closed_at":"2026-10-19T12:45:37Z","days_open":54,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":54},"description":"About Wrisk\nWrisk is reinventing insurance for today's digital consumer based on a vision that insurance ought to be simple, transparent and personal. The insurance platform developed by Wrisk combines the best customer experience, modern technology, insurance know-how and a unique distribution strategy for the automotive sector. As the UK market leader in embedded automotive insurance, Wrisk powers tailored experiences for top global manufacturers - including BMW, Mercedes-Benz, Volvo, and Kia - while rapidly scaling into international markets with major launches in Germany (including Porsche) and Ireland.\nThe Role at a glance\nYou’ll be leading the day-to-day operations of our frontline Customer Care team as we scale. Working alongside our Customer Care Manager, trainers, and agents, your main focus will be keeping the team supported, motivated, and performing at their best. You’ll make sure our high service standards and SLAs are met, help the team spot opportunities for new business and renewals, and keep our processes compliant, all while building a positive, collaborative environment where people enjoy coming to work.\nHow You’ll Make an Impact\nNew Business & Renewals\nUse your sales and customer experience to keep the team motivated and focused on promoting the genuine benefits of our products.\nHelp drive customer retention by keeping workflows organized and ensuring every opportunity to keep a customer is explored.\nPartner with the Customer Care Manager on team reporting and forecasting for growth and renewal volumes.\nService Excellence\nKeep our response times sharp and ensure SLAs are consistently met across calls, chats, and emails.\nLook for practical ways to make our service smoother and keep customer satisfaction high without cutting corners on quality.\nLead by example when it comes to clear record-keeping and staying audit-ready.\nTeam Leadership & Development\nSet clear expectations for performance and hold the team accountable in a supportive, fair way.\nRun monthly 1-2-1s and regular team catch-ups to share feedback, track progress, and keep communication flowing.\nWork closely with our Customer Care Trainer to spot skill gaps and ensure the team gets the right training, especially around sales and renewals.\nCompliance & Quality\nMake sure the team follows essential internal and external guidelines, including FCA and GDPR rules.\nCatch potential compliance issues early, flag them to the Customer Care Manager, and work with teams like Complaints to resolve them quickly.\nMaintain clean, accurate records of customer interactions across the board.\nOperational Oversight & Culture\nBuild great relationships with customers by making sure they get a helpful, high-quality service every time.\nFoster a collaborative, inclusive environment where the whole team supports each other.\nManage team rotas and shift coverage so the team is always well-supported and available for our customers.\nRequirements\nWhat We’re Looking For\nSales & Commercial Awareness: Hands-on sales or retention experience to spot business opportunities, drive team performance, and inspire the team to hit new business and renewal targets.\nProven Team Leadership: Ability to motivate, coach, and inspire a frontline team to exceed expectations, building a culture of high accountability, ownership, and shared success.\nClear & Impactful Communication: Strong interpersonal skills to communicate team goals, performance metrics, and actionable feedback clearly to keep everyone aligned and motivated.\nProfessionalism & Integrity: A trusted leader who leads by example, maintains confidentiality across sensitive matters, and treats every customer and colleague with fairness, respect, and Wrisk values.\nReliability & Empathy: A dependable, approachable manager who listens actively to both customers and team members, showing genuine empathy when resolving complex issues or offering support.\nBenefits\nWhat we offer\nCompetitive Compensation & Package: A competitive remuneration and benefits package.\nTrue Hybrid Flexibility: A balanced mix of remote and in-office work, giving you focus time for online meetings and day-to-day tasks alongside space for in-person collaboration.\nHigh-Impact Leadership: Real ownership over your team's day-to-day operations. Your support and leadership will directly shape our customer experience and frontline success.\nStructured Autonomy: Work alongside our Leadership to set high service standards while taking ownership of daily operations. You'll have space to innovate and shape day-to-day operations while keeping team performance consistent, reliable, and compliant.","description_format":"text","description_chars":4622,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-09T04:27:49Z"},{"event":"close","at":"2026-10-19T12:45:37Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/wrisk-customer-care-team-leader","json_url":"https://alion.io/job/wrisk-customer-care-team-leader.json","meta":{"generated_at":"2026-10-21T14:30:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20661,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4898},"rest":"https://alion.io/mcp/rest/get_company?id=4898"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwrisk-customer-care-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwrisk-customer-care-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwrisk-customer-care-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wrisk-customer-care-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwrisk-customer-care-team-leader"}]}