{"id":358716,"url":"https://alion.io/job/writesonic-product-support-specialist","title":"Product Support Specialist","company":{"id":1548,"name":"Writesonic","domain":"writesonic.com","url":"https://alion.io/company/writesonic","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":304,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Freshdesk","optional":false},{"name":"Intercom","optional":false},{"name":"Perplexity","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2025-11-11T00:00:00Z","employer_posted_date":"2025-11-11","last_verified_at":"2026-10-24T22:12:16Z","board_verified":true,"closed_at":null,"days_open":347,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":347},"description":"About the Role\nAt Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you’ll be the go-to expert helping users get the most out of our platform. You’ll resolve issues, answer questions, and ensure every customer feels supported as they explore our AI SEO and Generative Engine Optimization (GEO) tools.\nThis isn’t just a support role-it’s about empowering marketers and businesses worldwide to succeed in the new era of AI-driven search.\nAbout Writesonic\nEvery day, millions turn to AI for answers-and if your brand isn’t there, you’re nowhere. While others scramble to adapt to AI-driven search, Writesonic is already leading the way.\nWe’re building the world’s most advanced AI SEO and Generative Engine Optimization (GEO) platform -designed to help brands monitor and improve visibility across AI search engines like ChatGPT, Claude, Perplexity, and Google AI Overviews. Writesonic is the only platform that unifies GEO insights with traditional SEO, giving brands the tools to rank across both Google and emerging AI search platforms.\nTrusted by 20,000+ marketers worldwide, we’re redefining what it means to be discoverable-from Google to AI and beyond.\nWhat You’ll Do\nDeliver timely, empathetic, and effective support to customers via chat, email, and community channels.\nTroubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions.\nHelp customers understand Writesonic’s GEO and SEO capabilities-ensuring they can unlock maximum value.\nCreate and maintain documentation: FAQs, knowledge base articles, and best practice guides.\nProactively identify trends in customer feedback and share insights with the product team.\nAct as the customer’s voice internally, helping shape a better product experience.\nSupport onboarding and adoption initiatives to make Writesonic a daily habit for customers.\nWhat We’re Looking For\n1-3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools.\nExcellent communication skills (written & verbal) with the ability to simplify complex concepts.\nExperience using support platforms like Intercom, Zendesk, or Freshdesk.\nStrong problem-solving and analytical mindset; comfortable troubleshooting technical issues.\nPassion for customer experience-empathetic, patient, and proactive.\nA fast learner who thrives in a high-growth, remote-first startup environment.\nWhy Join as a Product Support Specialist at Writesonic?\nPlay a critical role in shaping the customer journey in one of the fastest-growing AI startups.\nCompetitive compensation and performance-based incentives.\nRemote-first flexibility with global collaboration.\nOpportunities to grow into customer success, product, or operations roles.\nA supportive, diverse team that values learning and celebrates wins together.\nIf you’re passionate about problem-solving, customer experience, and helping brands succeed in the AI search era, we’d love to have you on our support team at","description_format":"text","description_chars":3014,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","Search Engine Optimization (SEO)","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-09-05T19:27:11Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.694,"p_room":0.44,"age_days":347,"expected_fill_days":304,"reasons":["conf:10","win:tail","crowd:"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/writesonic-product-support-specialist","json_url":"https://alion.io/job/writesonic-product-support-specialist.json","meta":{"generated_at":"2026-10-24T23:27:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34498,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1548},"rest":"https://alion.io/mcp/rest/get_company?id=1548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwritesonic-product-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwritesonic-product-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwritesonic-product-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/writesonic-product-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwritesonic-product-support-specialist"}]}