{"id":2366398,"url":"https://alion.io/job/wrtp-program-outreach-support-coordinator","title":"Program & Outreach Support Coordinator","company":{"id":694154,"name":"WRTP","domain":"wrtp.org","url":"https://alion.io/company/wrtp","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Superior, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":9949},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-12T16:43:28Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-16T02:04:13Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Under the direction of the Statewide Director and in close collaboration with Program and Outreach Managers, the Program & Outreach Support Coordinator provides coordination, communication, and administrative support for WRTP | BIG STEP programming and outreach activities. This role supports participant workflow, intake, data management, and operational coordination, and plays a critical role in tracking participants from initial inquiry through enrollment and program completion.\nEssential Duties and Responsibilities\nGreet and direct participants, partners, clients, and guests in a professional and consistent manner.\nReport to the Statewide Director and collaborate with regional Program and Outreach Managers to ensure high-quality customer service for all participants.\nCommunicate program offerings, enrollment steps, and eligibility requirements to prospective and current participants.\nPerform accurate data entry and maintenance in ETO, Excel, and other agency tracking systems.\nSchedule orientations, classes, assessments, and meetings as assigned.\n· Conduct participant orientations and coordinate related classes, assessments, and meetings as assigned.\nConduct initial participant intake and coordinate assessment scheduling.\nFollow up on incomplete applications, documentation needs, and next steps with participants.\nProvide event logistics support, including registration, attendance tracking, and basic reporting. \nSupport reporting needs, including data cleanup, tracking, and generation of basic reports.\nMaintain partner and contact lists and support outreach coordination efforts.\nAssist with special projects and operational needs as assigned.\nPerform clerical and front-office responsibilities, including directing a wide variety of inquiries accurately and professionally.\nMaintain strict confidentiality of participant files, agency records, business lists, and contractual information.\nRepresent WRTP | BIG STEP, members, and partners professionally at all times.\nThis job description is intended to describe the general nature and level of work being performed. It is not intended to be all-inclusive. Duties, responsibilities, and work assignments may be modified or reassigned in accordance with the applicable Collective Bargaining Agreement.\nRequirements\nAbility to work up to 40 hours per week; schedule may include some evenings and Saturdays based on program needs.\nGeneral knowledge of workforce development and/or experience supporting youth or adult training programs preferred.\nKnowledge of the construction industry and Wisconsin Apprenticeship system preferred.\nSome college coursework preferred but not required.\nStrong computer skills, including proficiency with Microsoft Office (Teams, Word, Excel) and the ability to learn new databases and systems.\nExcellent written and verbal communication skills.\nStrong interpersonal and customer service skills.\nDemonstrated ability to work collaboratively within a diverse, multidisciplinary, and dynamic team environment.\nAbility to prioritize tasks, manage multiple responsibilities, and identify opportunities for improved efficiency. \nFamiliarity with federal and state workforce programs (e.g., WIOA, FSET, DOL/DWD programs) preferred.\nAbility to successfully pass a background check.\nAbility to travel within Wisconsin as needed.\nThe Superior office is the designated home office for this position, and the successful candidate is expected to regularly report to that location.\nPhysical requirements include regular computer work, occasional standing and walking, lifting of office materials under 20 pounds, mobility within office and training environments, and reliable transportation.\nWRTP | BIG STEP is an equal opportunity and ADA-compliant employer. We comply with all federal, state, and local fair employment laws, including EEO and ADA requirements. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the Americans with Disabilities Act of 1990. WRTP | BIG STEP encourages applications from individuals of all backgrounds; protected and unprotected.\nBenefits\nHealth Insurance - Employer pays 85% health premium\nDental and Vision Insurance (single or family) - 100% Employer paid\nLife Insurance, Accidental Death & Dismemberment Insurance - 100% Employer paid\nShort Term & Long-Term Disability Insurance - 100% Employer paid\n10 vacation days after 90 days of employment and up to 9 personal days annually (pro-rated 1st year)\n14 Paid Holidays annually\n10% of monthly salary contributed to retirement accounts\nPosition Description: Represented, Non-Exempt\nHours: Full time, 40 hours/week\nPay $25 per hour.","description_format":"text","description_chars":4658,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Home office","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Career Services","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-12T16:43:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:2","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/wrtp-program-outreach-support-coordinator","json_url":"https://alion.io/job/wrtp-program-outreach-support-coordinator.json","meta":{"generated_at":"2026-10-16T03:36:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":59,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":694154},"rest":"https://alion.io/mcp/rest/get_company?id=694154"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwrtp-program-outreach-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwrtp-program-outreach-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwrtp-program-outreach-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wrtp-program-outreach-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwrtp-program-outreach-support-coordinator"}]}