{"id":998251,"url":"https://alion.io/job/ws-audiology-customer-care-coordinator-naracoorte","title":"Customer Care coordinator-Naracoorte","company":{"id":9150,"name":"WS Audiology","domain":"wsa.com","url":"https://alion.io/company/wsaudiology","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Naracoorte, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T06:22:10Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-27T07:41:32Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.\nPart of WSA group, Bloom Hearing Specialists operates a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice.\nBloom Hearing Specialists |Naracoorte Clinic\nFull Time | Monday to Friday, 9:00am to 5:00pm\nHelp People Hear Better. Make Every Customer Interaction Count.\nAt Bloom Hearing Specialists, we believe better hearing leads to better lives. As part of a customer-centric organisation with an industry-leading Net Promoter Score (NPS), you'll play a vital role in creating exceptional experiences for our customers while supporting our audiologists in delivering life-changing hearing solutions.\nIf you're passionate about customer service, enjoy building relationships, and thrive in a supportive healthcare environment, we'd love to hear from you.\nAbout the Role\nAs a Customer Care Coordinator, you will be the welcoming face and voice of our NaracoorteClinic. You'll work closely with customers, audiologists, and the wider team to ensure every interaction is professional, efficient, and positive.\nYour responsibilities will include:\nEngaging with customers via phone, email, and face-to-face interactions, responding to enquiries and providing tailored information about our services and products.\n\nScheduling appointments for hearing assessments and consultations with our audiologists.\n\nGuiding customers through our range of hearing devices and accessories.\n\nResolving customer concerns and delivering outstanding service experiences.\n\nSupporting local marketing initiatives to promote clinic services within the community.\n\nPerforming minor hearing aid repairs (full training provided).\n\nProviding administrative support and maintaining accurate customer records.\n\nWhat We're Looking For\nWe're seeking a customer-focused professional who enjoys helping others and takes pride in delivering exceptional service.\nTo be successful, you will have:\nA minimum of 2 years' experience in a customer service role within retail, healthcare, allied health, or a similar environment.\n\nStrong computer literacy and confidence using CRM systems, appointment scheduling platforms, and other business software.\n\nExcellent attention to detail and solid administrative skills.\n\nStrong communication and interpersonal abilities.\n\nA collaborative, positive attitude with the ability to work independently when required.\n\nA genuine passion for delivering outstanding customer experiences.\n\nEligibility Requirement:\nApplicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand.\nWhy Join Bloom Hearing Specialists?\nAt Bloom, we invest in our people and provide an environment where you can grow your career while making a meaningful difference in the lives of others.\nCompetitive remuneration package\n\nOngoing training and professional development to support career growth and progression\n\nClinic incentive opportunities available throughout the year\n\nPaid Parental Leave\n\nHearing aid benefits for employees, their family, and friends\n\nFree access to our Employee Assistance Program (EAP)\n\nBe part of an organisation with an industry-leading NPS score, where customer care is at the heart of everything we do\n\nEnjoy working in a supportive team environment focused on improving hearing health and quality of life\n\nApply Today\nIf you're looking for a rewarding career where you can combine your customer service expertise with purposeful work that positively impacts people's lives, we'd love to hear from you.\nSounds wonderful? We can't wait to hear from you.\nWSA is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.\nCandidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.","description_format":"text","description_chars":4598,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hearing Care & Audiology"],"lifecycle":[{"event":"open","at":"2026-09-17T08:51:31Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.535,"p_room":0.75,"age_days":39,"expected_fill_days":49,"reasons":["conf:3","stale_co","velocity","win:late","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/ws-audiology-customer-care-coordinator-naracoorte","json_url":"https://alion.io/job/ws-audiology-customer-care-coordinator-naracoorte.json","meta":{"generated_at":"2026-10-27T16:21:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5734,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9150},"rest":"https://alion.io/mcp/rest/get_company?id=9150"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fws-audiology-customer-care-coordinator-naracoorte"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fws-audiology-customer-care-coordinator-naracoorte"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fws-audiology-customer-care-coordinator-naracoorte"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ws-audiology-customer-care-coordinator-naracoorte\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fws-audiology-customer-care-coordinator-naracoorte"}]}