{"id":387905,"url":"https://alion.io/job/ws-development-general-manager-the-avenue-viera","title":"General Manager, The Avenue Viera","company":{"id":5334,"name":"WS Development","domain":"wsdevelopment.com","url":"https://alion.io/company/ws-development","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":164000,"period":"year","method":"role_country_seniority_unknown","sample_n":13135},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-05-29T00:00:00Z","employer_posted_date":"2026-05-29","last_verified_at":"2026-11-01T23:17:48Z","board_verified":true,"closed_at":null,"days_open":157,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":156},"description":"Overview\nThe General Manager (GM) has overall responsibility for the success and excellence of The Avenue Viera and is relentlessly focused on customer, tenant, and client experience while always keeping the financial bottom line in mind. The property is beloved by many in the community and on the cusp of its next chapter introducing exciting and dynamic retailers and restaurants alike. The GM is a leader at WS Development and has direct reports including a Marketing lead and an Office Manager, as well as working closely with security, housekeeping, and maintenance vendors.\nThe ideal candidate will be both a strategic leader and one that motivates his/her cross-functional and direct report team with a passion for and understanding of a modern consumer-centric experience. This person looks to analogous but disparate industries (think Disney, cultural centers, civic public space, etc.) for inspiration and understands our innate challenge is a battle for people’s time - in the pursuit of creating places where people want to be. Further, this person will possess exceptional interpersonal skills, the ability to sell what we do and inspire partners around the mission. This includes selling in the context of Leasing tours and brand partnership development.\nWe work in an entrepreneurial environment, so the candidate must have the ability to pivot and evolve, and to make decisions in a rapidly changing environment. Comfort in business plans, strategy, and financial fluency are a part of day-to-day project management. Candidates will come from a wide variety of backgrounds including retail, hospitality, entertainment, and marketing. The day-to-day work of a GM is highly cross-functional in nature. The GM will report to a regional Director of Asset Strategy and Experience.\nKey position accountabilities\nOverall responsibility for achieving excellence in the day-to-day operations of The Avenue Viera\nOversight and ownership of general budget, supporting the business plan, and thinking like a fiduciary. \nLead regular activities of the center including brand management, marketing, operations, customer service, sales, and administrative management.\nBuild + manage external partnerships, including those with tenants, customers, the community, the government, and financial partners.\nActively consider your consumer and help identify leads for Leasing; partner with Leasing to attract, retain, and grow the best tenants in the market.\nPartner with Construction and Development to improve the property and continually focus on the details that make the customer experience the best it can be (consider parking, added services, amenities, public spaces, art, etc.)\nBuild and drive strategic brand partnerships, resulting in incremental revenue and added value experiences for your guests.\nExperience working in a complex cross-functional environment involving management of a wide variety of stakeholders- including the Executive Committee, marketing, operations, brand partnerships, competitive landscape, etc.\nManage the property finances within the context of its performance and critically evaluate financial trade-offs. This includes preparing a budget and its management.\nJuggle a large workload with a focus on impact vs effort (and where your ROI will be the most effective).\nDevelop and participate in a proactive MOD plan for your center.\nRequirements\nQualifications and competencies\nExperience-centric mindset\nEnthusiasm, curiosity, entrepreneurial initiative, and a strong work ethic\nA people-person who enjoys developing people, growing relationships, and collaboration.\nAbility to provide both strategic guidance and day-to-day tactical direction on a wide variety of operational and marketing-related matters.\nStrong organizational skills\nSalesmanship and passion \nClear, concise communication skills\nDesire to work hard & with a strong sense of urgency.\nCan-do, optimistic attitude\nOrientation toward innovation and trying new things.\nConsistent focus on optimization and improvement (both self-improvement and the work)\nHigh ethical standards and integrity\nProficiency in computer skills, including Microsoft Office, Word, Excel, and Outlook\nExperience leading a cross-functional team towards productive, shared outcomes\nAbility to handle multiple projects simultaneously.\nComfort with ambiguity and adaptability to change.\nEducation and experience\nA college degree required with MBA or other advanced degree preferred.\n10-15 years’ experience in retail property management, retail, consumer goods, hospitality, marketing, or a service industry preferred.\nExperience working in a fast-paced, rapidly evolving workplace.\nDemonstrated success as a proven leader, passionate about hiring great people, leading great people, and developing great people.\nAbout WS Development\nMassachusetts-based WS Development is a mixed-use developer with a singular mission: creating places people want to be. With an approach that values art, science, innovation and, above all else, people, WS strives to engage each community it serves with best-in-class installations and activations. Established in 1990, WS is a vertically-integrated company that conceptualizes, owns, operates and leases more than 100 properties that range from cutting-edge urban spaces to lifestyle and community centers. With over 22 million square feet of existing space and an additional nine million square feet under development, it is one of the largest privately-owned development firms in the country.\nWS is where great ideas and great people come together to design, build, and operate some of the best loved real estate projects in the country. We live at the intersection of entrepreneurship and establishment. We have the infrastructure of decades supporting a culture of free-thinking excellence.\nWe expect every WS employee to feel welcomed and valued irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, marital status, parental status, cultural background, and life experiences. 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