{"id":2499165,"url":"https://alion.io/job/wsc-sports-it-helpdesk","title":"IT Helpdesk","company":{"id":49237,"name":"WSC Sports","domain":"wsc-sports.com","url":"https://alion.io/company/wsc-sports","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ramat Gan, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false},{"name":"Google Workspace","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Slack","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-12T16:16:30Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T23:04:40Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Description\nWSC Sports, the pioneer in AI-powered sports content technology, empowers their clients world-wide to connect with their fans through AI-tailored sports content experiences. WSC Sports’ platform automates the creation, management and distribution of content, enabling sports rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.\nWhy WSC Sports:\nYou’ll work in an awesome environment alongside some of the most innovative people in the industry, using cutting-edge technologies and tools (video editing, Gen AI, data, etc.). At WSC Sports, you have the opportunity to directly influence the products and tools used by our clients, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN - and that’s just the beginning of what WSC Sports has to offer! Join us and be a part of the best team in tech as we Fuel the Fandom worldwide.\nWe are looking for an experienced IT Support specialist with high service awareness who will support 700+ users and will respond to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT-related tasks.\nWhat you’ll do:\nRespond to requests for technical assistance (in-person, ticket system, Slack, email).\nDiagnose and resolve technical hardware and software issues, i.e., Windows MacOS.\nInstall and troubleshoot end user equipment, software and hardware .\nPerform IT onboarding and offboarding processes for employees, including setting up end-user equipment and accounts. \nProvide guidance, assistance, and follow-up on employee questions and tech problems.\nFollow IT procedures, logging all IT interactions and administering helpdesk software.\nSet up and maintain IT multimedia systems. \nRequirements\nWhat you’ll need:\nAt least 2 years of experience as a Help Desk/IT Support Specialist.\nHigh service awareness, ability to work independently and strong communication and collaboration skills.\nThe ability to Identify and prioritize tasks.\nFamiliarity working with ticketing systems, remote support tools (e.g., TeamViewer), and hardware lifecycle management \nProficient in supporting modern workplace and collaboration tools (e.g.,Google Workspace Microsoft 365, Slack,) and troubleshooting Windows/Mac operating systems \nGood understanding of user lifecycle provisioning, IdP administration (Entra ID), and access control concepts (SSO, GPO). \nFamiliarity with Mobile Device Management platforms for Windows and Mac (e.g., Intune, Iru, Apple Business Manager).\nExperience using inventory platforms and managing software licenses across various departments (JetBrains, Adobe, Figma, Zoom,AI Tools, VPN).\nFamiliarity with hardware components (desktops, laptops) and basic networking. \nFluent Hebrew & English.","description_format":"text","description_chars":2803,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Hebrew","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:29:40Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.79,"p_room":0.9,"age_days":8,"expected_fill_days":20,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/wsc-sports-it-helpdesk","json_url":"https://alion.io/job/wsc-sports-it-helpdesk.json","meta":{"generated_at":"2026-10-22T00:33:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":809,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49237},"rest":"https://alion.io/mcp/rest/get_company?id=49237"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwsc-sports-it-helpdesk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwsc-sports-it-helpdesk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwsc-sports-it-helpdesk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wsc-sports-it-helpdesk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwsc-sports-it-helpdesk"}]}