{"id":4234537,"url":"https://alion.io/job/wsh-experts-it-support-engineer","title":"IT Support Engineer","company":{"id":273576,"name":"WSH Experts","domain":"wshexperts.com.sg","url":"https://alion.io/company/wshexperts","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":4800,"currency":"SGD","period":"month","gross":true,"usd_annual":44748},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GMP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-13T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Designation: IT Support Engineer\nWork Location: Singapore 168583\nWorking Hours: Monday to Friday, 8:30 AM – 6:00 PM\nEmployment Type: Full-Time / Dedicated On-site Support\nJob Responsibilities\nProvide first-level technical support and troubleshooting for Windows desktops, laptops, peripherals and locally installed applications.\nInstall, configure, maintain and administer Microsoft Windows operating systems and endpoint devices.\nPerform routine Windows OS patching, software updates, firmware upgrades and security maintenance.\nManage endpoint protection, anti-malware updates and monitor security compliance.\nImplement approved security-hardening configurations and ensure compliance with IT security standards.\nAdminister local user accounts, privileged accounts, access permissions and password-related requests.\nPerform hardware and software troubleshooting, including system errors and peripheral-related issues.\nMaintain endpoint configuration baselines, asset inventories and technical documentation.\nSupport endpoint deployment, replacement, relocation, reconfiguration and decommissioning.\nConduct vulnerability management activities and escalate cybersecurity incidents or security-related concerns.\nMaintain accurate work records, maintenance logs, patching reports, security compliance records and asset documentation.\nCoordinate with IT teams, equipment vendors, system owners and other stakeholders to resolve technical issues.\nEnsure all support activities comply with applicable IT policies, cybersecurity requirements, GMP/GxP standards and operational procedures.\nSupport IT operations within manufacturing, laboratory and controlled environments, including cleanroom environments where required.\nRequirements:\nDiploma or Degree in Computer Science, Information Technology or a related discipline.\nMinimum 2 years of relevant hands-on experience in Windows endpoint administration, IT systems support or technical operations.\nPractical experience in:\nMicrosoft Windows installation and administration.\nWindows patch and update management.\nEndpoint security and anti-malware configuration.\nOS and application security hardening.\nUser account and privileged-access administration.\nHardware, software and peripheral troubleshooting.\nTechnical documentation and evidence collection.\nAble to support standalone, isolated, workgroup-based and non-domain-joined computers.\nGood troubleshooting, analytical and problem-solving skills.\nAbility to work independently and follow technical procedures accurately.\nGood written and verbal communication skills.\nWillingness to work in cleanroom, laboratory and manufacturing environments, including gowning requirements.\nPreferred Experience\nExperience in pharmaceutical, healthcare, manufacturing or laboratory environments.\nFamiliarity with GMP/GxP and cybersecurity compliance requirements.\nExperience in endpoint vulnerability management and security compliance documentation.\nSkills\nIT Security Policies, Installations, access permissions, Laptops, resolve system errors, Patch Management, Endpoint Protection, Peripheral Equipment, Information Technology, Hardware Troubleshooting, Computer Science, Windows System Administration, System Administration, Updating of firmware, Financial Documentation, Security Monitoring, Updating of Software","description_format":"text","description_chars":3303,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Endpoint Security","Facilities Management","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-13T10:43:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["seen:1","win:early","comp:junior"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":44748,"is_top_pay":false},"html_url":"https://alion.io/job/wsh-experts-it-support-engineer","json_url":"https://alion.io/job/wsh-experts-it-support-engineer.json","meta":{"generated_at":"2026-11-14T17:01:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19549,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":273576},"rest":"https://alion.io/mcp/rest/get_company?id=273576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwsh-experts-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwsh-experts-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwsh-experts-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wsh-experts-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwsh-experts-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4234537}},{"tool":"search_jobs","arguments":{"company":"wshexperts.com.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4234537},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}