{"id":3362299,"url":"https://alion.io/job/wsh-general-manager-14","title":"General Manager","company":{"id":698908,"name":"WSH","domain":"wshlimited.com","url":"https://alion.io/company/wsh-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gainsborough, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":882},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T11:08:15Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T02:25:27Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"WSH Restaurants is a unique collection of stunning restaurants, bars, and one hotel across various locations in the UK, each with its own character and identity, offering exceptional hospitality through outstanding food and warm, skilful service.\nWe set incredibly high standards because we care passionately about our food, our people, and our guests. Our vision is to create individual, world-class dining destinations, united by unwavering quality, refined simplicity, and a relaxed yet polished ambience.\nOur commitment to being a destination employer is reflected in our investment in career development, training, and mentorship fostering a culture of pride, accountability, and long-term success.\nFind out more about The Clockspire and our wider group by visiting our website:\nhttps://www.theclockspire.com/\n The General Manager is responsible for the overall success and smooth day-to-day operation of The Clockspire. This includes strategic leadership, understanding financial performance, operational excellence, guest satisfaction, and team development. The GM will ensure the business runs efficiently while consistently delivering an outstanding guest experience befitting the brand.\nThe restaurant benefits from an excellent work-life balance for hospitality:\nClosed every Monday\nClosed every Tuesday\nClosed Sunday evenings\nKey Responsibilities\nLeadership and Team Management\nInspire, mentor, and develop the management team, including Restaurant Managers and junior team.\nBuild a high-performing team culture focused on collaboration, efficiency, and exceptional warm hospitality.\nLead recruitment, onboarding, and continuous performance development.\nFoster open communication and empower the team to resolve challenges proactively.\nOperations Management\nOversee and support daily operations across restaurant service, kitchen coordination, and events.\nOptimise labour levels to meet business needs without compromising service standards.\nEnsure full compliance with operational standards, health & safety regulations, and food hygiene requirements.\nRegularly inspect the restaurant to ensure facilities, equipment, and furnishings are maintained to the highest level.\nGuest Experience\nChampion a guest-centred culture and ensure every guest receives a memorable experience.\nMonitor and respond to guest feedback, using insights to drive continuous improvement.\nSet and uphold service and hospitality standards with the management team.\nAddress and resolve guest concerns professionally and promptly by being empathic.\nFinancial and Strategic Planning\nDrive profitability by effectively managing food, beverage, consumables, utilities, and labour costs.\nMonitor financial performance and implement action plans to meet or exceed targets.\nOversee stock control, ordering, and supplier relationships.\nCollaborate with marketing teams to maximise revenue opportunities, including events and promotional activity.\nEvents and Marketing Support\nSupport the planning and smooth execution of events, private dining, and seasonal promotions.\nProvide input for marketing campaigns aligned with The Clockspire’s identity and brand positioning.\nAct as an ambassador for the site, building strong local relationships.\nCompliance and Reporting\nEnsure full compliance with company policies, licensing laws, and industry regulations.\nUnderstand and fill accurate records including financial reports, payroll, and personnel documentation.\nReview security procedures to protect team members, guests, and company assets.\nLead or support investigations into incidents or accidents.\n Natural charisma and presence\nOutstanding hospitality standards\nStrong emotional intelligence\nExcellent leadership and coaching skills\nA passion for developing young talent\nThe ability to build and inspire a high-performing team\nCommercial awareness without compromising guest experience\nA genuine appreciation for country-house and destination dining\n WSH Restaurants offers a family-feel culture with exceptional opportunities for development and progression. Benefits include:\nComplimentary meals during shifts\nLife Assurance\nClear progression pathways within a growing company\n28 days holiday, increasing with length of service\nRecommend-a-friend bonus scheme\nAccess to our PERKBOX platform with discounts on gym memberships, travel, shopping, gadgets and more\nRecognition programmes, long service awards, and performance incentives\nEnrolment into workplace pension scheme\nEmployee assistance programme & wellbeing hub\nCycle to Work Scheme\nINDVIP","description_format":"text","description_chars":4528,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-27T21:46:27Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.654,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:3","stale_co","wave","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/wsh-general-manager-14","json_url":"https://alion.io/job/wsh-general-manager-14.json","meta":{"generated_at":"2026-11-02T05:32:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8034,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":698908},"rest":"https://alion.io/mcp/rest/get_company?id=698908"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwsh-general-manager-14"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwsh-general-manager-14"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwsh-general-manager-14"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wsh-general-manager-14\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwsh-general-manager-14"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3362299}},{"tool":"search_jobs","arguments":{"company":"wshlimited.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3362299},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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