{"id":1262967,"url":"https://alion.io/job/wsh-guest-services-lead-2","title":"Guest Services Lead","company":{"id":698908,"name":"WSH","domain":"wshlimited.com","url":"https://alion.io/company/wsh-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":130000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T23:29:35Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-13T05:33:14Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!\nOur family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.\n Portico is searching for an exceptional Regional Guest Services Lead to help us launch and deliver a world class front of house experience at the brand-new Manchester offices of a world renown auditor.\nThis role involves actively managing and overseeing the delivery of exceptional service to clients and guests, ensuring all duties are carried out to the highest standards. It is a hands-on and proactive position, requiring proven experience in leading and managing high-performing teams.\nThe role is responsible for overseeing a range of business support functions, including hospitality, meeting room setup, vending services and client’s journey, from the ground floor through to meeting rooms and hospitality areas. You will ensure the team consistently delivers a seamless, memorable and exceptional client experience.\nHours: 40 hours per week, shifts between 7:30 am -18:00 pm, Mon-Fri. Flexibility to support and oversee evening client events is essential.\nCompetitive Salary.\n Proven experience delivering 5 - star service within a corporate, hospitality or events environment, ideally at management level.\nStrong leadership and team management skills, with a track record of delivering exceptional client and guest experiences.\nPrevious experience in recruitment, team preparation, operational planning and service implementation.\nA proactive, hands-on approach with the ability to maintain high service implementation.\nA proactive, hands-on approach with the ability to maintain high service standards in a fast paced, high- profile environment.\n What's in it for you?\nCompetitive holiday allowance\nPension contributions,\nLife insurance\nEnhanced annual leave\nRecommend a Friend Bonus Scheme\nThank you voucher scheme.\n24-hour confidential helpline for employees, providing counselling & information services.\nAccess to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.\nOur Training Academy provides excellent training and development opportunities for our people.","description_format":"text","description_chars":2446,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T21:14:32Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.553,"p_room":0.75,"age_days":19,"expected_fill_days":23,"reasons":["conf:0","stale_co","win:late","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wsh-guest-services-lead-2","json_url":"https://alion.io/job/wsh-guest-services-lead-2.json","meta":{"generated_at":"2026-10-13T12:10:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19032,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":698908},"rest":"https://alion.io/mcp/rest/get_company?id=698908"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwsh-guest-services-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwsh-guest-services-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwsh-guest-services-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wsh-guest-services-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwsh-guest-services-lead-2"}]}