{"id":1436161,"url":"https://alion.io/job/wsh-guest-services-manager","title":"Guest Services Manager","company":{"id":698908,"name":"WSH","domain":"wshlimited.com","url":"https://alion.io/company/wsh-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milton Keynes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":41000,"currency":"GBP","period":"year","gross":null,"usd_annual":54258},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T15:24:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T18:01:07Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!\nOur family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.\n We are looking for an experienced and customer-focused Guest Services Manager to lead front-of-house operations within the corporate Milton Keynes offices of a globally renown bank. This role is responsible for delivering an exceptional workplace and visitor experience while managing and developing a high-performing guest services team.\nKey Responsibilities\nLead, coach, and develop the Guest Services team to deliver outstanding customer experiences.\nBuild strong relationships with clients, senior stakeholders, and building occupants.\nAct as the main contact for guest services matters, ensuring issues are resolved quickly and professionally.\nOversee reception, visitor management, meeting room services, and workplace hospitality functions.\nSupport VIP visits, executive meetings, and corporate events, ensuring seamless delivery.\nMonitor service standards, gather feedback, and drive continuous improvement.\nMaintain compliance with health & safety, security, and emergency procedures.\nHours: 40 hours per week, shifts from 8am-5pm, Mon-Fri\nSalary: £41,000\n Proven experience managing front-of-house, guest services, workplace experience, or hospitality operations.\nStrong leadership skills with the ability to motivate and develop teams.\nExcellent communication skills and confidence engaging with senior stakeholders.\nHighly organised with strong attention to detail.\nProactive problem-solver with excellent decision-making abilities.\nPassionate about delivering exceptional customer service and creating memorable experiences.\n What's in it for you?\nExcellent holiday allowance\nPension contributions,\nLife insurance\nEnhanced annual leave\nRecommend a Friend Bonus Scheme\nThank you voucher scheme.\n24-hour personal helpline for employees, providing counselling & information services.\nAccess to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.\nOur Training Academy provides excellent training and development opportunities for our people.","description_format":"text","description_chars":2423,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T03:17:26Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:19","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":54258,"is_top_pay":false},"html_url":"https://alion.io/job/wsh-guest-services-manager","json_url":"https://alion.io/job/wsh-guest-services-manager.json","meta":{"generated_at":"2026-10-01T19:02:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1380,"day_limit":5000,"remaining_today":3620,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}