{"id":3375016,"url":"https://alion.io/job/wsh-hotel-general-manager","title":"Hotel General Manager","company":{"id":698908,"name":"WSH","domain":"wshlimited.com","url":"https://alion.io/company/wsh-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abingdon, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":882},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T16:54:36Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T13:24:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Role: Hotel General Manager\nLocation: Abingdon, Oxford\nSalary: £50k plus £2k bonus\nBenefits:\n28 Days holiday including bank holidays\nPlus your birthday off\n3 volunteering days\n3 days grandparent leave\n24 weeks enhanced maternity leave\nSecondary carer leave\nWedding/commitment day leave\nFree meals on shift\nBespoke training and development opportunities\nApprenticeships opportunities for all experience levels\nPension and life insurance\nDiscounts available on our Perkbox app; high street shops, holidays & cinema\nWellbeing hub\nAccess to employee assistance programme\nCycle to work scheme\nDo you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for aHotel General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.\nWe believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.\nIf you are a Hotel General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!\n Operational Management\nOversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Events. \nEnsure the hotel consistently delivers excellent service standards and guest satisfaction. \nMonitor operational performance and implement improvements where required. \nConduct regular audits to ensure compliance with brand, company, and regulatory standards. \nLeadership & People Management\nLead, motivate, and develop departmental managers and team members. \nRecruit, train, coach, and support staff to achieve business objectives. \nConduct performance reviews and identify development opportunities. \nFoster a positive, inclusive, and high-performing workplace culture. \nFinancial Management\nManage hotel budgets, forecasts, and financial performance. \nMonitor revenue, costs, labour expenditure, and departmental profitability. \nIdentify opportunities to maximise revenue and improve operational efficiency. \nSupport sales and marketing initiatives to increase occupancy and revenue. \nGuest Experience\nEnsure exceptional guest service is delivered at all times. \nHandle escalated guest complaints and resolve issues promptly and professionally. \nMonitor guest feedback and implement improvements to enhance the customer experience. \nMaintain high standards of cleanliness, presentation, and hospitality throughout the hotel. \nCompliance & Health & Safety\nEnsure compliance with health and safety legislation, food safety standards, and company policies. \nConduct regular risk assessments and ensure corrective actions are completed. \nMaintain security procedures and emergency response plans. \nEnsure licensing and legal requirements are adhered to at all times. \nBusiness Development\nSupport sales activities, local marketing initiatives, and community engagement. \nBuild relationships with corporate clients, suppliers, and stakeholders. \nIdentify opportunities for growth within accommodation, food and beverage, and events operations. \n Essential\nProven experience in hotel, hospitality, or leisure management. \nStrong leadership and team management skills. \nExcellent customer service and interpersonal abilities. \nFinancial and commercial awareness. \nStrong organisational and problem-solving skills. \nAbility to work under pressure and manage multiple priorities. \nExcellent communication skills. \nDesirable\nHospitality Management qualification or equivalent. \nExperience managing multi-department hotel operations. \nKnowledge of hotel property management systems (PMS). \nFood Safety and Health & Safety qualifications. \nPersonal Attributes\nGuest-focused and service-driven. \nProfessional and approachable. \nCommercially minded. \nResilient and adaptable. \nStrong attention to detail. \nPositive and motivational leader. \nWorking Conditions\nFull-time position. \nFlexibility to work evenings, weekends, and holidays when required. \nOn-call responsibilities may apply depending on business requirements. \n For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.\nWe need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.\nOur drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.\nJoin us, and be part of the food revolution!\nBaxterStorey Values:\nALWAYS VISIONARY\nWe strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.\nWHOLEHEARTEDLY POSITIVE\nWe are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.\nCREATIVELY COLLABORATIVE\nWe embrace our differences to push creativity and we work together to be better.\nFOREVER CONSCIOUS\nWe work together as a team to lead by example, protecting the planet and supporting local communities.\nInterested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.\nWe are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.\nBaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.\nJoin us and bring your unique perspective to our team.","description_format":"text","description_chars":7051,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-28T02:28:07Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:1","stale_co","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/wsh-hotel-general-manager","json_url":"https://alion.io/job/wsh-hotel-general-manager.json","meta":{"generated_at":"2026-10-29T13:47:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20728,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":698908},"rest":"https://alion.io/mcp/rest/get_company?id=698908"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwsh-hotel-general-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwsh-hotel-general-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwsh-hotel-general-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wsh-hotel-general-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwsh-hotel-general-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3375016}},{"tool":"search_jobs","arguments":{"company":"wshlimited.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3375016},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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