{"id":1013872,"url":"https://alion.io/job/wsh-night-receptionist","title":"Night Receptionist","company":{"id":698908,"name":"WSH","domain":"wshlimited.com","url":"https://alion.io/company/wsh-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T09:18:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-06T00:45:07Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.\nThis venue is unique to Searcys as is the only property within the estate that is home to a selection of boutique bedrooms.\nAs a Night Receptionist, you will receive the following industry-leading benefits:\n50% discount across Searcys venues\nEnrolment into the Searcys pension scheme\nUp to 33 days annual leave (dependent on job role)\nAccess to everyday discounts and communication portal\nEmployee assistance program and qualified Mental Health First Aiders\nEnrolment into Searcys Champagne School\nMeals are provided on shift when working within one of our venues\nYour birthday off to celebrate in style\nA day off to volunteer/give back to the charity of your choice\n Full-time\nEmployment Type: Permanent\nHours Per Week: 40\nSalary: £15.15 hourly \nSunday to Thursday nights inclusive\n10.45PM to 7.15AM\nMain Purpose\nThe Night Receptionist is responsible for the nightly operation at the reception desk as well as the welfare of all overnight guests, late clients and the building.\nKey Responsibilities:\nMaintaining a positive culture throughout the department\nMaintaining the highest level of service to consistently exceed guest expectations\nWarmly welcoming all visitors and guests - Ensure eye contact and a smile at all times\nBeing aware of forthcoming daily events being held in the venue \nDealing with visitor enquiries/requests\nAssisting in handling visitor passes and directing visitors as appropriate\nIssue Searcys day passes, Members passes and Gym passes \nAnswering all calls within 3 rings and attending to voicemails as soon as possible\nReceiving and transferring telephone calls (internal)\nTo respond to e-mails as soon as possible no later than 12 hours after receiving it\nTaking bedroom reservations on the Welcome booking system via phone, email or in-person\nCheck-in and out overnight guests, individual and group\nObtaining and maintaining complete and accurate guest records of address and contact details as required by UK law\nAdvising the housekeeping department of all changes in allocation or occupancy as well as any special requests for overnight guests\nLiaising with the engineering and IT teams to log, follow up and resolve any issues noted or reported by guests or colleagues in the bedrooms or at the desk\nPromoting bedroom facilities on check-out for future bookings\nEnsuring all charges are posted correctly to guests accounts\nTaking payments for overnight stays for individual guests and assuring those are posted correctly\nTaking payments for additional services like extra breakfasts or items from Café Caritas and assuring those are posted correctly\nBeing fully aware of cash handling policies and cashing up procedures and adhering to them at all times\nBeing fully aware of all available rates and promotions for college members\nBeing fully aware of all corporate memberships and the associated benefits\nMaintaining a good knowledge of all products and services available to overnight guests and day visitors within 30 Euston Square as well as Searcys\nEnsure the Members Lounge checklist is completed daily\nEnsuring the desk and reception areas are presentable at all times\nLiaising with colleagues of all other departments to ensure a smooth running of the operation and to ensure full guest satisfaction\nBeing fully aware of all standards and procedures as outlined in the Searcys Handbook and adhering to it at all times\nBeing fully aware of all standards and procedures for the reception department as laid out by the Reception and Accommodation Manager and adhering to it at all times\nSpecific:\nEnsuring the smooth running of the night operation \nEnsuring handover records are up to date and are being followed up on\nEnsuring all guest feedback and complaints are dealt with in a professional and friendly manner advising the Reception Manager of outcome or ask for assistance.\nRespond to emergencies and oversee evacuations as necessary\nEnsure all health and safety regulations are being adhered to\nPosting of accommodation rates via the Welcome routines\nProcessing end of day routines via Welcome\nRunning daily archive via Welcome routines\nFinalising of daily banking and end of day cash up\nAssuring events signage for the following day is displayed correctly\nMaintaining stock at the tea points throughout the building and advising operations manger of usage to assure accurate stocktake\n Excellent communication skills to staff and clients\nTakes the initiative \nExcellent time management \nSupportive / Team player\nDemonstrate a high level of organisation\nExcellent record keeping\nTo be willing to work the hours and the needs of the business\nTo be able to work under pressure and to cope with any unforeseen circumstances i.e. Holiday requirements, sickness, etc.\nTo have a positive and cooperative attitude\n Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.\nOur commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.\nIf you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!","description_format":"text","description_chars":5692,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-17T21:35:39Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.725,"p_room":0.75,"age_days":17,"expected_fill_days":23,"reasons":["conf:1","win:late"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/wsh-night-receptionist","json_url":"https://alion.io/job/wsh-night-receptionist.json","meta":{"generated_at":"2026-10-06T00:51:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":698908},"rest":"https://alion.io/mcp/rest/get_company?id=698908"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwsh-night-receptionist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwsh-night-receptionist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwsh-night-receptionist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wsh-night-receptionist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwsh-night-receptionist"}]}