{"id":2853363,"url":"https://alion.io/job/wsh-operations-manager-3","title":"Operations Manager","company":{"id":698908,"name":"WSH","domain":"wshlimited.com","url":"https://alion.io/company/wsh-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":106000,"period":"year","method":"role_country_seniority_unknown","sample_n":745},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T12:34:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T01:05:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Role: Operations Manager\nSalary: Competetive\nLocation: London\nBenefits:\n35 Days holiday inclusive of bank holidays.\nBirthday additional holiday.\n3 days volunteering days.\n3 days grandparent leave.\n24 weeks of enhanced maternity leave.\nSecondary career leave.\nWedding/commitment day leave.\nFree meals on shift.\nBespoke development training.\nPension and life insurance.\nDiscounts available from the Perkbox app, from high street shops to holidays & cinemas.\nWellbeing hub.\nAccess to employee assistance programme.\nCycle to work scheme.\nAre you a commercially minded hospitality leader, a natural relationship builder, a passionate people developer, and above all, a true foodie?\nAt BaxterStorey, we're looking for an exceptional Operations Manager to lead a portfolio of high-profile clients, inspiring Account and General Managers to deliver outstanding food, service, and guest experiences every day.\nThis role is about much more than operational excellence. You'll be a trusted partner to clients, a coach to your teams, and a driving force behind commercial growth. You'll understand how to balance creativity with profitability, empowering talented managers to run their businesses with confidence while championing a shared vision of exceptional hospitality.\nWe're seeking someone who thrives on building meaningful relationships, spotting and developing talent, and creating innovative food-led experiences that clients and customers genuinely love. You'll be equally comfortable discussing financial performance, mentoring future leaders, and sharing excitement about the latest food and hospitality trends.\nAt BaxterStorey, our people are what set us apart. In return, we'll provide an inclusive and supportive environment, investment in your development, and the freedom to make a real impact across your region.\nIf you're a commercially astute leader with a passion for people, partnerships, and great food, we'd love to hear from you.\n The successful Operations Manager will be responsible for all aspects of catering operations, including planning, logistics, execution, and will require proven outstanding client relationship management. This is a high-pressure role that requires excellent communication and organisational skills, as well as a keen eye for detail.\nMaximise performance of the team through positive and effective leadership, combined with support and coaching\nTo form and maintain a culture where individual and team development is encouraged, service standards are constantly reviewed and improved upon.\nEnsure all company and legislative Health & Safety requirements are achieved\nIdentify new opportunities and develop strategies for maximising them\nStay updated on market trends.\nMobilise and support new locations\n Proven experience managing large-scale, multi-site operations in the catering and hospitality industry.\nAnalytical mindset, with the ability to interpret financial data and customer insights to shape winning strategies.\nA track record of driving innovation in food services and embracing new trends.\nStrong presentation skills and the charisma to influence stakeholders at all levels.\nA leader who champions health & safety, diversity, and inclusion.\nNatural people developer with a focus for training, motivating, and building high-performing teams.\nA foodie at heart, with a genuine passion for the industry and an insatiable appetite for growth.\n For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.\nWe need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.\nOur drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.\nJoin us, and be part of the food revolution!\nBaxterStorey Values:\nALWAYS VISIONARY\nWe strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.\nWHOLEHEARTEDLY POSITIVE\nWe are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.\nCREATIVELY COLLABORATIVE\nWe embrace our differences to push creativity and we work together to be better.\nFOREVER CONSCIOUS\nWe work together as a team to lead by example, protecting the planet and supporting local communities.\nInterested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.\nBaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.\nThe aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.\nAnd to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.","description_format":"text","description_chars":5288,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-19T13:59:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-20T03:43:29Z"},"pay":null,"html_url":"https://alion.io/job/wsh-operations-manager-3","json_url":"https://alion.io/job/wsh-operations-manager-3.json","meta":{"generated_at":"2026-10-20T03:43:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4147,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":698908},"rest":"https://alion.io/mcp/rest/get_company?id=698908"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwsh-operations-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwsh-operations-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwsh-operations-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wsh-operations-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwsh-operations-manager-3"}]}