{"id":4275947,"url":"https://alion.io/job/wsh-portfolio-manager","title":"Portfolio Manager","company":{"id":698908,"name":"WSH","domain":"wshlimited.com","url":"https://alion.io/company/wsh-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":19,"ghost_share":0,"stale_share":0.947,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":45000,"currency":"GBP","period":"year","gross":null,"usd_annual":59429},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-11-13T13:31:45Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T18:57:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!\nOur family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.\n We’re looking for an experienced and engaging Portfolio Manager to lead our Front of House operations across Birmingham, Manchester and Liverpool, covering approximately 15 locations across the three cities.\nThis is an excellent opportunity for someone who enjoys the flexibility of hybrid working while remaining highly visible across their portfolio. Regular travel between Birmingham, Manchester and Liverpool is essential.\nYou’ll take ownership of operational delivery, people leadership, client relationships and financial performance, ensuring consistently exceptional standards across every location.\nLead the day-to-day operational and financial performance of your portfolio.\nBuild strong, trusted relationships with clients and act as a key point of contact.\nRegularly visit locations across Birmingham, Manchester and Liverpool, ensuring teams feel connected and supported.\nLead, coach and develop Front of House teams, creating a positive and high-performing culture.\nManage staffing levels, absence and holiday cover to maintain excellent service across all locations.\nOversee recruitment and vacancies, ensuring the right candidates are presented to our clients.\nLead performance, conduct, probation and review processes with support from HR where required.\nTrack learning and development and hold regular, meaningful development conversations.\nPrepare for and lead monthly KPI meetings, ensuring actions are delivered within agreed timescales.\nSupport TUPE consultations, mobilisations and service transitions.\nWork closely with senior management to develop new ideas and initiatives that enhance the client and customer experience.\nMaintain strong commercial awareness and effectively manage financial performance across your portfolio.\n People/ Interpersonal Skills\nA thoughtful and engaging leader\nThrives in an innovative and tenacious environment\nExcellent communication skills\nHigh levels of emotional intelligence\nStrong desire to create a culture of inspiring each other\nArticulate, kind and authentic Experience\nMinimum 5 years in a premium customer centric role\nMinimum 2 years of supervisor or managing a team\nMicrosoft Office Suite, including MS Teams\nPrevious experience in managing financial costings within contracts and good business acumen. Knowledge\nA strong background of Front of House provision in a premium customer experience environment\nUnderstanding of outsourcing services within a facilities environment\n What's in it for you?\nCompetitive holiday allowance\nPension contributions,\nLife insurance\nEnhanced annual leave\nRecommend a Friend Bonus Scheme\nThank you voucher scheme.\n24-hour confidential helpline for employees, providing counselling & information services.\nAccess to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.\nOur Training Academy provides excellent training and development opportunities for our people.\n* This role may require you to travel across the UK *","description_format":"text","description_chars":3389,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-11-13T18:57:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-13T21:44:16Z"},"pay":{"stated_usd_annual":59429,"is_top_pay":false},"html_url":"https://alion.io/job/wsh-portfolio-manager","json_url":"https://alion.io/job/wsh-portfolio-manager.json","meta":{"generated_at":"2026-11-13T21:44:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43366,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":698908},"rest":"https://alion.io/mcp/rest/get_company?id=698908"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwsh-portfolio-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwsh-portfolio-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwsh-portfolio-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wsh-portfolio-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwsh-portfolio-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4275947}},{"tool":"search_jobs","arguments":{"company":"wshlimited.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4275947},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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