{"id":3607010,"url":"https://alion.io/job/wsp-business-support-team-leader","title":"Business Support Team Leader","company":{"id":1668012,"name":"WSP","domain":"wsp.com","url":"https://alion.io/company/wsp-ca","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":77,"open_postings":448,"ghost_share":0,"stale_share":0.94,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe InDesign","optional":false}],"status":"live","first_seen_at":"2026-11-02T10:33:54Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T14:03:42Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"What if you could shape a career as unique as you?\nAt WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons.\nDo you excel in communication, stakeholder management and operational delivery? Can you balance competing priorities and build trusted relationships across a fast-paced business? If so, your skills are a perfect match for our Business Support Team Leader role. You’ll be responsible for a team of Business Support Administrators located across different offices, so you will put your proactive people and organisation skills to great use.\nLead the planning and delivery of business support services, ensuring workloads are effectively managed, resources are aligned to demand and stakeholders receive a high-quality, responsive service. You will anticipate changing priorities, proactively manage expectations and take action to maintain service levels.\nThis is an exciting and varied role, with no two days the same so you could be expected to:\nData management and proactively overseeing the workload of the team to avoid any disruption to the service. You will anticipate and respond ensuring the team is adequately resourced. \nIdentifying and carrying out training, inductions, meaningful Personal Development Reviews, mentoring and coaching of your team. \nDrive operational excellence through supporting simplification and continuous improvement across Business Solutions. \nSupport the Business Support Manager with the implementation of service Level Agreements ensuring that activities are completed in accordance with WSP procedures and guidelines. \nEnsure that administration staff adhere and are kept up to date with relevant policies and procedures as well as technology and system changes to be able to deliver an outstanding client experience. \nAct as the key escalation point for workload, prioritisation and service delivery matters, ensuring stakeholders are kept informed and expectations are managed effectively.\n\nSupport with employee relations matters across the team. \nDrive key initiatives and projects across Business Solutions and the wider business, utilising effective change management to successfully drive change. \nBuild strong relationships with stakeholders, proactively managing expectations and ensuring Business Support resources are aligned to business needs.\n\nIdentifying potential opportunities to increase the profitability of the team. \nYou will gain invaluable insight and experience of working for one of the world's leading engineering professional services firms and will work with internal stakeholders across our many and varied different functions. \nYour team...\nThe UK Business Solutions team plays a vital role in supporting the day-to-day operation of WSP's UK business. We deliver a wide range of services that enable our people and projects to perform at their best, while providing clear career pathways and opportunities for development.\nThe team includes Business and Project Support, Document and Accessibility Specialists, Graphics, Concierge and a network of Personal Assistants who support senior leaders across the business. Working collaboratively across multiple locations, we provide high-quality, responsive support to a diverse range of stakeholders in a fast-paced consultancy environment.\nAs part of the team, you will have opportunities to share best practice, contribute to service improvements, support business initiatives and play an active role in creating a positive, safe and inclusive working environment.\nYou will be able to meet your colleagues and share tips and best practice, proactively contribute to ensuring a safe and healthy working environment and get involved in new initiatives and ideas.\nWhat we will be looking for you to demonstrate...\nProven experience in managing and leading teams, with direct line management experience. \nExtensive experience leading administration, business support or operational teams within a fast-paced, client-focused environment, with the ability to manage multiple competing priorities and deadlines.\n\nStrong stakeholder management skills, with the confidence to influence, negotiate and manage expectations across a diverse range of senior stakeholders.\n\nExperience balancing demand, resource planning and workload management to deliver services effectively during periods of changing business priorities.\n\nAbility to make informed decisions, challenge constructively and prioritise effectively in a dynamic and fast-moving environment.\n\nEffective collaborator, able to drive and lead key projects. \nInspires, motivates, encourages and influences others. \nAbility to plan, problem solve and use own initiative. \nGood verbal and written communication skills, with excellent attention to detail \n10 GCSE's or equivalent including Maths and English. \nAre fully conversant to an advanced level in Microsoft 365, including Word, PowerPoint and Excel. (Any knowledge and understanding of Adobe InDesign and wider Adobe Creative Apps will be advantageous) \nImagine a better future for you and a better future for us all.\nWork on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the\nbest work of your life and create a legacy for yourself?\nWith us, you can. Apply today.\n#LI-SB1","description_format":"text","description_chars":5473,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Civil & Structural Engineering","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-02T12:04:39Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":41,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/wsp-business-support-team-leader","json_url":"https://alion.io/job/wsp-business-support-team-leader.json","meta":{"generated_at":"2026-11-06T15:18:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28525,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1668012},"rest":"https://alion.io/mcp/rest/get_company?id=1668012"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwsp-business-support-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwsp-business-support-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwsp-business-support-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wsp-business-support-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwsp-business-support-team-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3607010}},{"tool":"search_jobs","arguments":{"company":"wsp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3607010},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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