{"id":3060200,"url":"https://alion.io/job/wsp-concierge","title":"Concierge","company":{"id":1668012,"name":"WSP","domain":"wsp.com","url":"https://alion.io/company/wsp-ca","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":355,"ghost_share":0,"stale_share":0.975,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":48000,"period":"year","method":"role_country_seniority_unknown","sample_n":350},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-09-28T07:26:05Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-24T02:08:11Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"What if you could shape a career as unique as you?\nAt WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons.\nA little more about your role…\nThe UK Business Solutions team is the backbone of the UK WSP business and is absolutely key to the smooth running of the business. Our team is involved in a number of projects and clients that have a significant impact on the community and the environment. With clearly defined career pathways and exciting opportunities to develop, the team is made up of a Business Solutions team consisting of Business and Project Support, Document and Accessibility specialists, Graphics, and of course Concierge. We also have a Personal Assistant network providing support to our senior directors.\nWe are recruiting for a Receptionist/ Concierge to provide an exceptional level of customer service to all visitors and employees at our Leeds office.\nDue to the nature of this role, it will be full-time office based 5 days per week.\nYou will\nBe responsible for creating an inspiring environment where people can relax and deliver exceptional work. This role will collaborate with teams such as Facilities Management, IT, and Business Administration to facilitate and respond to visitor, internal client, and office requests.\nMeet your colleagues (remotely and in person), share tips and best practices, proactively contribute to ensuring a safe and healthy working environment, and get involved in new initiatives and ideas. Our team benefits from exceptional networking prospects.\nStrike the appropriate balance between client care and office facilitation requirements. You will gain knowledge of our visitors and their expectations with a view to manage and implement approaches that add value to their experience and contribute to a culture of continuous improvement. \nDeliver a positive visitor experience and office environment through welcoming clients, visitors and contractors. \nEnsure a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner.\nThis is an exciting and varied role, and a snapshot of your typical tasks might include:\nProvide support in answering telephone calls in a timely, professional manner, directing calls as necessary and taking messages. \nMaintain correct visitor sign-in protocols and comply with health and safety and GDPR policies and procedures.\nManage meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, refreshments, IT assistance and other general requests.\nAssist with new starters and onboarding including managing and conducting office tours and inductions.\nCo-ordinate daily operations across reception and client floor, ensuring seamless communication and efficient workflow.\nUse your excellent local knowledge to provide support and advice to visitors and colleagues (ie recommending local restaurants, booking taxis, navigating train timetables etc).\nProvide support to office Location Directors, including providing assistance with completing Business Continuity Plans. \nCoordinate and support local office events, adding creative thinking by suggesting ideas and engage with relevant teams to facilitate and deliver a great experience. \nOffice porterage as required, including office moves, furniture moves, deliveries and collections.\nSupport the wider Business Administration team by working from the central mailbox during periods of quiet workload.\nWhat we will be looking for you to demonstrate…\nExtensive experience in a client facing role or similar role providing front of house service.\nExperience in managing compliance in relation to visitor sign in procedures and health and safety.\nGood working knowledge of Microsoft 365, including Word, PowerPoint and Excel.\nStrong verbal and written communication skills, with excellent attention to detail.\nCan build effective working relationships with colleagues and have the ability to communicate clearly and openly. \nAre self-motivated and display initiative.\nImagine a better future for you and a better future for us all.\nWork on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the\nbest work of your life and create a legacy for yourself?\nWith us, you can. Apply today.\n#LI-SB1","description_format":"text","description_chars":4490,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Civil & Structural Engineering","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-22T06:00:35Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.518,"p_room":0.9,"age_days":24,"expected_fill_days":42,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/wsp-concierge","json_url":"https://alion.io/job/wsp-concierge.json","meta":{"generated_at":"2026-10-24T03:16:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5102,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1668012},"rest":"https://alion.io/mcp/rest/get_company?id=1668012"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwsp-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwsp-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwsp-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wsp-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwsp-concierge"}]}