{"id":2047113,"url":"https://alion.io/job/wsp-customer-service-representative-i","title":"Customer Service Representative I","company":{"id":1668012,"name":"WSP","domain":"wsp.com","url":"https://alion.io/company/wsp-ca","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":382,"ghost_share":0,"stale_share":0.966,"repost_share":0.003,"time_to_fill_p50_days":41,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Costa Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T19:28:50Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-02T12:04:48Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"WSP is currently initiating a search for a Customer Service Representative I\nThis position is based out of Costa Mesa, CA.\nJob Summary\nThe Customer Service Representative I is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walk-in center customer service, inbound call customer service and inbound mail response. CSR may be reassigned on a long term or temporary basis to other shifts or other schedules to balance manpower or meet the needs of the company.\nDUTIES AND RESPONSIBILITIES include some or all of the following. Supervisor may assign other duties as needed.\nServe as the first point of public contact for all customer service issues\n\nPromote positive customer relations with customers and coworkers\n\nRespond to calls from the public and provide general information and service\n\nMaintain a thorough knowledge and understanding of the customer service center and operations to assist customers and resolve problems\n\nResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution\n\nQuickly and accurately identify and assess individual needs, as well as take the appropriate action steps to satisfy those needs\n\nMaintain customer records by updating account information.\n\nProcess requests for new customer accounts\n\nOpen cases for unsolved customer inquiries\n\nProcess customer disputes\n\nProcess the closing of customer accounts and initiate refunds when required\n\nPerform updates to toll violations, violation payments, customer payments or accounts to keep demographics, vehicle, and credit card information current\n\nConsistently meet established productivity, schedule adherence, and quality standards.\n\nCommunicate effectively with a variety of people across various levels both within and outside the organization.\n\nMake positive suggestions on improving and streamlining workflow processes and enhancing profitability\n\nDevelop a strong teamwork ethic\n\nFollow communication procedures, guidelines, and policies\n\nProvide face-to-face customer service with walk-in center customers when required\n\nRespond to customer emails from the customer service email inbox to answer questions and provide assistance when required\n\nRespond to customer chat and text to answer questions and provide assistance when required\n\nOther duties as assigned.\n\nQUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\nExcellent phone etiquette\n\nExcellent verbal communication skills\n\nExcellent attendance and punctuality\n\nEnjoy providing prompt and timely service to our customers\n\nPossess strong interpersonal skills and have compassion and empathy for customer situations\n\nBe energetic, self-motivated, and quick-thinking\n\nAbility to work flexible eight (8) hour shift between 8:00 a.m. to 6:00 p.m. Monday to Friday\n\nMust be able to pass background and drug screenings\n\nAbility to achieve and maintain departmental performance standards\n\nAbility to work in a team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment\n\nAbility to read and comprehend normal instructions, correspondence, and memos\n\nAbility to effectively present information in one-on-one situations to customers, clients, and other employees of the organization\n\nAbility to apply common sense understanding to carry out detailed written or oral instructions\n\nPHYSICAL DEMANDS\nAbility to safely and successfully perform the essential job functions consistent with the ADA, FMLA (Family Medical Leave Act) and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.\n\nAbility to adhere to strict attendance requirements\n\nPrimarily sedentary physical work requiring ability to lift a maximum of 10 pounds\n\nMust be able to lift, carry, walk, and stand\n\nVision for reading, recording, and interpreting information\n\nFrequent speech communication, hearing and listening to maintain communication\n\nDaily use of computer and keyboard, standard office equipment and telephone\n\nAbility to access, input, and retrieve information from the computer\n\nFrequent hand/eye coordination to operate computer keyboard and office equipment\n\nNoise level in the work environment is quiet to moderate\n\nSUPERVISORY RESPONSIBILITIES\nThis position has no supervisory responsibility.\nEducation and/or Experience\nHigh school diploma or general education degree (GED)\n\nCustomer service experience a plus\n\nBilingual Spanish is a plus\n\nBilingual Vietnamese is a plus\n\nWSP Benefits: \nWSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.\nCompensation:\nExpected Salary $19/HR\nAdditional $0.50/HR for Spanish or Vietnamese speakers","description_format":"text","description_chars":5371,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Vietnamese","level":"All levels","optional":false},{"language":"Spanish","level":"Proficiency (C2)","optional":true}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T19:59:57Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.543,"p_room":0.9,"age_days":25,"expected_fill_days":41,"reasons":["conf:8","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/wsp-customer-service-representative-i","json_url":"https://alion.io/job/wsp-customer-service-representative-i.json","meta":{"generated_at":"2026-11-02T13:46:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18754,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1668012},"rest":"https://alion.io/mcp/rest/get_company?id=1668012"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwsp-customer-service-representative-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwsp-customer-service-representative-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwsp-customer-service-representative-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wsp-customer-service-representative-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwsp-customer-service-representative-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2047113}},{"tool":"search_jobs","arguments":{"company":"wsp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2047113},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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