{"id":3310778,"url":"https://alion.io/job/wsp-customer-service-representative-onsite","title":"Customer Service Representative - Onsite","company":{"id":1668012,"name":"WSP","domain":"wsp.com","url":"https://alion.io/company/wsp-ca","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":361,"ghost_share":0,"stale_share":0.967,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":23,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T21:39:12Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T09:30:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"WSP is currently initiating a search for several Customer Service Representative’s!\nThis position is based ONSITE out of Concord, CA.\nCompensation: \nExpected Salary $$23.00 /HR\nAdditional $0.50/HR forprevious Clipper experience OR validated language proficiency in Spanish, Cantonese, Mandarin or Tagalog.\nJOB SUMMARY \nThe Clipper START Customer Service Representative (CSR) is responsible for handling inbound customer inquiries into the Clipper START Customer Service Center (CSC). This will include phone, email, and chat responses. The CSR will be assigned to a set schedule based on the company's hours of operation and its specific operational requirements. This schedule ensures that adequate coverage is provided during peak times while aligning with the needs of the business.\nDUTIES AND RESPONSIBILITIES \nAccept, review, and process electronic and paper applications for the Clipper START Program in accordance with established program criteria, procedures, and processing timelines.\nReview applicant documentation to verify identity and income eligibility, determine whether applications meet program requirements, and accurately approve, deny, or request additional information as authorized.\nEnter paper-based applications into the Clipper START customer relationship management system and digitize and upload supporting verification documents.\nProvide phone and email assistance throughout the application and re-enrollment process, including responding to questions concerning application status, eligibility requirements, documentation, and card fulfillment.\nUse approved language services to assist customers who require support in languages other than English.\nHandle customer applications, identity documents, income documentation, and other personally identifiable information in accordance with applicable privacy, security, and confidentiality requirements.\nServe as the primary point of contact for customers by responding to inquiries through phone, email, chat, or text; providing clear information about products, services, and company policies; and addressing customer needs effectively.\nPromote positive relationships with customers and coworkers by providing friendly, efficient, and effective service.\nPromote and educate customers on self-service options.\n\nMaintain a thorough understanding of the CSC operations to assist customers and resolve problems effectively.\n\nAssess customer needs and resolve product or service issues by clarifying concerns, determining the cause, taking or explaining the appropriate solution, and following up as needed to support customer satisfaction.\nMaintain accurate, current records in the designated CRM system, including customer account information, communications, application activity, correspondence, eligibility decisions, and case outcomes.\nOpen cases for unsolved customer inquiries.\n\nConsistently meet or exceed established goals related to productivity, schedule adherence, and quality standards.\n\nPerform additional tasks as required to meet the needs of the CSC and the organization.\n\nQUALIFICATIONS \nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\nExcellent phone etiquette.\n\nExcellent verbal communication skills.\n\nExcellent attendance and punctuality.\n\nEnjoy providing prompt and timely service to our customers.\n\nPossess strong interpersonal skills and have compassion and empathy for customer situations.\n\nBe energetic, self-motivated, and quick-thinking.\n\nAbility to work in a team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment.\n\nAbility to read and comprehend normal instructions, correspondence, and memos.\n\nAbility to effectively present information in one-on-one situations to customers, and other employees of the organization.\n\nAbility to apply common sense understanding to carry out detailed written or oral instructions.\n\nAbility to work flexible eight (8) hour shift between 8:00 a.m. to 5:00 p.m. Monday to Friday.\n\nFlexibility to work onsite or when remotely when deemed necessary by management.\n\nMust have a quiet and secure remote working environment.\n\nMust be able to pass background and drug screenings.\n\nAchieve and maintain departmental performance standards.\n\nKnowledge of basic computer skills and navigation within the Windows operating system.\n\nAbility to type at a speed of 40+ words per minute.\n\nPHYSICAL DEMANDS \nAbility to perform job tasks while adhering to standards outlined by ADA, FMLA, and other relevant laws.\n\nConsistent and reliable attendance is required for the role.\n\nThe work is primarily sitting but requires the ability to lift to 10IBS occasionally, and to walk, stand, and carry items as needed.\n\nThe ability to read, record, and interpret written information is necessary.\n\nRegular verbal communication and listening skills are essential.\n\nDaily use of computers, keyboards, and office equipment, including retrieving and inputting information.\n\nThe work environment requires a quiet noise level.\n\nSUPERVISORY RESPONSIBILITIES \nThis position has no supervisory responsibility.\nEducation and/or Experience \nHigh school diploma or general education degree (GED)\n\nCustomer service experience a plus\n\nKnowledge of Salesforce is a plus\n\nBilingual in Spanish is a plus\n\nBilingual in Mandarin is a plus\n\nBilingual in Cantonese is a plus\n\nBilingual in Tagalog is a plus\n\nWSP Benefits: \nWSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.\nExpected Compensation: \nCalifornia: $23/hr (additional $.50/hr for Bilingual)\nWSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and may offer additional benefits and compensation, depending on circumstances and the type of work being performed not related to an applicant’s sex or other status protected by local, state, and/or federal law.","description_format":"text","description_chars":6587,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Tagalog","level":"Proficiency (C2)","optional":true},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Civil & Structural Engineering","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-27T03:17:18Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":43,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/wsp-customer-service-representative-onsite","json_url":"https://alion.io/job/wsp-customer-service-representative-onsite.json","meta":{"generated_at":"2026-10-29T12:02:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17992,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1668012},"rest":"https://alion.io/mcp/rest/get_company?id=1668012"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwsp-customer-service-representative-onsite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwsp-customer-service-representative-onsite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwsp-customer-service-representative-onsite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wsp-customer-service-representative-onsite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwsp-customer-service-representative-onsite"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3310778}},{"tool":"search_jobs","arguments":{"company":"wsp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3310778},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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