{"id":1681161,"url":"https://alion.io/job/wsp-intermediate-professional-help-desk","title":"Intermediate Professional, Help Desk","company":{"id":1668012,"name":"WSP","domain":"wsp.com","url":"https://alion.io/company/wsp-ca","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":342,"ghost_share":0,"stale_share":0.974,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-15T09:58:56Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-20T07:21:11Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"As a Desktop Support Engineer in WSP you will provide technical assistance to our clients. You will be installing, upgrade and troubleshoot hardware and software systems. Robust knowledge in creating and analyzing the incidents models on various Tools and applications, using intellectually concepts and implement action- oriented solutions to complex business IT problems.\n Installing and configuring computer hardware, software, systems, networks, printers, and telephone system.\n\nInstalling and configuring of windows 11 Operating systems.\n\nMonitoring and maintaining computer systems and networks.\n\nDiagnosing and resolving hardware, software, networking, and system issues when they arise.\n\nAble to resolve computer peripherals issues.\n\nReplacing and upgrading defective or outdated components when necessary.\n\nProviding technical support across the company (this may be in person or over the phone)\n\nRespond to requests from end users, managers, developers, and team members for specific IT Hardware and software information.\n\nDirect unresolved issues to the next level of support personnel.\n\nHelp to create technical documentation and manuals.\n\nImplement best practices for scalability, supportability, ease of maintenance, and system performance.\n\nAddressing major incidents user tickets regarding hardware, software and networking\n\nIncident and service request Management\n\nGuide users with simple, step-by-step instructions.\n\nFollow up with clients to ensure their systems are functional.\n\nProven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.\n\nCoordinate with HR and relevant departments to receive new joiner details in advance.\n\nConfigure and set up workstations, laptops, and other necessary IT equipment. Install required software, applications, and security protocols.\n\nConduct a thorough quality check to ensure the equipment is fully operational.\n\nWipe and reformat the equipment for reuse or disposal, following company policies.\n\nCoordinate the return of all IT equipment from the leaver.\n\nTechnical Experience: -\nKnowledge of ServiceNow Ticketing tool.\n\nApplications - Core, Business & Corporate Application Troubleshooting\n\nStrong computer, hardware, software, and analytical skills\n\nTesting hardware components individually and in tandem with external computer systems.\n\nProvide technical assistance and support for incoming queries and issues related desktop support, Video Conferencing support, VIP support.\n\nHands-on experience with Windows OS environments\n\nThe ability to learn quickly and retain large quantities of information\n\nIntroduce new ideas and processes which improve performance and productivity.\n\nProven ability to assess business needs and translate them into relevant solutions\n\nProblem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.\n\nAbility to work closely with the internal software deployment team.\n\n 4+ years of experience in an IT On-Site Support role.\n\nBA/BCA /BCom/BTech / Graduate Science.\n\nITIL V4 Foundation certified\n\nCertification in MCP (Microsoft Certified Professional) or similar. will be an added advantage\n\nWorking conditions: -\nWe offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.\nBGV:\nEmployment with WSP India is subject to the successful completion of a background verification (“BGV”) check conducted by a third-party agency appointed by WSP India.\n\nCandidates are advised to ensure that all information provided during the recruitment process - including documents uploaded - is accurate and complete, both to WSP India and its BGV partner”.","description_format":"text","description_chars":3889,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T09:37:59Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.524,"p_room":0.75,"age_days":34,"expected_fill_days":41,"reasons":["conf:0","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wsp-intermediate-professional-help-desk","json_url":"https://alion.io/job/wsp-intermediate-professional-help-desk.json","meta":{"generated_at":"2026-10-20T08:35:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9370,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1668012},"rest":"https://alion.io/mcp/rest/get_company?id=1668012"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwsp-intermediate-professional-help-desk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwsp-intermediate-professional-help-desk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwsp-intermediate-professional-help-desk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wsp-intermediate-professional-help-desk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwsp-intermediate-professional-help-desk"}]}