{"id":3310825,"url":"https://alion.io/job/wsp-logistics-fulfillment-manager","title":"Logistics Fulfillment Manager","company":{"id":1668012,"name":"WSP","domain":"wsp.com","url":"https://alion.io/company/wsp-ca","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":363,"ghost_share":0,"stale_share":0.961,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Merrimack, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":167000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3801},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-10-21T19:25:10Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-30T06:21:19Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"WSP is currently initiating a search for a Logistics Fulfillment Manager!\nThis role will sit out of Concord, NH.\nJOB SUMMARY\nThe Logistics Fulfillment Manager leads the inventory lifecycle, distribution, and reconciliation activities supporting the client’s transponder program. This position is responsible for maintaining controlled and auditable fulfillment operations from inventory receipt and storage through customer assignment, packaging, shipment, return, replacement, reconciliation, and final disposition.\nDUTIES AND RESPONSIBILITIES\nLead transponder fulfillment and inventory-control activities in accordance with client-approved business rules, operational standards, and contractual requirements.\nOversee inventory receipt, storage, custody, transfer, assignment, activation, return, reuse, replacement, decommissioning, destruction, and final disposition.\nMaintain complete, accurate, and auditable inventory records across warehouses, fulfillment operations, Walk-In Centers, distributors, and other authorized locations.\nEnsure inventory balances are reconciled to purchase orders, receiving records, customer assignments, activations, sales, fees, deposits, refunds, returns, adjustments, write-offs, and financial records.\nMonitor inventory levels, usage trends, reorder thresholds, stock availability, shrinkage, discrepancies, defective units, and forecasted demand; escalate risks and implement corrective actions.\nOversee fulfillment requests received through approved channels, including web, IVR, mail, mobile application, chat, courier, customer service representatives, and Walk-In Centers.\nEnsure valid mail requests are fulfilled no later than the close of business on the next business day and eligible in-person requests are fulfilled immediately, subject to inventory availability.\nValidate account eligibility, available funds or payment methods, transponder status, serial numbers, and inventory availability before issuance.\nEnsure new and replacement transponders are properly assigned to customer accounts and packaged with required protective materials, mounting hardware, instructions, notices, and return envelopes where applicable.\nMaintain shipment records, carrier information, tracking numbers, delivery status, processing timestamps, and audit trails for fulfillment transactions.\nManage fulfillment exceptions, including duplicate requests, insufficient funds, unavailable inventory, bulk commercial orders, returned shipments, undeliverable shipments, non-returned replacement devices, and required reissuance.\nEnsure replacement transponder returns are tracked, follow-up attempts are documented, and returned devices are inspected and categorized as reusable, defective, or non-recoverable.\nOversee periodic physical inventory counts, reconciliation activities, discrepancy investigation, documented adjustments, remediation, and audit support.\nMaintain documented controls supporting chain of custody, segregation of duties, authorized access, inventory security, loss prevention, and accountability.\nCoordinate the purchase, availability, maintenance, and use of required transponder programmers and testing equipment.\nMonitor transponder read performance, failure rates, aging, anomaly patterns, replacement activity, customer contacts, and the impact of transponder performance on image-based toll processing.\nEnsure decommissioned and destroyed transponders are processed through documented, verifiable, and auditable disposal procedures, including proof of destruction when a third party performs disposal.\nPrepare and deliver required inventory, fulfillment, reconciliation, distributor, replacement, return, performance, disposal, shrinkage, and forecasting reports within required timeframes.\nMonitor fulfillment timeliness and related KPI or SLA exceptions; conduct root-cause analysis and implement corrective and preventive actions.\nDuring implementation, support requirements validation, workflow design, inventory setup, data migration, testing, training, operational-readiness activities, cutover, and stabilization for fulfillment and inventory functions.\nCoordinate with operations, customer service, finance, information technology, reporting, quality, mail and shipping providers, Walk-In Centers, distributors, and other authorized parties supporting fulfillment operations.\nMaintain continuity for critical fulfillment activities through documented procedures, cross-training, backup coverage, and surge planning.\nPerform other fulfillment and inventory-management duties required to satisfy the client’s approved operating procedures and contractual obligations.\nSUPERVISORY RESPONSIBILITIES\nProvides functional direction and oversight for personnel and service providers assigned to inventory control, transponder fulfillment, shipping, receiving, returns, testing, and reconciliation activities.\nMonitors work quality, timeliness, inventory accuracy, adherence to approved procedures, and readiness to meet workload and service-level requirements.\nSupports training, competency validation, cross-training, performance improvement, and corrective action for fulfillment and inventory functions.\nEDUCATION AND/OR EXPERIENCE\nMinimum five (5) years of inventory and logistics experience.\nExperience with asset-tracking systems.\n*This role is contingent on a future project victory*","description_format":"text","description_chars":5350,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Transport Infrastructure","Civil & Structural Engineering","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-27T03:17:18Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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