{"id":3628795,"url":"https://alion.io/job/wsp-system-operator-iii-shift-supervisor-traffic-operations-2","title":"System Operator III – Shift Supervisor - Traffic Operations","company":{"id":1668012,"name":"WSP","domain":"wsp.com","url":"https://alion.io/company/wsp-ca","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":457,"ghost_share":0,"stale_share":0.891,"repost_share":0.002,"time_to_fill_p50_days":43,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hawthorne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-02T16:17:43Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-15T02:36:17Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"WSP is currently initiating a search for full-time System Operator III - Shift Supervisor at our Transportation Management Center!\nThis role is based in Hawthorne, NY.\nPosition Summary\nThe System Operator III is the supervisor on shift at the HVTMC. This person runs the operations floor during their shift, directs System Operator I and II staff, and serves as acting supervisor on duty when the Operations Manager and Assistant Operations Manager are not on site. They are the first resource operators to turn to, and they own the quality of everything the floor puts out. This position reports to the Consultant Operations Manager and the NYSDOT TMC Director.\nKey Responsibilities\nRun the floor for the shift: assign operator coverage, set priorities, and keep everyone aware of what is happening across the network.\nLead shift handoffs so open incidents, closures, and equipment issues carry over cleanly.\nSupport operators in real time during incidents, making sure entries, notifications, and VMS messages are timely and accurate.\nTrain new operators and keep existing staff current on SOPs, systems, and protocols.\nCoordinate with responders and partner agencies during critical transportation incidents.\nQA/QC all floor output and confirm staff follow SOPs, directives, and NYSDOT expectations. Correct problems on the spot.\nHelp the Operations Manager review and update SOPs, protocols, and training manuals.\nMinimum Qualifications\nOne of the following: an associate degree or higher plus 1 year of qualifying experience; 1 year as a System Operator II at the TMC; or 3 years of full-time qualifying experience\nValid driver's license\nOperations dispatching experience in transportation, fire, police, EMS, or 911, or comparable military experience\nExperience supervising, mentoring, and training staff\nStrong oral and written communication with internal staff and outside agencies\nProficient in MS Office, spreadsheets, and databases, with solid typing skills\nSkilled with online roadway maps and familiar with regional and local roadways\nAble to respond to problems 24 hours a day\nDesired Qualifications\nStrong organizational skills\nAble to work with minimal supervision\nGood people skills and the ability to train others\nStays steady under pressure and works well as a team with the client\nWSP Benefits: \nWSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.\nExpected Compensation: \nAll Locations: $65,000 - $80,000\nWSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and may offer additional benefits and compensation, depending on circumstances and the type of work being performed not related to an applicant’s sex or other status protected by local, state, and/or federal law.","description_format":"text","description_chars":3338,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Civil & Structural Engineering","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-02T20:18:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 262 · green card filings: 83","filings_12m":262,"filings_prev_12m":252,"green_card_filings_12m":83,"median_offered_wage_usd":108891,"route":null,"cap_exempt":false,"checked_at":"2026-11-15T09:21:55+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":12,"expected_fill_days":43,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/wsp-system-operator-iii-shift-supervisor-traffic-operations-2","json_url":"https://alion.io/job/wsp-system-operator-iii-shift-supervisor-traffic-operations-2.json","meta":{"generated_at":"2026-11-15T20:55:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15659,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1668012},"rest":"https://alion.io/mcp/rest/get_company?id=1668012"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwsp-system-operator-iii-shift-supervisor-traffic-operations-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwsp-system-operator-iii-shift-supervisor-traffic-operations-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwsp-system-operator-iii-shift-supervisor-traffic-operations-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wsp-system-operator-iii-shift-supervisor-traffic-operations-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwsp-system-operator-iii-shift-supervisor-traffic-operations-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3628795}},{"tool":"search_jobs","arguments":{"company":"wsp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3628795},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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