{"id":3578675,"url":"https://alion.io/job/wsp-system-operator-iii-shift-supervisor-traffic-operations","title":"System Operator III – Shift Supervisor - Traffic Operations","company":{"id":1668012,"name":"WSP","domain":"wsp.com","url":"https://alion.io/company/wsp-ca","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":457,"ghost_share":0,"stale_share":0.891,"repost_share":0.002,"time_to_fill_p50_days":43,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hauppauge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":31,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T15:16:59Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-15T02:36:17Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"WSP is currently initiating a search for full-time System Operator III - Shift Supervisor for our Transportation Management Center!\nThis role is based out of our client’s Hauppauge, NY office.\nThis Opportunity\nThe Traffic System Operator III - Shift Supervisor is a senior level position responsible for coordinating traffic and incident management functions. Work is performed under moderate to light supervision. Performance of routine traffic management tasks are inherent to this position and applicants must have the ability to perform all functions applicable to a Traffic System Operator I & II. The Shift Supervisor is responsible for ensuring shift co-workers are kept up-to-date and implements new procedures. Responsible for ensuring that proper contacts are made and protocols are followed during major incident events.\nThe Traffic System Operator III - Shift Supervisor shall have a detailed familiarity with Long Island's roadways, understand communications protocols and be knowledgeable on the location and purpose of all ITS elements. Candidates must be capable of independently following procedures and direction with minimal oversight and supervision. The successful candidate must be willing to work all shifts as needed including overnights, weekends and holidays, and respond to on-call issues and activities via phone.\nYour Impact\nAvailable all times during off-duty hours to provide assistance to Operations personnel\nOperate the TMC’s Advanced Traffic Management System (ATMS); including minor configuration of the ATMS, and Message Plans.\nLead and direct work of INFORM System Operators \nIndependently prepares and maintains training documents and reports;\nCoordinate traffic and incident management functions \nEnsure shift co-workers are adequately trained and current in all tasks relevant to System Operators I & II\nShift liaison to management for identifying problems and/or weaknesses in operational procedures \nSupport TMC operations during higher-level incidents, emergencies, snow, storms, and other significant events; gather and report incident management, traffic conditions, and transportation network status to NYSDOT staff\nResponsible for shift continuity, assessments, briefings between shifts, and overall system performance;Administers On-The-Job (OJT) training to new and existing staff as needed;\n\nAttend Management meetings and collaborate with internal stakeholders.\nMaintain scheduling and PTO requests amongst team members.\nDevelop innovative ideas to improve processes and efficiencies of the workflow.\nExercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP’s Code of Conduct and related policies and procedures.\nWho You Are\nRequired Qualifications\nA minimum of a High School diploma or equivalent is required\nA minimum of 3 years experience in a TMC type of facility and/or traffic incident management role with increasing responsibilities\nProficient with various computer/software systems - including MS Office, GIS and web-based information systems\nMust have an aptitude for providing exceptional customer service\nMust possess a valid Driver’s License\nApplicants must be able to pass a background/criminal history check\nProven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies.Applicants must be able to pass a background/criminal history check.\n\nPreferred Qualifications\nIn-depth knowledge of local roadways\nAbility to communicate clearly both verbally and written\nStrong attention to detail\nAbility to professionally interact with co-workers and client staff\nAbility to perform with minimal supervision\nAbility to multi-task and remain calm during high pressure situations\nWSP Benefits: \nWSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.\nExpected Compensation: \nAll Locations: $31/hr - $33.75/hr\nWSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and may offer additional benefits and compensation, depending on circumstances and the type of work being performed not related to an applicant’s sex or other status protected by local, state, and/or federal law.","description_format":"text","description_chars":4804,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Civil & Structural Engineering","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-01T00:32:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 262 · green card filings: 83","filings_12m":262,"filings_prev_12m":252,"green_card_filings_12m":83,"median_offered_wage_usd":108891,"route":null,"cap_exempt":false,"checked_at":"2026-11-15T09:21:55+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":0.9,"age_days":16,"expected_fill_days":43,"reasons":["conf:5","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":false},"html_url":"https://alion.io/job/wsp-system-operator-iii-shift-supervisor-traffic-operations","json_url":"https://alion.io/job/wsp-system-operator-iii-shift-supervisor-traffic-operations.json","meta":{"generated_at":"2026-11-15T20:47:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15374,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1668012},"rest":"https://alion.io/mcp/rest/get_company?id=1668012"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwsp-system-operator-iii-shift-supervisor-traffic-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwsp-system-operator-iii-shift-supervisor-traffic-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwsp-system-operator-iii-shift-supervisor-traffic-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wsp-system-operator-iii-shift-supervisor-traffic-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwsp-system-operator-iii-shift-supervisor-traffic-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3578675}},{"tool":"search_jobs","arguments":{"company":"wsp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3578675},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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