{"id":350190,"url":"https://alion.io/job/wunderkind-customer-success-manager","title":"Customer Success Manager","company":{"id":97084,"name":"Wunderkind","domain":"wunderkind.co","url":"https://alion.io/company/wunderkind-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":72000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-02T14:33:21Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-28T16:50:20Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"About Wunderkind:\n Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue.Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.\nAbout the Role:\nThe Customer Success Manager (CSM) partners with Wunderkind’s largest enterprise clients to drive exceptional outcomes on our Autonomous Marketing Platform. This role is pivotal in executing high-impact campaigns, managing complex projects, and collaborating with stakeholders to ensure seamless tactical execution and measurable results. Success metrics for this role include Gross & Net ARR retention, platform adoption, client performance, and NPS.\nThe CSM will manage a concentrated portfolio of enterprise clients, serving as the expert in platform capabilities and execution. Ideal candidates bring a unique combination of technical proficiency, creativity, and meticulous attention to detail, enabling them to execute data-driven strategies that optimize customer engagement across digital channels. This role is highly technical and requires in-depth training in our proprietary platform. \nThis role is highly technical and requires in-depth training in our proprietary platform. You'll work with some of the world's most prominent consumer brands on technology that materially moves their revenue.\nResponsibilities and Level of Effort (LOE):\nClient Management & Strategic Advisory (40%)\nServe as the primary operational point of contact for enterprise clients, and grow into the advisor they bring problems to before they bring requests.\nBuild real relationships across the client org - practitioners, managers, and the people who sign the renewal.\nSet expectations directly and early on scope, timelines, and trade-offs. When a request sits outside what the partnership covers, say so, explain why, and bring the right commercial path to the account team instead of quietly absorbing it.\nPartner with the account team on renewal and growth conversations, bringing the performance narrative and the strategic case for what's next.\nEnable client stakeholders to get real value out of Wunderkind's UI for analytics and campaign management.\nRun regular check-ins, ideation sessions, and process reviews that clients actually want on their calendar.\nOwn the campaign performance and platform narrative in Executive Business Reviews, in partnership with the Account team.\nCampaign Ideation & Execution (40%)\nLead end-to-end project management of client campaigns from concept to launch, on time and aligned to the client's business goals.\nBring ideas. The best CSMs here propose the campaign the client hadn't thought to ask for.\nCollaborate with Professional Services, Product, and Analytics to deploy campaigns, troubleshoot issues, and implement optimizations.\nProvide an extra layer of QA on campaign builds, integration errors, and program quality. You are the last line of defense before a client sees it.\nMonitor platform performance and client KPIs, surfacing risks and opportunities proactively rather than in the QBR.\nMaintain clear client documentation: performance reports, action plans, and feedback summaries.\nStrategic & Ad-Hoc Initiatives (20%)\nTest new features, pressure-test our roadmap, and give Product honest feedback grounded in what your clients actually need.\nAdvocate internally for your clients so their voice shapes product development and service delivery.\nContribute to how we work: process improvements, playbooks, and the operational fixes that make the whole team faster. If something is inefficient, we want you to name it and help fix it.\nWhat We're Looking For\nClient-obsessed. You like building relationships, you're genuinely curious about your clients' businesses, and you take their outcomes personally.\nFull ownership. You drive to an answer instead of relaying a handoff. When something is stuck, you move it.\nStrategic advisor instinct. You break complex challenges into pragmatic plans and can defend the reasoning to a skeptical stakeholder.\nTechnically strong. You have a real affinity for enterprise platforms and want to master ours.\nData-minded. You can decipher a data set, pull the insight, and turn it into a story that leads somewhere.\nA smart, honest user of AI. We give our team modern AI tooling and expect you to use it - reporting, drafting, analysis, QA, research. We also expect you to review every output, validate it against the source, and own what goes to the client. Judgment, strategy, and the relationship stay yours.\nDirect and unafraid. You raise problems early, say the hard thing kindly, and don't let a client or a colleague be surprised.\nCreative in problem-solving. You develop tailored campaign ideas that fit the client's objectives and improve their customer experience.\nPolished and mature. Personable and credible in enterprise rooms, from the practitioner to the executive.\nQualifications\n3+ years in a client-facing role within Technology, Marketing, Consulting, or Consumer Brand industries.\nHands-on experience in a major ESP is a significant plus - Salesforce Marketing Cloud, Klaviyo, or Braze especially.\nAgency experience is a plus. If you've juggled multiple demanding clients, scoped work, and managed expectations under pressure, that translates directly.\nDemonstrated ability to define project milestones, manage deliverables across teams, and evaluate outcomes.\nPractical experience with marketing technology platforms and consumer brand strategy.\nStrong presentation and data storytelling skills, with the ability to create clear and engaging visuals.\nAnalytical mindset with a proven ability to interpret data and drive performance improvements.\nExcellent organizational skills and the ability to prioritize across multiple projects in a fast-paced environment.\nStrong business acumen and the ability to navigate complex organizations.\nBachelor's degree in Business, Marketing, or a related field.\nTravel\nUp to 20% to attend client meetings and key events as needed\n\nThe base salary range for this role is $72,000-$90,000 + $11,500 Variable. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. 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