{"id":3474978,"url":"https://alion.io/job/wunderkind-technical-account-manager","title":"Technical Account Manager","company":{"id":97084,"name":"Wunderkind","domain":"wunderkind.co","url":"https://alion.io/company/wunderkind-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":115000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Braze","optional":false},{"name":"Rest API","optional":false},{"name":"GDPR","optional":true},{"name":"JavaScript","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-29T18:24:47Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T18:44:35Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About the role\nWunderkind is hiring a Technical Account Manager for the Delivery team in Existing Business. You'll be the post-sale technical expert for our live US and EMEA clients: diagnosing tracking and data issues, auditing performance, and scoping technical asks for the right team. CSMs own the client relationship and renewal; you own the technical answer.\nYou'll work alongside a second Technical Account Manager and partner closely with CSMs, Implementation Managers, Professional Services Engineering and Product. \nWhat you'll do\nInvestigate live issues such as conversion integrity, revenue drops and tracking gaps, and drive them to a root cause and fix.\nDebug the Wunderkind WebSDK within data layers, GTM, Adobe Launch and Shopify using browser dev tools.\nReconcile GA4 and Wunderkind attribution, and run conversion and capture-rate analysis that CSMs can take into renewal conversations.\nRun end-to-end performance audits of client setups and deliver clear recommendations.\nSet up and validate data transfers (SFTP, cloud buckets, APIs), including suppression and subscriber feeds.\nAdvise clients on consent and CMP setup, such as OneTrust, so identity and consent flow correctly into their system of record and Wunderkind tags fire properly.\nScope technical asks and product prerequisites into clear specs for Professional Services Engineering.\nDecide whether an issue is a client fix, an engineering fix or a product request, and route it with the right context.\nShare feature requests and bugs with Product based on patterns you see across accounts.\nBuild playbooks, documentation and AI-assisted tools that make common investigations faster.\nDevelop and exhibit technical subject matter expertise for Wunderkind, including implementation, integrations, architecture, security, compliance, deliverability, and product roadmap, becoming the trusted advisor of our clients' technical stakeholders\nWhat you'll bring\n3+ years in a post-sale technical role at a SaaS or martech company, such as technical account management, solutions engineering, support escalations or implementation.\nHands-on web tracking debugging: browser dev tools, data layers, GTM, Adobe Launch and Shopify.\nWorking knowledge of major ESPs (Klaviyo, Salesforce Marketing Cloud, Braze, Bloomreach, Sailthru) and how signals & API connections work within them.\nComfort with SFTP, cloud buckets, REST APIs and JSON, plus file mapping and validation.\nAttribution and conversion analytics, including why GA4 and a vendor platform report different numbers.\nStrong client-facing writing. You can explain a root cause to a marketer and a fix to an engineer.\nThe ability to manage many accounts at once and keep clients and internal teams updated.\nNice to have\nMobile SDK experience (iOS, Android).\nPrivacy and CMP knowledge, such as OneTrust, GDPR and CCPA.\nLight SQL or scripting (Python, JavaScript).\nExperience building AI-assisted tools or workflows.\nWhat success looks like\nLive issues are diagnosed quickly, with a clear root cause and owner.\nCSMs go into renewals with credible technical answers and audit findings.\nCommon investigations become repeatable through documentation and tooling.\nThe base salary range for this role is $115,000.00 to $140,000.00. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.","description_format":"text","description_chars":3526,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Email Marketing","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-29T18:30:35Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":60,"reasons":["conf:0","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/wunderkind-technical-account-manager","json_url":"https://alion.io/job/wunderkind-technical-account-manager.json","meta":{"generated_at":"2026-11-02T20:56:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29297,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":97084},"rest":"https://alion.io/mcp/rest/get_company?id=97084"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwunderkind-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwunderkind-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwunderkind-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wunderkind-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwunderkind-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3474978}},{"tool":"search_jobs","arguments":{"company":"wunderkind.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3474978},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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