Account Director

Who We Are

VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. In 2026, VML was named Campaign’s Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. 

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. 

For more information, please visit www.vml.com and follow along on LinkedIn  #WeAreVML.

Overall Summary of the role: 

The Account Director leads and manages a team of Account Manager and Account Executives, focusing on the strategic growth and operational excellence of a portfolio of client accounts.

This role is responsible for fostering strong client relationships, ensuring client satisfaction and retention, and driving financial performance within established budgets. The Account Director contributes to the development of client strategies, identifies opportunities for growth, and implements process improvements to enhance service delivery. They also play a key role in mentoring and developing their team, setting performance expectations, and providing guidance on client communication and project management.

Key Responsibilities:

• Business Leadership & Strategy:
  • Contributes to the development of client strategies and identifies opportunities for growth within existing accounts
• Client Relationship Management:
  • Manages relationships with key client contacts. Ensures client satisfaction and retention.
• Team Management & Development:
  • Manages and mentors a team of Account Manager and Account Executives. Provides guidance on client communication, project management, and team development.
• Financial Management:
  • Monitors the financial performance of their client accounts.
• Operational Excellence:
  • Ensures efficient and effective delivery of services to their clients. Identifies and implements process improvements

Desired Skills and Experience:

• Experience:
  • Experience:
    • Minimum 8 years of prior experience.
    • Experience managing client relationships and ensuring client satisfaction.
    • Strong understanding of agency processes and procedures.
    • Experience in developing and implementing client service strategies
  • Skills:
    • Client Relationship Management: Exceptional ability to build and maintain strong client relationships.
    • Communication & Interpersonal: Excellent communication, interpersonal, and problem-solving skills.
    • Financial Acumen: Understanding of financial principles and experience managing budgets and monitoring financial performance.
    • Project Management: Strong project management skills and ability to manage multiple projects simultaneously.
    • Problem-Solving: Ability to identify and resolve client issues effectively.
    • Team Management: Ability to lead and motivate a team of account managers and executives.
    • Process Improvement: Experience identifying and implementing process improvements to enhance efficiency and effectiveness

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

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