{"id":3972736,"url":"https://alion.io/job/wuzzuf-account-manager","title":"Account Manager","company":{"id":57497,"name":"WUZZUF","domain":"wuzzuf.net","url":"https://alion.io/company/wuzzuf","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":["EG"],"hiring_countries_total":1,"salary":{"min":550,"max":650,"currency":"USD","period":"month","gross":true,"usd_annual":7800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T16:39:45Z","employer_posted_date":null,"last_verified_at":"2026-11-09T16:39:45Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"About us:\nWe are a fast-growing SaaS company empowering businesses in the F&B and retail industries with AI-driven solutions. Our products help brands improve customer engagement, operational efficiency, and revenue growth through automation and smart data.\nWe work closely with our clients as partners, not just service providers — and our success is directly tied to theirs.\n\nRole Overview:\nAs an Account Manager, you will own the end-to-end relationship with a portfolio of clients after onboarding. Your mission is simple: ensure every client is successful, satisfied, and growing with Enable Tech.\nThis is not a passive account management role. You are expected to drive adoption, solve problems proactively, and create real value for clients.\nYou will act as the main point of contact, a trusted advisor, and a problem solver, ensuring clients fully leverage our solutions and achieve measurable results.\n\nWhat You’ll Be Responsible For:\nOwning and managing a portfolio of client accounts, ensuring high satisfaction and retention\n\nDriving product adoption and usage by guiding clients on best practices\n\nLeading client onboarding follow-ups and ensuring a smooth transition into active usage\n\nProactively identifying risks, challenges, or dissatisfaction and resolving them before escalation\n\nHandling frustrated or high-priority clients with professionalism and confidence\n\nCoordinating with internal teams (tech, support, product) to deliver solutions quickly and effectively\n\nIdentifying opportunities for upselling or expanding services based on client needs\n\nMaintaining regular communication and check-ins to ensure continuous alignment and success\n\nWhat Success Looks Like in This Role:Clients are actively using the product and seeing clear value\n\nHigh levels of client retention and satisfaction\n\nIssues are handled proactively, not reactively\n\nStrong, trust-based relationships with clients\n\nOpportunities for growth within accounts are identified and acted on\n\nRequirements\nMinimum a years of experience in account management or customer success, preferably within SaaS or technology environments\n\nAbility to manage client relationships end-to-end, ensuring satisfaction, retention, and continuous value delivery\n\nStrong problem-solving skills with a proactive mindset — able to identify and resolve issues before they escalate\n\nExperience in onboarding new clients and driving early adoption and engagement\n\nAbility to manage multiple accounts simultaneously while maintaining strong attention to detail\n\nDemonstrated ability to retain and grow client accounts, not just manage them\n\nAbility to use data and insights to guide decisions, improve client performance, and recommend solutions\n\nFamiliarity with SaaS platforms, CRM tools, and automated systems, with the ability to quickly learn new technologies\n\nExcellent communication skills in Arabic and English, with the ability to simplify complex concepts for non-technical clients\n\nHighly organized and self-managed, with the ability to work effectively in a remote environment\n\nStrong focus on quality, ownership, and accountability in managing client expectations and 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