{"id":3917583,"url":"https://alion.io/job/wuzzuf-application-support-engineer","title":"Application Support Engineer","company":{"id":57497,"name":"WUZZUF","domain":"wuzzuf.net","url":"https://alion.io/company/wuzzuf","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["6th of October City, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppDynamics","optional":false},{"name":"DNS","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-26T11:25:32Z","employer_posted_date":null,"last_verified_at":"2026-10-26T11:25:32Z","board_verified":false,"closed_at":null,"days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"Job Summary\nWe are seeking a highly motivated and detail-oriented Application Support Engineer to join our team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining the health and performance of our business-critical applications. You will act as the first point of contact for application-related issues, ensuring timely diagnosis, resolution, and communication with stakeholders. This role requires a combination of technical expertise, strong problem-solving skills, and excellent communication abilities.\n\nKey Responsibilities\nIncident Management:\nRespond to and resolve application issues within SLA-defined response and resolution times.\n\nInvestigate, troubleshoot, and resolve reported application problems, including performance degradation and unexpected behavior.\n\nEscalate unresolved issues to development, DevOps, or vendor support teams as necessary.\n\nMonitoring and Maintenance:\nProactively monitor application performance and stability using monitoring tools.\n\nPerform regular health checks and implement preventive measures to reduce downtime and recurring issues.\n\nProblem Management:\nConduct root cause analysis (RCA) for critical incidents and work on long-term solutions.\n\nDocument recurring issues and suggest improvements to prevent them.\n\nCollaboration:\nWork closely with developers, database administrators, and infrastructure teams to resolve application-related issues.\n\nCommunicate effectively with stakeholders, providing updates on issue resolution and application statuses.\n\nChange and Release Support:\nSupport application deployments, updates, and configuration changes.\n\nValidate application changes in staging environments before production releases.\n\nKnowledge Management:\nMaintain and update the knowledge base with troubleshooting guides, procedures, and known issues.\n\nRequirements\nRequired Skills and Qualifications\nTechnical Skills:\nStrong knowledge of application troubleshooting and debugging.\n\nProficiency in SQL and database management systems (e.g., SQL Server, MongoDB).\n\nFamiliarity with Linux/UNIX and Windows operating systems.\n\nExperience with monitoring tools like Splunk, AppDynamics, or similar systems.\n\nBasic knowledge of networking concepts (DNS, firewalls, load balancers).\n\nScripting experience (e.g., Shell, Python) is a plus.\n\nSoft Skills:\nExcellent analytical and problem-solving skills.\n\nStrong verbal and written communication skills to interact with both technical and non-technical users.\n\nAbility to prioritize tasks under pressure and manage multiple incidents simultaneously.\n\nCustomer-focused mindset with a commitment to delivering high-quality support.\n\nPreferred Qualifications\nBachelor’s degree in Computer Science, Information Technology, or related field.\n\n2+ years of experience in application support or a similar role.\n\nExperience working with IT Service Management (ITSM) tools like ServiceNow or Jira.\n\nFamiliarity with APIs, microservices, and application integrations.\n\nExperience in cloud environments (e.g., Azure, AWS) is a plus.\n\nITIL certification or experience in ITIL-based processes is advantageous.\n\nStrong knowledge of application troubleshooting and debugging.\n\nProficiency in SQL and database management systems (e.g., SQL Server, MongoDB).\n\nFamiliarity with Linux/UNIX and Windows operating systems.\n\nExperience with monitoring tools like Splunk, AppDynamics, or similar systems.\n\nBasic knowledge of networking concepts (DNS, firewalls, load balancers).\n\nScripting experience (e.g., Shell, Python) is a plus.","description_format":"text","description_chars":3539,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-07T13:43:20Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long 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