{"id":3946847,"url":"https://alion.io/job/wuzzuf-customer-service-specialist","title":"Customer Service Specialist","company":{"id":57497,"name":"WUZZUF","domain":"wuzzuf.net","url":"https://alion.io/company/wuzzuf","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["10th of Ramadan City, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft 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requirements are clearly communicated to relevant departments.\n\nFollow up on customer orders with Sales, Planning, Production, Quality, Warehouse, and Logistics to ensure timely delivery.\n\nIdentify and resolve missing information, discrepancies, delays, or other issues that may affect customer satisfaction.\n\nHandle and follow up on customer complaints, ensuring proper investigation, corrective actions, documentation, and closure.\n\nCoordinate customer returns, including quantities, root causes, status, and disposal/scrap processes.\n\nMonitor customer stock levels at the warehouse and identify potential service or supply risks.\n\nConduct customer visits when required to understand customer needs and strengthen relationships.\n\nMaintain accurate customer, order, complaint, return, and system records.\n\nPrepare regular reports on customer service performance, orders, complaints, returns, stock status, and service levels.\n\nSupport and guide the Customer Service team to ensure effective performance and compliance with company procedures, quality standards, and customer requirements.\n\nRequirements\n\nBachelor’s degree in Business Administration, Commerce, or a related field.\n\nStrong communication, coordination, follow-up, and problem-solving skills.\n\nGood knowledge of customer order processing.\n\nAbility to manage multiple orders, customers, and priorities effectively.\n\nGood command of English.\n\nGood knowledge of Microsoft Office.","description_format":"text","description_chars":2125,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-11-08T21:39:30Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long 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