{"id":4318513,"url":"https://alion.io/job/wuzzuf-customer-success-specialist","title":"Customer Success Specialist","company":{"id":57497,"name":"WUZZUF","domain":"wuzzuf.net","url":"https://alion.io/company/wuzzuf","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":true,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":["EG"],"hiring_countries_total":1,"salary":{"min":550,"max":650,"currency":"USD","period":"month","gross":true,"usd_annual":7800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-14T17:39:50Z","employer_posted_date":null,"last_verified_at":"2026-11-14T17:39:50Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"We’re looking for driven and detail-oriented candidates to join our Customer Success team – a role that goes far beyond basic support.\nAs a Customer Success Specialist, you’ll play a key part in making sure our clients not only get started smoothly but also stay happy, engaged, and growing with us.\n\nYou’ll also be working with an authentic and efficient environment that encourages you to grow, learn, and evolve. You’ll learn directly from an experienced team that’s always there to support and guide you.\nRequirements\nKey Responsibilities:\nHandling Account Creation & Setup and Client Support.\n\nManaging technical & feature requests on behalf of clients.\n\nMonitoring usage, behaviors, and product fit; Ensuring no conversation is left unattended and keeping updated client logs.\n\nCreating testing checklists and technical request logs.\n\nFollowing up, answering inquiries, and maintaining strong relationships with client staff\n\nMonitoring our services usage for invoicing accuracy.\n\nStaying in sync with the latest product updates and implementing them properly.\n\nJob Requirements:\nFluent in Arabic and English (spoken & written)\n\nTech-savviness and ability to easily learn and understand new softwares and tools.\n\nBasic data analysis skills to understand trends and performance\n\nFlexibility to work in non-fixed shifts (9-hour shifts, 5 days a week) in a work-from-home set up.\n\nStable internet connection and a properly working laptop/PC are a MUST.\n\nGraduates only, without other work commitments","description_format":"text","description_chars":1503,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-14T17:39:50Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["seen:0","agency","win:early","comp:brand"],"computed_at":"2026-11-15T03:14:58Z"},"pay":{"stated_usd_annual":7800,"is_top_pay":false},"html_url":"https://alion.io/job/wuzzuf-customer-success-specialist","json_url":"https://alion.io/job/wuzzuf-customer-success-specialist.json","meta":{"generated_at":"2026-11-15T03:14:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6055,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57497},"rest":"https://alion.io/mcp/rest/get_company?id=57497"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwuzzuf-customer-success-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwuzzuf-customer-success-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwuzzuf-customer-success-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wuzzuf-customer-success-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwuzzuf-customer-success-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4318513}},{"tool":"search_jobs","arguments":{"company":"wuzzuf.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4318513},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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