{"id":2632738,"url":"https://alion.io/job/wvi-senior-it-officer","title":"Senior IT Officer","company":{"id":1767382,"name":"WVI","domain":"wvi.org","url":"https://alion.io/company/wvi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amman, Jordan"],"countries":["JO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":109000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-09T00:00:00Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"With 75 years of experience our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds even in the most dangerous places inspired by our Christian faith.\n\nCome join our 33000 staff working in nearly 100 countries and share the joy of transforming vulnerable childrens life stories!\n\nKey Responsibilities:\nJOB PURPOSE\n\nThe Senior IT Officer role is responsible for supporting and maintaining IT processes and standards within WVSR. He/she has the responsibility for activities that contribute to executing creating and implementing an IT vision and strategy aligned with the WVI strategic business plan. They oversee the development of corporate standards technology architecture technology evaluation and transfer. They manage small teams of people responsible for developing and delivering IT solutions for the business and customers.\nSenior IT Officer is also responsible for analysing trends in technology assessing the impact of emerging technologies on the business providing solutions to address technology and managing IT resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. He/she is also responsible for participating and the development of an IT governance framework that defines the working relationships and sharing of IT components among groups within the organization.\nTo be successful individuals must possess a combination of business technical skills and competencies. This requires an understanding of clients business needs processes and functions. He/she also need a solid knowledge of IT infrastructure architecture applications development and support networks and computer addition individuals working in this job family must have excellent communication skills and the ability to influence others and provide timely solutions.\n\nMAJOR RESPONSIBILITES\nOVERSIGHT:\nProvides input into the IT operating plan and communicates the plan to relevant stakeholders\nIs familiar with the IT strategy that has been developed to enable the WVSR strategy\nProvides IT input to NO leadership team\n\nSTAKEHOLDER ENGAGEMENT:\nManages key stakeholder relationships\nHelps identify and document customer requirements for taking through the demand management process\nAssists with measuring and reporting on customer satisfaction\n\nSTANDARDS AND POLICIES:\nAdheres to standards policies and processes\n\nIT OPERATIONS:\nResponsible for the delivery of IT services in the Response according to service level expectations\nResponsible for ensuring service management processes are understood and followed\nResponsible for managing the IT asset inventory\n\nCUSTOMER SERVICE:\nResponsible for service desk queue management\nResponsible for the provision of customer support\nProvides support for global and local applications according to existing processes and SLA\nAssists in managing customer expectations throughout the service life cycle\n\nBUDGET:\nAssists in the development of the IT budget \n\nVENDOR MANAGEMENT:\nIdentifies contract performance problems and communicates them to the relevant contract manager or SCM\n\nTEAM ADMINISTRATION:\nPromotes the development of IT staff in the Field\nMeets regularly with team to gather work statuses.\nDiscusses work progress and obstacles.\nProvides advice guidance encouragement and feedback.\nEnsures work information ideas and technology flow freely across teams.\nProvides input into development of measurable individual and team objectives that are aligned with business and organizational goals.\nAssists in the identification of the roles skills and knowledge required to achieve goals.\n\nTRAINING:\nTrains co-workers on new or existing functionality or services.\nIdentifies customer training needs based on common problems.\nHelp Improve the overall digital literacy and dexterity of colleagues.\n\nGOVERNANCE:\nMay provide input into demand management process and executes on plan.\nPrepare all necessary documentation for the office and keep WVSR Stakeholders aware of the IT\n\nKNOWLEDGE/QUALIFICATIONS FOR THE ROLE\n\nRequired Professional Experience\nTypically requires 1-3 years of relevant technical and business work experience or equivalent work experience in IT Customer Support positions Willingness and ability to travel as necessary.\n\nRequired Education training license registration and certification\n\n1. Bachelors Degree in Computer Science Information Systems or other related field\nOr IT Industry Certifications (Microsoft Cisco Linux Networking etc)\nOr equivalent work experience.\n2. Demonstrated knowledge of hardware and software products and problem solving / diagnostic skills.\n\nPreferred Knowledge and Qualifications\nAbility to work under pressure and on multiple tasks as well as well developed ability in problem solving Excellent organizational skills and ability to prioritize Ability to perform well individually and as team member\n\nTravel and/or Work Environment Requirement\nThe position requires ability and willingness to travel when needed\nLanguage Requirements\nFluent in verbal and written English and local language.\n\nApplicant Types Accepted:\nLocal Applicants Only\nRequired Experience:\nSenior IC","description_format":"text","description_chars":5342,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-15T16:33:40Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.646,"p_room":0.45,"age_days":10,"expected_fill_days":6,"reasons":["seen:10","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/wvi-senior-it-officer","json_url":"https://alion.io/job/wvi-senior-it-officer.json","meta":{"generated_at":"2026-10-19T11:34:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767382},"rest":"https://alion.io/mcp/rest/get_company?id=1767382"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwvi-senior-it-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwvi-senior-it-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwvi-senior-it-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wvi-senior-it-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwvi-senior-it-officer"}]}