{"id":1362474,"url":"https://alion.io/job/wvtourism-supervisor-ii","title":"Supervisor II","company":{"id":1787544,"name":"wvtourism","domain":"wvtourism.com","url":"https://alion.io/company/wvtourism","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"C","score":58,"open_postings":34,"ghost_share":0.706,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sulphur Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1812},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Supervision","optional":false}],"status":"live","first_seen_at":"2026-05-27T00:00:00Z","employer_posted_date":"2026-05-27","last_verified_at":"2026-09-30T10:03:51Z","board_verified":true,"closed_at":null,"days_open":127,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":126},"description":"Position: Supervisor 2 Department: Food and Beverage Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)Support manager in daily operations of dining outlet through developing a high energy, guest service focused team through leading employees in customer service and managing resources\nMonitor guest service and dining experience and take action to ensure service goals and satisfaction levels are attained\nSupport and demonstrate dining room standards, ensuring that guest service is always in the forefront of the restaurant and implementing plans to improve service levels with measurable goals and benchmarks\nCollaborate with chef to improve food expediting process for any meal period (breakfast lunch and dinner)\nMaintain a strong presence by visiting every table at least once during the experience\nMonitor and continue opening and closing duties\nLeadership: o Communicate necessary information to staff, peers and superiors with energy and enthusiasm including running energetic, informative daily lineups o Build morale and spirit o Promote teamwork o Train and develop new hires o Engage and coach employees in job performance o Ensure safety standards and goals are practiced and attained o Ensure company policies and work rules are followed Secondary\nResponsibilities:\nEnsure impeccable facility standards are maintained Normal Working Hours: (Shift, days)\nHours vary based on business demands and can average 8-12 hrs per day\nIncludes weekends, holidays, overtime and split shifts In order to be successful in this position, the ideal candidate must meet the following criteria in addition to the Ten Essential Attributes for All Employees. The selected candidate must be able to uphold the Greenbrier’s Vision as well as demonstrate the 12 Greenbrier values of Safety, Honesty, Excellence, Respect, Empowerment, Pride, Teamwork, Loyalty, Commitment, Cleanliness, Responsibility and Fairness. Past\nWork Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)\nFood service or lead host experience preferred\nSupervisory experience in hospitality industry Educational Requirements: (Degree/Certification, highest required/preferred, field of study)\nHigh School Diploma or G.E.D. required\nCollege or related degree preferred Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)\nClear, concise written and verbal communication skills\nExcellent listening and comprehension ability\nUnderstanding group dynamics and communicating effectively based on dynamics\nAbility to anticipate guest needs and respond accordingly Technical\nRequirements:\nAbility to effectively use point of sale, payroll and reservations software\nTo be aware of Forbes 5-star and 5 diamond rating criteria and their evolution\nWine knowledge, service and presentation\nMust obtain WV Food Handler’s Card\nComputer literacy to include Microsoft Word, Excel, and Outlook Required Supervision: (Reports to, Supervision provided, number of people to supervise)\nReports to Restaurant Manager\nSupervise staff of 50+ Other\nRequirements:\nConsistent demonstration and modeling of the Ten Essential Attributes\nAbility to remain and appear calm under stressful conditions\nExcellent follow-up required\nAbility to multi-task\nDetail oriented\nTime Management and organization\nUnderstanding of diversity\nKnowledgeable about industry trends and stays abreast of industry trends\n• Understand collective bargaining agreement and works in partnership with the union *Requirements are subject to change","description_format":"text","description_chars":3609,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Food & Beverages","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-28T00:19:15Z"}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.173,"p_room":0.28,"age_days":126,"expected_fill_days":17,"reasons":["conf:14","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wvtourism-supervisor-ii","json_url":"https://alion.io/job/wvtourism-supervisor-ii.json","meta":{"generated_at":"2026-10-01T04:35:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3978,"day_limit":5000,"remaining_today":1022,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}