{"id":1629922,"url":"https://alion.io/job/wwex-technical-support-specialist","title":"Technical Support Specialist","company":{"id":2335903,"name":"Worldwide Express","domain":"wwex.com","url":"https://alion.io/company/wwex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-11T06:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-02T10:25:02Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"PURPOSE\n• This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others. \nESSENTIAL DUTIES & RESPONSIBILITIES \n• Understand and support the company’s proprietary systems and other third-party systems to provide guidance include, but not limited to: o WEXNETo SpeedShipo UPS.como WorldShipo ShipRush • Provide first line technical support via phone, e-mail and/or a desktop support application. • Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.• Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc. • Troubleshoot basic hardware issues.• Test bug fixes and enhancements.• Redirect or escalate problems as appropriate.• Respond to inquiries in a timely manner, adhering to procedure and protocol. \nREQUIRED KNOWLEDGE/SKILLS/ABILITIES• MS Office to include Excel, Word, Outlook.• Computer hardware and software. • Adaptable. • Attention to detail. • Good communication skills, both verbal and written. • Excellent collaboration skills. • Time management skills. • Ability to prioritize. \nQUALIFICATIONS:• Bachelor’s degree. • 0 – 2 years of relevant experience. \nPHYSICAL DEMANDS & WORK ENVIRONMENTWork Environment: Job is typically performed in a general office environment. \nPhysical RequirementsNP Not PresentO Occasional (Up to 25% of time)F Frequent (26%-74% of time)C Constant (75% or more of time)","description_format":"text","description_chars":1644,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:18:15Z"}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.692,"p_room":0.55,"age_days":20,"expected_fill_days":20,"reasons":["conf:8","win:tail","comp:junior"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wwex-technical-support-specialist","json_url":"https://alion.io/job/wwex-technical-support-specialist.json","meta":{"generated_at":"2026-10-03T03:56:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3927,"day_limit":5000,"remaining_today":1073,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}