{"id":2391651,"url":"https://alion.io/job/wyandotmemorial-it-support-technician","title":"IT Support Technician","company":{"id":4417727,"name":"Wyandot Memorial Hospital","domain":"wyandotmemorial.org","url":"https://alion.io/company/wyandotmemorial","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":140000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-14T00:00:00Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-11-12T02:22:13Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":90},"description":"Join our team at Wyandot Memorial Hospital, where you’ll find a supportive, community-focused environment, excellent benefits, and the opportunity to make a real difference in the lives of our patients. Be part of a dedicated team that values teamwork, professional growth, and a strong commitment to compassionate, high-quality care.\nThis is an on-site position. The selected candidate must be able to regularly work in person at our facility.\nThe IT Support Technician position is part of the Information Technology Department and is a full-time role working 80 hours per two-week pay period. The primary schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with participation in an on-call rotation shared with other IT staff members. Holiday coverage is included as part of the on-call rotation.\nThis position is responsible for providing technical support to all hospital departments and users while assisting with the setup, maintenance, and troubleshooting of the hospital’s computer systems, network, and devices. Working under the direction of the Network Administrator, this role ensures reliable performance and availability of hospital technology systems that support daily operations and patient care.\nKEY RESPONSIBILITIES:\nProvide on-site and remote support for desktops, laptops, printers, and other peripherals.\nDiagnose and resolve hardware, software, and network issues for end users.\nAssist with user account setup, password resets, and access permissions.\nInstall, configure, and update operating systems and applications.\nMaintain antivirus protection, system security, and data backup procedures.\nEducate staff on cybersecurity awareness and IT best practices.\nSupport meeting and conference room technology such as projectors and video conferencing systems.\nMaintain accurate records, documentation, and inventory of IT equipment.\nCollaborate with IT team members and leadership to support system improvements and technology initiatives.\nParticipate in on-call rotation and provide after-hours support as needed.\nQUALIFICATIONS:\nAssociate Degree in Computer Science or an equivalent combination of education and work experience.\nPrior experience in IT support or a related technical role required.\nKnowledge of computer hardware, software, networking, and troubleshooting.\nExperience with LAN, HIS, and web operations preferred.\nStrong communication and customer service skills with the ability to assist non-technical users.\nExcellent organizational and time management skills with attention to detail.\nHealthcare IT experience preferred.","description_format":"text","description_chars":2568,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health 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