{"id":1953708,"url":"https://alion.io/job/x-pressfeeders-senior-it-support-engineer","title":"Senior IT Support Engineer","company":{"id":2239446,"name":"X-Press Feeders","domain":"x-pressfeeders.com","url":"https://alion.io/company/x-pressfeeders","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4500,"max":6000,"currency":"SGD","period":"month","gross":true,"usd_annual":56232},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"MS SQL","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-06T00:00:00Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"Role Summary: As the first point of contact for users for any IT issues, the IT service desk has a big impact on customer experience and how businesses are viewed by customers. As a result, it’s important that their IT service desk is effective, efficient, and always improving. This position is a member of the IT service desk team providing 24x7x365 technical support to all our global offices and affiliates.\nReports to: Senior Manager, Infrastructure\nRoles and Responsibilities:\nManage daily operations of the IT service desk, supervising the service desk team, representing the team to other stakeholders, and helping to ensure that the IT service desk is constantly\ndeveloping and improving.\nAnalyses performance of IT service desk activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and to prevent future problems.\nProvide onsite or remote user support for laptops, corporate mobile phones, business applications, and other devices (e.g., multi-Function printer/copier) in the offices.\nProactively monitor IT infrastructure performance and suggest improvement plan.\nPerform system administration duties in Hybrid cloud environment; Microsoft Windows server, Microsoft Azure Cloud and Microsoft SQL.\nMonitor and ensure optimal system performance for potential bottlenecks, identify possible solutions, and ensure system’s availability and reliability in Production environment.\nPerform system patching and ensuring that systems are safe and secure against cybersecurity threats.\nPerform data management and backup duties for both cloud systems and applications.\nAssist with Vulnerability Assessment & Penetration Test (VAPT) and IT audit exercise with security team members and external vendors.\nInvolve in the planning and execution of annual IT DR drills.\nProvide escalation support per request from various sources; investigate and troubleshoot issues.\nManage vendors and assist with IT procurement.\nResponsible for asset management and assist with accurate IT inventory tracking.\nResponsible for monitoring tickets in the IT Service Desk system and ensure compliance to SLA.\nConduct ad-hoc training to end users and junior IT support engineers.\nAble to do 24x7 standby on rotation basis and provide after-business hours support for urgent escalation from Singapore or regional offices.\nRequirements:\nDiploma or Bachelor in IT/Computing.\nMinimum 5 years’ experience in IT industry; proven work experience as a technical support\nengineer and demonstrated progressive experience in the supervision of an IT support team.\nStrong technical skills in Microsoft 365 suite of products, Microsoft Azure Cloud, Networking and Unified communications/collaboration.\nFamiliar with IT service desk system such as FreshService, ServiceNOW.\nMicrosoft 365 Administrator, MCSA/MCSE, CCNA, ITIL v4 Foundation certification will have an added advantage.\nHands-on and strong desktop troubleshooting skills with some level of knowledge on supporting\nserver, cloud, SaaS, network, and security devices.\nProven track record of developing and providing Service Level Agreements and IT service desk\ndeliverables.\nHelpful, team player, result oriented with pleasant deposition.\nStrong communication skills, including the ability to be influential and persuasive with stakeholders and c-suites.\nAble to multi-task, work under pressure with can-do attitude.\nSolid relationship management and performance management skills.\nSkills\nService Desk Management, Service Level Agreement Management, ITIL v3 Foundations Certified, System Security, System Availability, Remote User Support, Technical Skills, IT Infrastructure Management, Problem Solving, Business Applications, security equipment, Providing Great Service, Hybrid 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open","p_open":0.85,"p_active":0.803,"p_room":0.9,"age_days":15,"expected_fill_days":27,"reasons":["seen:15","velocity","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":56232,"is_top_pay":false},"html_url":"https://alion.io/job/x-pressfeeders-senior-it-support-engineer","json_url":"https://alion.io/job/x-pressfeeders-senior-it-support-engineer.json","meta":{"generated_at":"2026-10-21T09:41:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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