{"id":2769148,"url":"https://alion.io/job/xactly-corporation-it-support-specialist","title":"IT Support Specialist","company":{"id":1761954,"name":"Xactly Corporation","domain":"xactlycorp.com","url":"https://alion.io/company/xactlycorp","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Okta","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T02:19:25Z","employer_posted_date":null,"last_verified_at":"2026-10-13T02:19:25Z","board_verified":false,"closed_at":null,"days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"Job Description\n\nABOUT XACTLY\n\nXactly is the global leader in AI-driven Sales Performance Orchestration. We help enterprise organizations align revenue strategy with execution — connecting planning, incentives, and performance in one Intelligent Revenue Platform. Trusted by industry leading companies worldwide, Xactly empowers sales teams to perform at their peak.\n\nTHE OPPORTUNITY – IT Support Specialist\n\nIn this role, you will be part of a high-performing team that shapes the future of Global IT Infrastructure and Support Operations. You will collaborate across teams, solve complex challenges, and contribute to delivering high-impact outcomes for internal stakeholders and our global user community, providing critical on-site support for the Bangalore office.\n\nWhat You'll Do\n\nDeliver end-to-end helpdesk and desktop support across macOS, iOS, and Windows environments, including hardware/software troubleshooting, printer maintenance, and Zoom Room conference setups.\nProvision, configure, and maintain IT infrastructure, cloud applications (Google Workspace, Box, Zoom, Okta, Atlassian), and virtual/physical Linux servers.\nManage identity access (SSO), user account provisioning/deprovisioning, and administrative security workflows behind the enterprise firewall.\nOversee asset lifecycle management, surplus inventory forecasting, IT procurement, vendor coordination, and helpdesk ticket resolutions.\nSupport network operations (LAN/WAN, Wireless, Firewalls), server patching, vulnerability management, and virtual machine backup/recovery processes.\n\nWhat You'll Bring\n\nMust-Have Skills\n\nBE degree in Information Technology or equivalent field.\n2+ years of desktop support experience supporting MacOS, Windows, iOS, MS Office, VPN, and remote access technologies.\nProven experience managing IT helpdesk ticketing systems, asset management workflows, and IT vendor coordination.\nDemonstrated working knowledge of enterprise cloud and identity tools (Okta, Google Apps, Box, Zoom, Atlassian).\nFoundational understanding of network administration (LAN/WAN, Wireless, Firewalls) and Linux server maintenance.\n\nGood-to-Have Skills\n\nExperience with Mobile Device Management (MDM) platforms, such as Jamf.\nFamiliarity with virtual machine (VM) backup, recovery, and security vulnerability tools.\nTechnical certifications in network administration, security, or system administration.\n\nWHY XACTLY\n\nBenefits And Perks\n\nPaid Time Off (PTO)\nComprehensive Health and Accidental Insurance Coverage\nTuition Reimbursement\nXactlyFit Gym/Fitness Program Reimbursement\nFree snacks onsite (if you work in office)\nGenerous Employee Referral Program\nFree Parking and Subsidized Bus Pass (a go-green initiative!)\nWellness program\n\nOUR VISION: To power the revenue engine of the companies changing the world.\n\nOUR CORE VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we're committed to upholding them by delivering the best we can to our customers.\n\nXactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.\n\nWe do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us","description_format":"text","description_chars":3705,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Accidental insurance","Dental insurance","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-10-17T03:17:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4 · green card filings: 2","filings_12m":4,"filings_prev_12m":6,"green_card_filings_12m":2,"median_offered_wage_usd":153333,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.808,"p_room":0.75,"age_days":19,"expected_fill_days":27,"reasons":["seen:19","win:late","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/xactly-corporation-it-support-specialist","json_url":"https://alion.io/job/xactly-corporation-it-support-specialist.json","meta":{"generated_at":"2026-11-01T22:13:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33961,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761954},"rest":"https://alion.io/mcp/rest/get_company?id=1761954"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxactly-corporation-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxactly-corporation-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxactly-corporation-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xactly-corporation-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxactly-corporation-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2769148}},{"tool":"search_jobs","arguments":{"company":"xactlycorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2769148},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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