{"id":778629,"url":"https://alion.io/job/xage-sr-engineer","title":"Sr. Engineer","company":{"id":688583,"name":"Xage","domain":"xage.com","url":"https://alion.io/company/xage","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":["MY"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"C++","optional":false},{"name":"Docker","optional":false},{"name":"IAM","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Ansible","optional":true}],"status":"live","first_seen_at":"2024-08-16T02:57:41Z","employer_posted_date":"2024-08-16","last_verified_at":"2026-10-31T21:53:45Z","board_verified":true,"closed_at":null,"days_open":806,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":806},"description":"The Role & The Candidate Profile\nXage is looking for a Technical Customer Success Manager with in-depth knowledge of Industrial Control System, Industrial networking, Identity and Access Management, Privilege Access, and experience of working in large projects. The successful candidate will have a strong background in developing cybersecurity solutions and services, with a focus on ICS environments, network security design, IAM/PAM, and deployment, as well as expertise in cybersecurity standards and frameworks. The responsibility of this role is to provide our customers with technical expertise and professional services to make sure they are meeting their objectives.\nStrong technical presentation, communication and influencing skills are required to collaborate with clients, market leaders, geography leaders, and security sales representatives to motivate current and emerging services. In this role you are responsible for delivering client value through quality deliverables of Xage’s cybersecurity services portfolio.\nResponsibilities\nAct as a subject matter expert and trusted advisor to clients, assessing, implementing, and delivering customized integrations and workflows based on knowledge of the industry, ICS best practices, project requirements, and the client's business objectives. \nBe the first line of defense in solving customer support requests and coordinating and prioritizing timely resolutions with engineering teams.\nProvide training and coaching to customers on how to establish and manage their Xage Security solutions deployment. \nDevelop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.\nStay customer-obsessed & represent the customer internally in influencing product roadmap and improvements.\nWork with customers and internal stakeholders to define technical solutions that meet customer use cases and requirements using a combination of internal and in some cases 3rd party software/hardware/tools.\nCollaborate with sales teams to establish strong client relationships with key accounts, particularly within the federal sector, by demonstrating technical expertise and a deep understanding of client needs to help progress organic growth.\nIdentity gaps in product functionality and flexibility and proactively work with product management and engineering organizations to address these gaps using a combination of internal R&D and technology/product partnerships.\nRequired Technical and Professional Expertise\nDegree in Computer Science or Engineering\n3+ years of experience in developing cybersecurity solutions and services, with a focus on IAM/PAM, ICS environments, and network security.\n3+ years with Industrial Control Systems (technologies and/or environments. Examples include SCADA, DCS, RTUs, IACS, PLCs, HMIs, Engineering Workstations, Historians, etc.)\n3+ years in design and deployment of network security solutions and controls in industrial networks, (i.e., network zoning, segmentation, and isolation designs and implementation)\nLinux system administration & troubleshooting experience.\nHighly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution.\nComfortable with one high-level programming language.\nProficient in Shell/Bash/Python/C++Knowledge of virtual machines, network virtualization, and containerization technologies (Docker)\nCustomer focus, understand customer needs and not only what customers say. People skills to gain customers respect and compassion. \nAdditional Requirements\nExperience working directly in an industrial environment is a plus.\nExperience working with automation platform, such as Ansible.\nSelf-motivated and results focused; ability to strengthen the team and its mission.\nAbility to travel based on the needs of the business. Up to 30%.\nComfortable in teaching and coaching technical subjects.","description_format":"text","description_chars":3966,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Information Security","IoT Security"],"lifecycle":[{"event":"open","at":"2026-09-11T23:56:32Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.204,"p_room":0.28,"age_days":806,"expected_fill_days":35,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/xage-sr-engineer","json_url":"https://alion.io/job/xage-sr-engineer.json","meta":{"generated_at":"2026-10-31T22:46:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35519,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688583},"rest":"https://alion.io/mcp/rest/get_company?id=688583"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxage-sr-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxage-sr-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxage-sr-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xage-sr-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxage-sr-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":778629}},{"tool":"search_jobs","arguments":{"company":"xage.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":778629},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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