{"id":197237,"url":"https://alion.io/job/xai-hardware-failure-analysis-engineer","title":"Hardware Failure Analysis Engineer - Memphis","company":{"id":28,"name":"xAI","domain":"x.ai","url":"https://alion.io/company/xai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":101,"ghost_share":0,"stale_share":0.614,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Hardware","role_family":"Hardware","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Memphis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":135000,"max_usd":263000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":501},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"CAPA","optional":false},{"name":"Java","optional":false},{"name":"Python","optional":false},{"name":"Rust","optional":false}],"status":"live","first_seen_at":"2026-09-03T13:33:55Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T19:54:31Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":47},"description":"SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.\nSpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.\nABOUT THE ROLE:\nDetermine true root cause of fleet hardware failures - component and system level - and drive fixes through vendors to the manufacturer. Turn \"swap it again\" into \"vendor redesign / firmware fix / manufacturing escape found.\"\nRESPONSIBILITIES:\nOwn named failure classes across GPU trays/baseboards, NIC/DPU, motherboard/PCIe switch, memory, power, thermal, cables/connectors, and rack-scale patterns.\nRun recurrence analysis and fleet-wide defect clustering; detect systemic patterns before they become fleet-scale loss.\nBuild vendor technical escalation packages with evidence quality that forces action; partner with OEM/ODM/component manufacturers on firmware, bring-up, and manufacturing escapes through committed CAPA.\nFeed findings into RMA policy, spare strategy, and \"do not reseat forever\" stop-rules.\nWork the FA intake queue on rotation; keep queue age within SLA\nBASIC QUALIFICATIONS:\nBachelor's degree in Systems Engineering, Electrical Engineering, Computer Science, or a related field (or equivalent experience).\n2+ years of experience in hardware reliability engineering, preferably in high-performance computing or data center environments.\nProven expertise in firmware analysis, hardware specifications review, and release validation.\nStrong experience with RMA processes, including filing claims, vendor negotiations, and pushing for resolutions outside standard protocols.\nDemonstrated ability to diagnose and prove complex hardware failures, including grey or intermittent issues, using tools, logic analyzers, or diagnostic software.\nFamiliarity with data center hardware components (e.g., servers, GPUs, networking equipment) and emerging technologies.\nProficiency in scripting (Python, Bash) for automation and analysis, plus general experience in at least one systems language (C, C++, Java, Rust, or similar). Not required to be expert in all of them.\nExcellent problem-solving skills with a data-driven approach to reliability engineering.\nAbility to work collaboratively with cross-functional teams, including operations technicians.\nPREFERRED SKILLS AND EXPERIENCE:\nExperience in AI/ML infrastructure or supercomputing environments.\nKnowledge of vendor ecosystems (e.g., NVIDIA, Dell, HP, Supermicro) and supply chain management.\nCertifications in hardware engineering or reliability (e.g., CRE, CompTIA Server+).\nPrior work in a fast-paced startup or tech company like SpaceXSI.\nSpaceXSI is an equal opportunity employer. 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