{"id":78527,"url":"https://alion.io/job/xai-technical-account-manager","title":"Technical Account Manager","company":{"id":28,"name":"xAI","domain":"x.ai","url":"https://alion.io/company/xai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":100,"ghost_share":0,"stale_share":0.47,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States","Los Angeles, United States","Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":213000,"max_usd":419000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":914},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"InfiniBand","optional":true},{"name":"Linux","optional":true},{"name":"NCCL","optional":true},{"name":"NVLink","optional":true}],"status":"live","first_seen_at":"2026-07-20T18:59:58Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-16T11:20:56Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":87},"description":"SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. \nSpaceXSI is building Super Intelligence to understand the universe and help expand humanity’s knowledge and capabilities. We work across the full Super Intelligence stack: compute (Colossus supercomputers), models (Grok), and applications (Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X). We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.\nABOUT THE ROLE:\nSpaceXSI was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceXSI is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.\nOur terrestrial compute infrastructure team delivers high-performance GPU/CPU clusters and related systems to support demanding customer workloads. We are looking for a Technical Account Manager (TAM) / Solutions Architect (Technical Lead) to own the technical success of these deployments. In this role, you will lead technical implementation, integration, and optimization across all customer accounts, ensuring reliable, high-performance compute environments from initial provisioning through steady-state operations.\nThis role is part of a high-velocity team with extremely high expectations. You will apply deep technical expertise to drive customer outcomes in a fast-paced, autonomously driven, and demanding atmosphere.\nRESPONSIBILITIES:\nApply expertise to large-scale compute system development, including design validation, integration, performance tuning, and optimization.\nAct as the primary technical point of contact for compute infrastructure definition, requirements, and delivery across all customer accounts.\nLead technical implementation, integration testing, provisioning, and go-live activities for GPU/CPU clusters and supporting infrastructure.\nProvide deep expertise on compute-specific elements including GPUs/CPUs, high-performance networking, data center connectivity, and related systems.\nHandle technical escalations, root-cause analysis, troubleshooting, and drive resolution to ensure SOW and SLA compliance.\nRepresent compute systems in cross-functional trades, risk discussions, and issue resolution with internal teams, management, and customers.\nInterface with Hardware, Network, Facilities, Cloud Compute, SRE, and Program Management teams to ensure successful end-to-end delivery.\nParticipate in verification testing, performance characterization, reliability assessments, and continuous optimization.\nSupport expansion planning, capacity scaling, and new use cases across customer accounts.\nEnsure on-time deliverables, proactive risk mitigation, and overall mission success for all customers.\nBASIC QUALIFICATIONS:\nBachelor’s degree in computer science, Electrical Engineering, Computer Engineering, or a related technical discipline.\n7+ years of hands-on professional experience in large-scale compute, data center, or hyperscale infrastructure environments.\nExperience leading technical implementations involving GPUs/CPUs and high-performance systems\nPREFERRED SKILLS AND EXPERIENCE:\nMaster’s degree or higher in a STEM discipline.\nPrior experience as a Technical Account Manager, Solutions Architect, or equivalent supporting enterprise or hyperscale compute deployments.\nDeep knowledge of InfiniBand, RoCE, NVIDIA networking technologies (NCCL, NVLink, GPU Direct RDMA), and large GPU cluster architectures.\nExperience with AI/ML training and inference infrastructure at scale.\nStrong background in performance tuning, security/compliance implementation, and hybrid/cloud integration.\nDemonstrated ability to assess risk and make decisions with incomplete data in a fast-paced environment.\nExcellent written and verbal communication skills with the ability to interface effectively with customers and internal stakeholders.\nHands-on experience with Linux environments, orchestration tools, and infrastructure monitoring.\nADDITIONAL REQUIREMENTS:\nAbility to work extended hours and weekends as needed during critical implementation, testing, and incident response periods.\nWillingness to travel (up to 25%) to data center sites and customer locations.\nMust be comfortable operating with extreme ownership in a demanding, high-expectation environment.\nThis role offers the opportunity to drive cutting-edge terrestrial compute infrastructure that powers next-generation AI capabilities for a key strategic partner. If you thrive on ownership and technical excellence, we encourage you to apply.\nITAR REQUIREMENTS:\nTo conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. \nSpaceXSI is an equal opportunity employer. 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