{"id":2074209,"url":"https://alion.io/job/xcelenergy-customer-care-temporary-clerk","title":"Customer Care Temporary Clerk","company":{"id":1754815,"name":"Xcel Energy","domain":"xcelenergy.com","url":"https://alion.io/company/xcelenergy","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Eau Claire, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-22T04:55:38Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy. \nXcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.\nXcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday-Thursday); however, work location expectations vary based on role, team, and business needs.Position Summary\nThe Clerk's primary responsibility is entering web service orders into the customer billing system. Accountable for individual performance indicators of productivity and accuracy. Regular, reliable attendance is an essential job function.\nEssential Responsibilities\nResponsible for accurately entering in detail from service orders via multiple communication channels. Performing consistently to meet objectives and goals. Performing work and handle customers in a professional and respectful manner.\nPerforming other limited duties as assigned, including projects as needed.\nMinimum Requirements\nHigh School education or equivalent required.\n1 year experience in a customer service environment required.\nStrong attention to detail with a high degree of accuracy.\nAbility to work independently and in multiple computer systems.\nMust be results oriented.\nGood verbal and written skills required.\nLocation Requirement: Employees in this role must reside within a one-hour commuting distance of their assigned work location. This requirement supports business needs, including onsite training, team meetings, operational support, and other in-person business activities as needed.\nOur culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.\nOur Values\nConnected, Committed, Trustworthy, Safe\nOur Employee Commitments\nWork that makes a difference\nA team you can count of\nOpportunities to grow\nRewards that help you thrive\nXcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.\nNon-BargainingThe anticipated starting base pay for this position is: $14.25 to $15.00 per hourThis position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave\nBenefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.\nIn any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation.You will not be penalized for redacting or removing this information.\nDeadline to Apply: 10/12/26EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF)\nAll Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.\nAccessibility Statement\nXcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form. For any other application related questions, including application follow-ups or technical issues, please use our Recruiting Assistance, Electra, for assistance. 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