{"id":2074202,"url":"https://alion.io/job/xcelenergy-senior-it-solution-analyst-ucc-collaboration","title":"Senior IT Solution Analyst UCC Collaboration","company":{"id":1754815,"name":"Xcel Energy","domain":"xcelenergy.com","url":"https://alion.io/company/xcelenergy","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States","Denver, United States","Amarillo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":84900,"max":120567,"currency":"USD","period":"year","gross":null,"usd_annual":120567},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Waterfall","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Scrum","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-19T07:55:15Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy. \nXcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.\nXcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday-Thursday); however, work location expectations vary based on role, team, and business needs.The Senior IT Solution Analyst, UCC Video Collaboration is responsible for supporting, coordinating, and continuously improving enterprise video conferencing, meeting-room, and collaboration solutions. The role provides advanced technical and operational expertise across the lifecycle of collaboration environments, helping ensure that conference rooms, Microsoft Teams Rooms, executive meeting spaces, and large-event collaboration technologies are reliable, secure, standardized, and aligned with business needs.\nThis role serves as a key liaison among business stakeholders, IT engineering teams, network and security teams, project managers, vendors, and support organizations to translate business collaboration requirements into reliable technology solutions.\nKey Responsibilities\n\nVideo Collaboration & Meeting Room Technology\nSupport the design, deployment, lifecycle management, and ongoing operation of enterprise video collaboration environments.\nProvide advanced support for Microsoft Teams Rooms, conference rooms, collaboration spaces, audiovisual systems, room scheduling technologies, cameras, microphones, speakers, displays, DSPs, control systems, and related network-connected AV equipment.\nDiagnose complex room and conferencing issues involving AV hardware, software, networking, security, identity, and collaboration platforms.\nValidate audio, video, room-join experience, and room scheduling functionality following changes to conference-room technology, consistent with current EUS change verification practices. \nVCE Service Delivery\nSupport the Video Collaboration Experience service from intake through implementation and operational handoff.\nGather business and technical requirements for new or modified collaboration spaces.\nHelp evaluate, prioritize, and deliver conference-room and collaboration technology enhancements.\nCoordinate work across internal engineering teams, facilities, vendors, project teams, and business stakeholders.\nEnsure conference rooms and collaboration technologies are implemented consistently and meet defined business requirements.\nExecutive & High-Visibility Meeting Support\nProvide technical coordination and support for high-profile meetings, leadership events, and complex collaboration scenarios.\nPartner with executive support and Corporate Communications as appropriate for board meetings, QBRs, earnings calls, and other high-visibility events.\nConduct pre-event validation and coordinate equipment, room readiness, and technical resources.\nProvide technical support for presenters, content sharing, microphones, cameras, audio, and video during critical meetings.\nTechnical Troubleshooting & Problem Managemen t\nServe as an escalation resource for complex video collaboration incidents that cannot be resolved through frontline support.\nTroubleshoot issues spanning AV devices, Microsoft Teams Rooms, network connectivity, firewall/security requirements, room peripherals, control systems, and vendor integrations.\nPerform root-cause analysis and identify opportunities to eliminate recurring failures.\nCoordinate cross-functional troubleshooting with Network, Security, Microsoft 365, Facilities, vendors, and other technical teams.\nDocument technical findings and translate recurring issues into improvements to standards, configurations, monitoring, or support processes.\nProject & Solution Delivery\nParticipate in new construction, remodel, technology refresh, lifecycle, and collaboration modernization initiatives.\nTranslate stakeholder requirements into technical requirements and implementation plans.\nCoordinate vendors and technical teams during installation, testing, acceptance, and production turnover.\nIdentify technical dependencies and risks involving networking, security, infrastructure, facilities, and collaboration platforms.\nVerify completed implementations meet functional and operational requirements before service handoff.\nStandards, Documentation & Continuous Improvement\nDevelop and maintain technical documentation, standards, operational procedures, support documentation, and knowledge articles.\nIdentify opportunities to standardize room designs, configurations, support models, and deployment processes.\nMaintain appropriate lifecycle and configuration information for collaboration environments.\nIdentify opportunities to automate monitoring, maintenance, software/firmware management, reporting, and repetitive operational activities.\nShare technical knowledge with peers and support teams and help improve Tier 2-to-Tier 3 escalation effectiveness.\nMinimum Requirements\nBachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position. \nFive years of related functional experience \nExperience with Project or Product delivery practices, including SDLC, Agile, and Waterfall \nDemonstrated ability to recommend innovative solutions to meet business needs \nAbility to drive continuous improvement through lean and agile practices \nDemonstrated in depth knowledge of end-to-end process and system capabilities, as well as industry standards and emerging technologies and methods \nAbility to understand technical, functional, and operational details of respective solutions. \nStrong problem solving, analytical and detail orientation \nDemonstrated ability to build functional and technical subject matter expertise, process and tools expertise, and drive consistency in processes. \nIn-depth knowledge or the ability to quickly attain expertise on core IT components within the respective domain. \nStrong communication skills, effective with varying organizational levels and skill sets \nStrong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results\nPreferred Qualifications\nExperience with Microsoft Teams Rooms, Teams administration, or comparable enterprise meeting platforms.\nExperience with enterprise AV technologies such as Crestron, Q-SYS, DSP-based audio systems, cameras, microphones, room-control systems, and conferencing peripherals.\nUnderstanding of TCP/IP networking, VLANs, DHCP, DNS, firewalls, certificates, and network requirements associated with AV and collaboration devices.\nExperience with large conference rooms, executive spaces, auditoriums, town halls, or high-visibility events.\nExperience working with AV integrators and managed service providers.\nMicrosoft, Q-SYS, Crestron, or other applicable collaboration/AV certifications.\nExperience creating technical standards, SOPs, KBAs, diagrams, and operational documentation.\nExperience with Agile/Scrum methods, work-management tools, and continuous-improvement practices.\nFamiliarity with automation, telemetry, analytics, and proactive monitoring of collaboration technology.\nCore Competencies\nCustomer and stakeholder focus\nTechnical problem solving\nVideo/AV troubleshooting\nCross-functional collaboration\nExecutive presence and professionalism\nVendor coordination\nProject execution\nRisk identification\nDocumentation and standardization\nContinuous improvement\nOwnership and accountability\nAbility to translate business requirements into technical solutions\nOur culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.\nOur Values\nConnected, Committed, Trustworthy, Safe\nOur Employee Commitments\nWork that makes a difference\nA team you can count of\nOpportunities to grow\nRewards that help you thrive\nXcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.\nNon-BargainingThe anticipated starting base pay for this position is: $84,900.00 to $120,567.00 per yearThis position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave\nBenefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.\nIn any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation.You will not be penalized for redacting or removing this information.\nDeadline to Apply: 10/19/26EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF)\nAll Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.\nAccessibility Statement\nXcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form. For any other application related questions, including application follow-ups or technical issues, please use our Recruiting Assistance, Electra, for assistance. Electra can be found in the lower right-hand corner of our Xcel Energy Careers site.","description_format":"text","description_chars":11018,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-08T08:18:05Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.812,"p_room":0.75,"age_days":13,"expected_fill_days":17,"reasons":["conf:22","velocity","win:late","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":120567,"is_top_pay":true},"html_url":"https://alion.io/job/xcelenergy-senior-it-solution-analyst-ucc-collaboration","json_url":"https://alion.io/job/xcelenergy-senior-it-solution-analyst-ucc-collaboration.json","meta":{"generated_at":"2026-10-19T15:27:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11504,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1754815},"rest":"https://alion.io/mcp/rest/get_company?id=1754815"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxcelenergy-senior-it-solution-analyst-ucc-collaboration"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxcelenergy-senior-it-solution-analyst-ucc-collaboration"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxcelenergy-senior-it-solution-analyst-ucc-collaboration"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xcelenergy-senior-it-solution-analyst-ucc-collaboration\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxcelenergy-senior-it-solution-analyst-ucc-collaboration"}]}