{"id":2096809,"url":"https://alion.io/job/xceptor-product-operations-enablement-director","title":"Director, Head of Product Operations & Enablement","company":{"id":172537,"name":"Xceptor","domain":"xceptor.com","url":"https://alion.io/company/xceptor","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Product","role_family":"Product","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":172000,"max_usd":328000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":729},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T15:36:05Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-02T02:07:51Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"ABOUT XCEPTOR\nData is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.\nWe are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.\nOur mission - we empower business users within financial institutions to build automated processes that deliver trusted data.\nOur values sit at the heart of our business, driving who we are and how we work. At Xceptor, we are:\nClient Centric; we prioritise our Clients’ experience and needs.\n\nOne Team; we actively support one another to achieve our goals.\n\nImpactful; we focus, we innovate, we make every minute matter.\n\nBase Salary Range - $170,000 - $210,000 plus bonus\nYour Role:\nWe are seeking an experienced Director, Head of Product Operations & Enablement to act as a key strategic and operational partner to the Chief Product Officer (CPO). This role spans the full range from strategy to execution - helping shape where the Product organisation is going, while owning the operational machine that gets it there. You will drive the effectiveness, alignment, and performance of the Product organisation, using data, insight, and increasingly AI-enabled tooling to keep that machine running smoothly as we scale.\nThis is a dual strategy-and-operations role. You will help shape product strategy and portfolio direction alongside the CPO, while also owning the operational infrastructure that turns that strategy into results - managing the product portfolio, driving delivery, preparing board and executive materials, shaping the roadmap, allocating resource and budget, and contributing to pricing decisions. The role rests on three pillars: business and data insights, customer and market insights, and process and governance. If the Product Operating Model is the blueprint for how Xceptor creates and delivers product value, this role keeps the building systems running - ensuring product teams are aligned, prioritised effectively, and equipped to deliver high-quality outcomes at scale.\nWho we're looking for:\nWe’re looking for a senior product leader who combines strategic and operational strengths, with a track record of building effective operating models and managing complex portfolios.\nProduct & Delivery Leadership\n15 years’ experience in Product, Product Operations, or related roles, including prior product leadership experience (e.g. former Head of Product, VP Product, or Product Director).\nA blend of management consulting and in-house product experience is strongly preferred - someone equally comfortable structuring strategic problems and rolling up their sleeves to run delivery.\nStrong experience designing and scaling product operating models and governance.\nProduct & Operating Model Expertise\nDeep understanding of product management practices.\nExperience implementing planning, prioritisation, and governance frameworks.\nExperience managing a product portfolio, including roadmap planning, resource allocation, and board-level reporting.\nExperience building or scaling the core pillars of product operations - business and data insight, customer and market insight, and process and governance.\nData & Performance Orientation\nExperience defining and tracking product KPIs.\nStrong analytical capability and data-driven decision making.\nExperience connecting commercial or financial metrics to product delivery data to inform prioritisation.\nExposure to pricing strategy or commercial decision-making is a plus.\nCross-functional Leadership\nAbility to influence across product, engineering, and business and drive transformation in an organisation.\nStrong stakeholder management in complex environments, including experience preparing materials for and presenting to boards or senior leadership.\nExperience coordinating cross-functional launch or go-to-market readiness processes.\nExecution Excellence\nStrong organisational and operational discipline.\nAbility to deliver initiatives from concept through execution and drive new ways of working.\nLeadership & Team Development\nExperience leading and developing a high-performing team.\nAbility to build clarity, alignment, and accountability across teams in ambiguous, fast-evolving environments.\nWhat You’ll Be Doing:\nProduct Strategy, Operating Model & Governance\nPartner with the CPO to translate strategic priorities into an operating model, planning cadence, and governance structure that enables effective execution.\nLead the definition and evolution of the product operating model - including structure, decision rights, and ways of working - establishing scalable planning, prioritisation, and delivery frameworks.\nDefine governance structures and decision-making processes, including cross-functional rituals such as quarterly/PI planning, OKR-setting, and business reviews, that drive alignment, accountability, and strategic outcomes across the organisation.\nEnsure the operating model reflects the regulatory and risk environment in which Xceptor operates, embedding appropriate compliance and control considerations into product governance.\nPortfolio Management, Roadmap & Resource Allocation\nOwn the day-to-day management of the product portfolio in partnership with the CPO, ensuring investment, roadmap, and resourcing decisions are aligned to business strategy and organisational objectives.\nLead roadmap planning and prioritisation processes across the product function, balancing strategic bets, run-the-business work, and customer commitments.\nDrive resource allocation across product teams, ensuring capacity is aligned to priority and rebalanced as priorities shift.\nProvide executive-level transparency and visibility into priorities, trade-offs, progress, and outcomes.\nBusiness & Data Insights\nEstablish and oversee a product performance framework, defining KPIs and success measures that drive accountability and value creation.\nConnect commercial and financial metrics - revenue, retention, cost-to-serve - to product delivery data, enabling prioritisation decisions to be grounded in business outcomes, not just output.\nDeliver meaningful reporting and insights on progress, risks, performance, and impact to support strategic decision-making and continuous improvement.\nAct as steward of product data definitions and dashboards, ensuring metrics are consistent, trusted, and understood the same way across Product, Engineering, and the business.\nCustomer & Market Insights\nBuild the mechanisms that bring customer feedback, sales and support insights, win/loss data, and user research into a structured input for roadmap and portfolio decisions as part of the product management operating system.\nEnsure product teams stay close to customers and the market as the organisation scales, preventing insight from being siloed in individual teams or lost in unread reports.Coordinate competitive and market intelligence gathering and testing with product marketing to inform strategic planning and positioning.\nDelivery Oversight & ELT Reporting\nOversee delivery tracking and governance across the product portfolio, identifying risks and driving corrective action to keep roadmap commitments on track.\nOwn the preparation of board and executive materials on product strategy, portfolio performance, and delivery, acting as a trusted right hand to the CPO in board and leadership forums.\nEnsure a consistent, high-quality reporting cadence across the product organisation, from team level up to the board.\nLaunch & Go-to-Market Readiness\nOwn the cross-functional launch readiness process, coordinating Product, Engineering, Marketing, Sales, and Customer Success to ensure new products and features land successfully in the market.\nIdentify and close operational gaps between “built” and “launched”, ensuring go-to-market teams and product teams operate from the same priorities and timelines.\nPricing & Commercial Input\nPartner with Product, Finance, and Commercial leadership on pricing strategy and frameworks, ensuring pricing decisions are informed by portfolio priorities and value delivered.\nSupport the CPO in connecting pricing, packaging, and commercial considerations into roadmap and portfolio planning.\nStrategic Alignment and Execution Leadership\nDrive alignment across Product, Engineering, and business functions to ensure successful delivery against strategic priorities.\nNavigate complex dependencies, remove organisational barriers, and facilitate effective coordination across teams, domains, and leadership stakeholders.\nProduct Enablement, AI Tooling & Knowledge Management\nChampion the development and adoption of product management tools, frameworks, playbooks, and best practices building with AI.\nMaintain a single source of truth for product documentation, ways of working, and onboarding materials, so new and existing Product Managers can ramp quickly and consistently.\nDrive initiatives that strengthen product capability, support organisational maturity, and establish consistent standards of excellence across the product function.\nExplore and pilot AI-enabled automation for reporting, insight synthesis, and other operational workflows to keep the product operations function efficient as it scales.\nCPO Office, Strategy and Transformation\nBe a trusted partner to the CPO, leading strategic initiatives and driving execution against key organisational priorities.\nSupport executive planning, communications, and stakeholder engagement, while delivering cross-functional programmes that enhance the effectiveness and impact of the product organisation.\nPeople Leadership\nLead, coach, and develop a high-performing Product Operations team.\nCreate a culture of collaboration, accountability, innovation, and continuous improvement.\nEstablish clear objectives, development plans, and career pathways for team members.\nDrive workforce planning, succession planning, recruitment, and capability development across the function.\nDiversity & Inclusion at Xceptor\nWe believe great ideas come from everywhere - and that the best teams are made up of people with different backgrounds, experiences, and perspectives. At Xceptor, we’re committed to building a workplace where everyone feels welcome, valued, and empowered to be themselves.\nWe know that not everyone ticks every single box in a job description - and that’s okay. If you’re excited about this role and think you could make a difference, we’d love to hear from you. Your unique skills and experiences might be just what we need, even if you don’t meet every requirement.\nWe celebrate diversity and are dedicated to creating an inclusive environment for all employees - regardless of race, gender identity, sexual orientation, age, disability, religion, or background.\n Hybrid at Xceptor\nWe love the buzz of the office and the flexibility of home-so at Xceptor, you get the best of both. Our people spend 2-3 days per week in the office collaborating, brainstorming, and connecting in person. The rest is up to you. It’s all about great teamwork, balanced with the freedom to work your way.\nPlease note:\nXceptor works with clients in financial services and our offers of employment are subject to the satisfactory completion of background checks, which includes criminal record checks, and credit reference checks.\nIf you have any employment gaps exceeding three months within the last six years, we will request additional information and evidence to clarify those periods.","description_format":"text","description_chars":11774,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-10-08T17:05:27Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":0.9,"age_days":23,"expected_fill_days":40,"reasons":["conf:0","wave","velocity","win:mid"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/xceptor-product-operations-enablement-director","json_url":"https://alion.io/job/xceptor-product-operations-enablement-director.json","meta":{"generated_at":"2026-11-02T06:05:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8738,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172537},"rest":"https://alion.io/mcp/rest/get_company?id=172537"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxceptor-product-operations-enablement-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxceptor-product-operations-enablement-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxceptor-product-operations-enablement-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xceptor-product-operations-enablement-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxceptor-product-operations-enablement-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2096809}},{"tool":"search_jobs","arguments":{"company":"xceptor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2096809},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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