{"id":2728403,"url":"https://alion.io/job/xcom-ran-gateway-engineering-support-engineer","title":"Gateway Engineering & Support Engineer","company":{"id":2358727,"name":"XCOM RAN","domain":"xcomran.com","url":"https://alion.io/company/xcomran","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":53},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Amazon Kinesis","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"Grafana","optional":false},{"name":"Linux","optional":false},{"name":"Power BI","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-16T14:02:22Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-16T21:28:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who we are:\nGlobalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives - from any location - for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.\nWhat we offer:\nWork/Life Balance: Paid Time Off, Paid Holidays\nFinancial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries\nHealth & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program\nJob Summary:\nThe GES personnel provide advanced technical and project support for Globalstar’s Gateway Systems. They interface with all technical departments to provide project, troubleshooting, and repair support, primarily focused on supporting Gateways during incidents and downtimes. All staff in the GES department are dedicated to maintaining system uptime and preserving all elements of the Service Level Agreements (SLA).\nSupervisory Responsibilities:\nNone\nDuties/Responsibilities:\nWork with overlapping departments including engineering technical support, reliability engineering department, and operations to analyze collected operational data with the goal of improving overall network performance.\nCollect data and perform validations and verification on existing and new systems to define/refine requirements and thresholds for system performance improvements. \nOperational software and product test support.\nTake ownership of projects, identify and create new processes to optimize network performance.\nConduct proactive system performance analysis (tracking and monitoring) to ensure all platforms are performing nominally.\nCross train others in the department, accept cross training from others in the department.\nProvide training on all duties to other departments.\nDiligently work to resolve all assigned tickets.\nHelp to create and maintain operational documentation including solutions documents, technical bulletins, and recommended Operations and Maintenance procedures.\nProvide technical support and assistance to Operations personnel in fault diagnosis, troubleshooting and repair of all operational equipment.\nSupport SMEs by providing insight based on lessons learned during work on operational tickets.\nSkills and Competencies:\nExcellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management\nAbility to work under pressure within deadlines\nAbility to continuously learn and upgrade technical skills and understanding \nExcellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments, levels of management, and technical/engineering personnel \nLanguage skills in addition to English, preferred\nEducation, Experience, and Licenses/Certifications:\nDegree from an accredited engineering program (i.e., mechanical, electrical, aerospace)\nA minimum of 3 years’ experience preferred with applicable skills/competencies\nStrong and proven ability to logically analyze, summarize and solve issues, then verify and document solutions in complex technical environments \nPossess a clear understanding of satellite-based communication \nMust have strong knowledge of Networking Concepts, Security practices, and Satellite Base Stations\nExperience preferred with automated scripting in any language, Power BI, AWS, Grafana, JIRA \nPreferred:\nSignificant experience with large technical projects \nExperience in applicable satellite communications industry or military experience working with wireless communications networks \nAdditional industry (Satellite, Data, RF, Communications, Operations) training and/or certifications \nRF analysis/measurement experience \nFamiliarity with Linux based OS, data collection and presentation software \nFamiliar with AWS data tools (S3, Kinesis, Kinesis Analytics, etc.) \nExperience with Power BI \nA clear understanding of datasets for wireless communication systems \nProcedural writing skills and experience is an asset\nPhysi cal Requirements:\nWillingness and ability to travel domestically and internationally for short-, medium-, and long-term assignments; valid passport required\nWillingness and ability to work after regularly scheduled hours as needed\nWillingness and ability for a shared on-call schedule\nAbility to sit at a desk for prolonged periods working on a computer (4 to 8 hours)\nAbility to lift 15 pounds at times\nReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job\nMarginal Functions:\nA review of this job description may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities. This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position. The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.","description_format":"text","description_chars":5669,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Dental insurance","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Enterprise Networks"],"lifecycle":[{"event":"open","at":"2026-10-16T17:10:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:3","win:early"],"computed_at":"2026-10-17T00:39:23Z"},"pay":null,"html_url":"https://alion.io/job/xcom-ran-gateway-engineering-support-engineer","json_url":"https://alion.io/job/xcom-ran-gateway-engineering-support-engineer.json","meta":{"generated_at":"2026-10-17T00:39:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":872,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2358727},"rest":"https://alion.io/mcp/rest/get_company?id=2358727"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxcom-ran-gateway-engineering-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxcom-ran-gateway-engineering-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxcom-ran-gateway-engineering-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xcom-ran-gateway-engineering-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxcom-ran-gateway-engineering-support-engineer"}]}