{"id":4030165,"url":"https://alion.io/job/xebia-junior-it-helpdesk","title":"Junior IT HelpDesk","company":{"id":1386,"name":"Xebia","domain":"xebia.com","url":"https://alion.io/company/xebia","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"C","score":58,"open_postings":37,"ghost_share":0.703,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland","Gdańsk, Poland","Rzeszów, Poland","Wrocław, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Databricks","optional":false},{"name":"GCP","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Snowflake","optional":false}],"status":"live","first_seen_at":"2026-11-10T14:37:47Z","employer_posted_date":null,"last_verified_at":"2026-11-10T14:37:47Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Xebia is a global AI-first, digital transformation, and engineering partner. With over 25 years of experience and a team of 5,000 professionals across 16 countries, we help organizations design and build scalable products, platforms, and data-driven solutions. \n\nWe specialize in Artificial Intelligence, Data and Cloud, Intelligent Automation, and Digital Products, combining deep technical expertise with a strong focus on engineering excellence and a people-first culture. \n\nIn the CEE region, we’re a team of nearly 1,000 experts delivering modern applications, data platforms, and AI solutions for clients such as McLaren, Aviva, Deloitte, Spotify, Disney, ING, UPS, Tesco, Truecaller, AllSaints, Volotea, Schmitz Cargobull, Allegro, InPost, and many, many more. We work with leading technologies including AWS, Azure, GCP, Databricks, and Snowflake, and combine strong engineering culture with a consulting mindset and a continuous focus on growth and knowledge sharing. \n\nWe are looking for a Junior IT HelpDesk to join our team in Wrocław. You will combine day-to-day technical support for local users and office infrastructure with administrative responsibilities related to business travel and documentation.\nZakres obowiązków\nprovide first-line technical support to local users, including troubleshooting hardware, peripherals, and basic network-related issues,\nensure the proper operation of conference rooms and video conferencing equipment,\ndiagnose and resolve basic technical issues with computers, peripherals, and meeting room equipment,\nsupport the implementation of new technical solutions in the office,\nmaintain and organize inventory of small IT equipment, such as mice, headsets, and other peripherals,\ncoordinate purchases of small IT equipment and office-related technical supplies,\nperform minor hardware and service repairs,\nmonitor the proper operation of IT equipment and local network infrastructure,\norganize domestic and international business travel, including bookings and related arrangements,\nverify the accuracy of business travel expenses and supporting documentation,\nensure the proper flow, completeness, and organization of documents related to travel and office administration,\nrespond to urgent and unexpected technical or administrative requests,\ncooperate with internal teams and external vendors in English.\nWymagania\n\nprevious experience in IT technical support, office administration, business travel coordination, or a similar role,\n\nbasic knowledge of computer hardware, peripherals, and network infrastructure,\n\nability to diagnose and resolve basic technical issues independently,\n\npractical experience with video conferencing tools and conference room equipment,\n\nvery good organizational skills and the ability to manage multiple tasks simultaneously,\n\naccuracy and attention to detail when working with documents, invoices, and expense reports,\n\nability to respond effectively to urgent and unexpected situations,\n\ngood communication skills, independence, and a proactive approach,\n\ngood knowledge of Microsoft Office,\n\ngood command of English, enabling communication with international vendors and coordination of international business travel,\n\nwillingness to work onsite in Wrocław.\n\nTech stack\nROOM\nCommunication skills","description_format":"text","description_chars":3279,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Corporate Training","IT Consulting & Digital Transformation","AI Consulting & Integration","IT Training & Certification"],"lifecycle":[{"event":"open","at":"2026-11-10T18:21:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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