{"id":208786,"url":"https://alion.io/job/xendit-senior-implementations-manager","title":"Senior Implementations Manager","company":{"id":7311,"name":"Xendit","domain":"xendit.co","url":"https://alion.io/company/xendit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":8,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong","Singapore"],"countries":["HK","SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Asana","optional":true},{"name":"Jira","optional":true},{"name":"Notion","optional":true},{"name":"Scrum","optional":true},{"name":"Waterfall","optional":true}],"status":"live","first_seen_at":"2026-05-12T08:04:54Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-27T20:50:52Z","board_verified":true,"closed_at":null,"days_open":168,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":167},"description":"Xendit is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. We provide a unified API layer combining payment processing, global payouts, localized FX, identity compliance, and fraud protection. As a trusted financial partner backed by top-tier global investors, Xendit processes high-throughput transaction flows for leading global platforms including Meta, Traveloka, ByteDance, Wise, and Grab, building resilient payment infrastructure to drive regional commerce forward.\nAbout the Job\nAt Xendit, we are looking for a Senior Implementations Manager to lead the successful onboarding of large mainland Chinese enterprise clients onto our payments platform.\nIn this role, you will own the end-to-end implementation journey - from post-sale handover through to go-live - ensuring clients are set up for long-term success. You will work closely with customers to understand their business models, payment flows, and operational requirements, translating these into structured implementation plans and technical integrations.\nYou will manage complex onboarding projects involving API integrations, payment method configuration, and system alignment with clients’ internal processes. This includes coordinating across internal teams (Sales, Product, Engineering, Compliance) and external client stakeholders to drive timely and high-quality delivery.\nAs the primary point of contact during onboarding, you will proactively manage timelines, risks, and dependencies, while maintaining clear and consistent communication with clients - including enterprise stakeholders in Greater China. You will also guide clients through best practices, provide enablement and training, and ensure a smooth transition to post go-live ownership.\nThis role is ideal for someone who combines strong project management discipline with client-facing experience in complex B2B or fintech environments, and is comfortable operating in fast-paced, high-growth settings.\nMinimum Qualifications\n3-6 years of experience in onboarding, implementation, professional services, or project management roles within B2B SaaS, fintech, or payments environments\nProven track record of leading end-to-end enterprise implementations, from post-sale handover through to go-live\nStrong project management capabilities, including experience managing timelines, dependencies, risks, and multiple stakeholders across concurrent projects\nHands-on experience working with APIs, system integrations, or technical product implementations (ability to work closely with engineering teams and translate technical concepts to clients)\nDemonstrated ability to engage and manage enterprise clients, including handling complex requirements, escalations, and senior stakeholders\nExperience working cross-functionally with Sales, Product, Engineering, and Compliance teams to deliver client outcomes\nStrong communication skills in English and Mandarin (business proficiency required) to effectively support Greater China clients\nHigh level of ownership and accountability, with the ability to operate independently in fast-paced, high-growth environments\nPreferred Qualifications\nExperience in payments, fintech, or financial infrastructure, particularly working with APIs, payment flows, or regulated environments\nPrior experience supporting or onboarding enterprise clients in Greater China (Mainland China, Taiwan, Hong Kong)\nBackground in consulting, system integration, or professional services, with exposure to structured project delivery methodologies\nFamiliarity with project management frameworks (e.g. Agile, Scrum, or Waterfall) and tools (e.g. Jira, Asana, Notion)\nDemonstrated ability to manage multi-market or cross-border implementations, including navigating regulatory, operational, or cultural nuances\nExperience working in high-growth or fast-scaling technology companies, with the ability to adapt processes and operate in evolving environments\nExposure to data migration, system mapping, or workflow design as part of client onboarding\nStrong problem-solving mindset with the ability to identify process gaps and proactively improve implementation playbooks\nResponsibilities\nOwn end-to-end onboarding and implementation for enterprise and mid-market clients, from post-sale handover through to successful go-live\nDevelop and manage structured implementation plans, including timelines, milestones, dependencies, and clear success criteria\nAct as the primary point of contact during onboarding, building strong relationships with client stakeholders and driving alignment across technical and business teams\nLead technical integrations, working closely with clients and internal engineering teams on API implementation, system configuration, and workflow alignment\nProactively manage risks, issues, and escalations, ensuring blockers are identified early and resolved efficiently\nCoordinate cross-functionally with Sales, Product, Engineering, Risk, and Compliance teams to deliver high-quality onboarding outcomes\nFacilitate client workshops, solution discussions, and training sessions to ensure successful product adoption and operational readiness\nDrive clear and consistent communication, including regular status updates, stakeholder reporting, and executive-level summaries where required\nSupport onboarding of Greater China enterprise clients, navigating language, cultural, and operational nuances effectively\nContinuously identify opportunities to improve onboarding processes, tooling, and playbooks, contributing to scaling the OIM function\nEnsure smooth handover to 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