{"id":1212690,"url":"https://alion.io/job/xendit-senior-merchant-ops-analyst","title":"Senior Merchant Ops Analyst","company":{"id":7311,"name":"Xendit","domain":"xendit.co","url":"https://alion.io/company/xendit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":111000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4300},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-25T04:01:57Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-15T20:46:27Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.\nOur main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind - to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.\nThe Role\nAs a Senior Merchant Operations Analyst, you will play a critical role in enabling businesses to grow on Xendit’s platform. You will be responsible for reviewing and processing merchant KYC profiles in line with regulatory requirements and internal policies, assessing LDD, BDD, and business use cases to determine merchant eligibility.\nBeyond onboarding, you will support payment channel activations by working closely with external partners and internal teams to ensure merchants are successfully set up to accept payments. You will coordinate submissions, track progress, resolve issues, and help unblock delays, while ensuring compliance and a smooth end-to-end experience for merchants.\nIn this role, you will collaborate with cross-functional teams including Compliance, Risk, Product, Sales, and Partnerships to solve onboarding and activation cases efficiently, always keeping customer experience at the forefront. You will also gain a strong understanding of payment flows, partner requirements, and regulatory considerations, and contribute to continuous improvements in processes and tools.\nThis role is ideal for someone who enjoys problem-solving, cross-team collaboration, and making a meaningful impact on how merchants experience Xendit from day one.\nOutcomes and Responsibilities\nConducting business profile review for incoming onboarding merchant accounts\nReview all information and submitted documentations ensuring compliance with local regulation and Xendit standards\nProcess cases based on the priorities set by the team, reworks and their KYC expiry dates\nDocumentation gathering and record retention of the evidence\nAssess risk when business decisions are made, demonstrating particular consideration for the company’s reputation and safeguarding Xendit\nReport operational, system and policy issues immediately\nAchieve the quality and productivity target\nWork extensively with various teams across multiple geographies to fulfill an entity’s KYC requirements as mandated by compliance and regulatory standards\nEfficiently manage ad hoc tasks for effective project management\nCoordinate with local and global stakeholders to ensure a smooth merchant onboarding experience and aligned requirements.\nDrive operational excellence by improving processes, reducing inefficiencies, and ensuring SLA adherence.Collaborate with Product, Compliance, Risk, and Partnership teams to streamline onboarding and activation processes.\nLead implementation of new tools, workflows, and automation initiatives (e.g. AI, Admin Dashboard improvements).\nFoster a collaborative team culture and drive continuous improvement initiatives.\nWhat we’re looking for\nBehaviors\nGood analytical skills and proactive attitude, with good communication skills.\nAbility to think out of the box and to be assertive in offering solutions to posed problems or situations.\nHigh flexibility and detail-orientation\nAbility to multitask to meet constant business demands and priorities.\nResilient to challenges and setbacks, enthusiastic and motivated to work in a fast-paced and high-pressure environment.\nFocused to meet delivery and quality targets.\nExperience\nBachelor’s degree from a reputable university majoring in the following or equivalent:\nBusiness Administration\nFinance / Accounting\nCommunications\nComputer Science/IT\n 3-5 years of experience in a customer-facing role, Merchant Onboarding (KYC), risk investigation, or a similar field. Fresh Graduates from reputable universities are welcome to apply.\nFamiliarity with Hong Kong regulatory requirements and compliance standards related to merchant onboarding and KYC. Must be professionally fluent in both English and Mandarin (spoken and written)\nStandard proficiency with Microsoft Office or Google Suite tools (Word, Excel, Powerpoint, Gdocs, Gsheets, Gslides)\nPlus points if you have prior experience in a fintech/banking operations function or previously worked with opening client accounts","description_format":"text","description_chars":4921,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-25T05:11:28Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.793,"p_room":1,"age_days":20,"expected_fill_days":63,"reasons":["conf:0","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/xendit-senior-merchant-ops-analyst","json_url":"https://alion.io/job/xendit-senior-merchant-ops-analyst.json","meta":{"generated_at":"2026-10-15T22:37:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34303,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7311},"rest":"https://alion.io/mcp/rest/get_company?id=7311"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fxendit-senior-merchant-ops-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fxendit-senior-merchant-ops-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fxendit-senior-merchant-ops-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/xendit-senior-merchant-ops-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fxendit-senior-merchant-ops-analyst"}]}